Customer Service Call Center
Resume:
Kim Meeks
Arlington, TX *****
*********.**@*****.***
Work Experience
MDS Communications
Communication Specialist / Non Profit
Organization
Mesa, AZ 85210
Work from home, made outbound calls to previous donors,and potential new donors about renewing membership and donating to different non profit organizations, and disasters that occurs,and assist with the aide to displace people.
Customer Service/Western Union/Fraud Claims WFH Position
Bank of America/ Advance Call center Technology -
Dallas, TX
December 2020 to October 2022
This work from home position consists of Receive calls from cardholders in reference to account cards for unemployment UIA payments. And Process Western Union for card holders. To pick up funds from debit cards. Work with Fraud claims and identify if there has been fraud on the account research and process claims.
Sales -Marketing / Customer Service
Impact Distribution, LLC -
Grand Prairie, TX
October 2018 to March 2020
Grand Prairie, TX
October 2018 to Present
Take inbounds calls from Business owners about schedule service for outside sales representative to install
Water purification systems in homes, new and pre- existing homes. Verify information and be knowledgeable about product and service to up sale company products.
Representative
Future Payment Technology -
Fort Worth, TX
May 2011 to September 2018
Talus Payment - Dallas-Fort Worth, TX
May 2011 to September 2018
Work in outbound call center scheduling appointments for sales
Representative to up sell merchant service terminals to outside small
Business owners. And assist Human Resource Department with training
And coaching of new employees.
Temp. Services
Aerotek -
Dallas, TX
September 2010 to October 2010
Client Migration - Customer Service
Assist large corporate business clients with access to online accounts.
Assist with large corporate accounts, and with updating all account
Information pertaining to the merging of business accounts and all
Business administrative functions.
Handling incoming calls and resolve any and all problems in an
Appropriate manner. Sent and receive all e-mails at any time.
Customer Service Representative -Auto Finance Dept
J P Morgan Chase -
Arlington, TX
September 2007 to June 2010
Receive heavy inbound calls in call center assisting customers with Their account inquiries.
Handled exceptional customer service in dealing with title, lien releases.
Payments and researched account information. Handled and resolved
Escalated problems in an appropriate manner. Used computerized
System to gather information, update information, research, tracking and Troubleshooting. Responsible for up selling any financial products that
JP Morgan Chase has to offer. Maintain excellent customer service
.
Customer Service Representative
Centex Home-team Pest Defense -
Grand Prairie, TX
November 2004 to September 2007
Recover Inbound calls in call center and made outbound calls to schedule
Appointments for service technician.to service business and residential
Homes. Responsible for billing inquiries, post payments, account updates, and General inquiries. Handle and resolve escalated in a timely manner. Assist
Home builders with service installs and assist with all quotes that builders may
Have. Provided excellent customer service inbound and outbound.
Executive Secretary
Innovative Mortgage -
DeSoto, TX
November 1995 to June 2003
Assist the company and president which included daily operation of Quality control, inventory, handling loan files, monthly calendar appointments for loan officers, and resolving any complex situations that the loan team may have. Meet and greet new clients that walk in For service with financing for property.
Education
Diploma in General Studies
Cedar Valley College -
Lancaster, TX
1996 to 1997
High school diploma or GED
Skills
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Microsoft Word
•
Telemarketing
•
Cold Calling
•
Outbound Sales
•
Sales
•
Salesforce
•
Upselling
•
Service Technician Experience
•
Business Development
•
Microsoft Excel
•
Customer service
•
Microsoft Office
•
B2B Sales
Relevant experience
Edit
Customer Service/Western Union/Fraud Claims WFH Position
Bank of America/ Advance Call center Technology
Supporting documents
Contact this candidate