Program/Process Innovation Shepherd

STEVE BROCK

I T / O p e r a t i o n s a n d P r o g r a m L e a d e r

214-***-**** *****************@*****.*** LinkedIn

PROFESSIONAL SUMMARY

Seasoned professional with a proven track record of driving organizational success and accelerating revenue growth through cutting-edge technology, data-driven insights, and process optimization. Adept at fostering cross- functional collaboration, enhancing operational efficiency, and transforming complex challenges into actionable strategies. Passionate about educating teams, improving systems, and enhancing client satisfaction. Successfully delivered process improvements, risk management solutions, and IT implementations to Fortune 500 companies across diverse industries, including financial services (American Express, Barclay’s Bank), food & beverage (Cadbury Schweppes, Dr Pepper), and energy (Sempra Energy). Led high-impact projects for clients such as Dominion Enterprises, Hilltop Holdings, Houston ISD, Tufts University, Reddy Ice, Toyota, Lexus, Mazda, and the U.S. Federal Judiciary. Recognized for driving value across sectors by aligning technology with business goals. CORE SKILLS & COMPETANCIES

Access & Identity Management

Revenue Growth

Enterprise Risk Management

Pre/Post Merger Integration &

Assimilation Programs

Digital Customer Experience

Organization Leadership

Data Management/Analytics

Shared Services-Centralization

& Third-Party Outsourcing

SDLC/Agile Methodology

Lifestyle Marketing & Sales Planning

Business Process Monitoring & Optimization

IT & Financial Audit/Internal Control

Implementation & Testing

CAREER ACCOMPLISHMENTS

Championed groundbreaking efforts in the Automotive Financial Services sector, driving enhancements in digital customer experience, digital retailing, vehicle ownership services, and customer loyalty programs.

Delivered profitability increases of 15%-55% across key areas such as digital marketing, procurement, finance, logistics, and IT, achieved through pre- and post-merger integration, process optimization, and operational transparency.

Reduced HR administrative overhead and compliance risks within a major Banking and Financial Services conglomerate by implementing an advanced Identity Governance and Administration (IGA) framework.

Secured first-year SOX compliance for a $5B Consumer Packaged Goods company with no significant deficiencies, creating the initial S-404 compliance program and ensuring seamless integration with an enterprise-wide SAP upgrade.

Managed the transition and enhancement of Enterprise Resource Planning (ERP) and Manufacturing Resource Planning (MRP) systems, incorporating IT and application controls, and conducting business process reviews to strengthen control environments.

Led multiple operational audits, providing critical risk management insights to senior leadership and negotiating corrective actions to mitigate potential penalties. WORK EXPERIENCE

Independent Contractor: Consulting/Professional Services & Management 2017 to Present Supported varying scale, scope, and strategic M&A objectives to align with ROI targets. In addition, provided critical support to the client’s IT Steering Committee for process analysis and improvements. Facilitated the expansion and enhancement of Toyota, Lexus, and Mazda Financial Services' Retail Transformation projects and Digital Customer Experience initiatives. Focused strategically on corporate objectives, delivering key results, and fostering strong cross-functional relationships across the organization. S t e v e B r o c k – P a g e 2 of 2

Built and sustained productive partnerships with Toyota Financial Services, TMNA, dealerships, and Field Support Managers to design and execute SmartPath/Monogram service strategies. These initiatives improved vehicle servicing experiences, increased profitability, and enhanced customer retention through data transparency and the promotion of voluntary protection products.

Collaborated with Executive Sponsors, Key Stakeholders, Application Architects, Engineers, and Quality Assurance teams throughout the entire project lifecycle, from system design and architecture to development, testing, and deployment. Led data analytics and reporting efforts to support C-suite decision-making and strategic initiatives. Delivered the successful implementation and stabilization of the client’s enterprise Identity Governance and Administration (IGA) application, ensuring smooth deployment and functionality. Identified and tested IT and Finance/Accounting controls, conducted audits, mitigated audit findings, and performed right-sizing assessments. Oversaw operations recalibration and facilitated operational improvements, including the review, selection, implementation, and upgrades of ERP, MRP, and HCM applications. Provided strategic business process improvement recommendations, identifying key exception indicators and establishing mitigation methods.

Apptricity Corporation, Director of Professional Services 2014 to 2017 Charged with the oversight of Apptricity's application rollouts, enhancements, upgrades and transitions across a diverse portfolio of new and existing clients. Facilitated alignment with Project Managers, Subject Matter Experts, End Users, and specialists in System Security and Testing to rigorously define Operational Statement of Work Requirements and Acceptance Criteria.

Provided expert advice on optimizing business processes, identifying critical risk indicators and formulating effective mitigation approaches.

Collaborated with Developers, Quality Assurance Analysts, Infrastructure Leaders and Project Managers, guiding the full spectrum of system architecture, development, testing and deployment activities. Whitley Penn, Director of Business Process Improvement & Reengineering 2011 to 2014 Oversaw both US and International Shared Services and Transaction Processing projects, while leading re- engineering initiatives across finance, shared services, operations, supply chain, manufacturing, IT and compliance sectors to reduce losses and enhance margins.

TWG Global, Inc., Founder – Solomon Edwards Group, Principal 2001 to 2011 Designed, negotiated and executed consulting engagements while concurrently managing multiple client relationships and leading project initiatives.

Created and distributed tools for compliance, control and database management and developed strategies for the oversight of external audit processes.

Conducted in-depth analytical and strategic tasks for budgeting efforts, planning initiatives and financial forecasting across a broad spectrum of client engagements. Established and grew TWG Global, Inc’s business consulting and staff augmentation practice – TWG Global was acquired by the Solomon Edwards Group in 2008.

EDUCATION

Master of Business Administration in Finance and Management from Pepperdine University, Malibu, CA Bachelor of Business Administration in Finance from Dallas Baptist University, Dallas, TX

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