Front End Desk
Resume:
Holly Freeman Email: **********@*****.***
Adress:, Tickfaw, LA, United States
Mobile: 985-***-****
Summary Reliable and enthusiastic Customer Service Representative with experience performing a variety of clerical task including attention to detail and the ability to maintain a high level of professionalism, hospitality, and business etiquette. Skilled in customer engagement, problem resolution and various software operation. Known for remaining poised and calm in busy environments
Employment
History
Chevron
Cashier - Tickfaw (October 2024 - Present)
Build a rapport with regular customers develop and maintain effective, professional relationships with store employees and management
Data Entry tasks assigned by Store-In-Charge
Store operational supports
Assist in store operations day end sales summary and reporting update
Follows all company policies, procedures and practices, including management direction
Demonstrates thorough knowledge of the layout of the hotel and conference center along with knowledge of the services offered and operating hours of the different outlets in the hotel Maintain appearance of Front End of the store, cleaning, stocking and facing
Responds to and directs where necessary, customer inquiries related to copy and technology services
Monitor the Front End to ensure the highest quality products and services are available
Maintain the cleanliness of the department following the cleaning checklist and tasks assigned by the Front End Manager and Store Management
Holiday In Express
Front Desk Associate - West Monroe (August 2020 - July 2021) Welcoming guests: Making a great first impression by greeting guests in a friendly and professional manner
Managing reservations: Booking and registering rooms, managing cancellations, and assigning rooms
Processing payments: Handling cash, credit cards, and other forms of payment
Providing information: Answering questions about the hotel, local attractions, dining, and entertainment
Assisting with check-in and check-out: Issuing room keys, directing guests to their rooms, and ensuring guests return their keys upon departure
Resolving issues: Addressing guest concerns and complaints, and following up with guests after an issue is resolved Maintaining records: Keeping track of room availability and guest accounts
Coordinating with other departments: Working with housekeeping to prepare rooms and deliver amenities
Maintaining the front desk: Ensuring the front desk area is clean and organized
Bigg's Grocery
Restaurant Captain - Franklinton (February 2016 - April 2020) Provided guests with excellent dining experiences
Inspected linens, silverware and dishes for cleanliness prior to service
Resolved guest complaints quickly to deliver courteous service and promote repeat business
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution Plated food and assessed plate presentation to maintain highest standard of food quality
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations
Collaborated with host, bus person and cook to serve up food and beverage options
Skills Issue handling Email and
telephone decorum Analytical
mastery Recordkeeping
Proficient in Microsoft Word
Proficient in Office Proficient in
Excel Proficient in Opera
Hospitality services
Correspondence typing Conflict
management Customer
assistance and interaction
Listening skills Oral and writing
communication
Education Diploma
Pine High School - Franklinton - LA (May 2003)
- May 2003
Contact
Information
Full Name: Holly Freeman Date Of Birth: 07/31/1985 Reference Former Supervisor
985-2985-205-2328
Sylvia Taylor - Bigg's Grocery
Former Supervisor
Keisha Barber - KFC
Contact this candidate