Customer Service Senior Executive

Debra McCombs

Porter, TX ***** • 281-***-**** • *************@*****.***

Professional Summary

Accomplished Senior Executive at The Houston Chronicle-Hearst Corp., adept in strategic planning and operational leadership, significantly enhancing efficiency and revenue generation. Excelled in fostering teamwork and collaboration, achieving notable cost savings and client satisfaction. Skilled in corporate communications and problem-solving, ensuring long-term organizational growth and strong client relationships.

Skills

• Revenue Generation

• Mail handling

• Cross-functional Team Coordination

• Strategic Planning

• Operational leadership

• Corporate Communications

• Customer Service

• Teamwork and Collaboration

• Decision-Making

• Problem-Solving

Work History

Senior Executive Advertising Sales Representative, 01/2012 to 08/2018 The Houston Chronicle-Hearst Corp.-Houston Comm. – Houston, TX Negotiated favorable contract terms with vendors, leading to significant cost savings while maintaining product quality and timely delivery.

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Cultivated a culture of continuous improvement by promoting open communication channels for feedback from all levels within the organization.

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• Established and directed successful programs focused on Area. Boosted operational efficiency through implementation of lean principles, resulting in reduced waste and improved production timelines.

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Receptionist, 03/2011 to 05/2015

REMAX Associates – Atascocita Tx

• Answered phone promptly and directed incoming calls to correct offices. Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

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• Kept reception area clean and neat to give visitors positive first impression.

• Answered central telephone system and directed calls accordingly.

• Provided clerical support to company employees by copying, faxing, and filing documents. Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.

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Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.

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General Manager, 01/2008 to 08/2011

Shankz Blacklight Golf – Atascocita TX

Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.

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• Developed and implemented strategies to increase sales and profitability.

• Managed budget implementations, employee evaluations, and contract details. Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.

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Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

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Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.

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Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.

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Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.

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Sales Manager, 03/2003 to 11/2007

Mountasia Family Fun Center – Kingwood, TX

• Handled customer relations issues, enabling quick resolution, and client satisfaction. Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.

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• Increased sales revenue by developing and implementing effective sales strategies.

• Built long-lasting client relationships through excellent customer service and consistent followups. Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.

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Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.

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Receptionist, 02/2003 to 12/2006

Martha Turner Properties – Kingwood, TX

• Answered phone promptly and directed incoming calls to correct offices. Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

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• Kept reception area clean and neat to give visitors positive first impression.

• Answered central telephone system and directed calls accordingly.

• Provided clerical support to company employees by copying, faxing, and filing documents. Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.

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Education

High School Diploma : General Studies, 05/1971

New Caney High School - New Caney, TX

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