Call Center Customer Service

BRANDON KEENE

Phone:318-***-****

Email:***********@******.***

Address:**** ******** *** *, **********, 71101, LA (US)

EXPERIENCE

AEP Swepco:Feb2022-Jan2024

Call center customer service rep responsible for inbound calls. Listening to customers concerns about high bill, customers needing payment assistance. Strict call center call guides were maintained with an intensive training protocol. Took outage calls during storms with very irate customers. Took call as assigned

Keene Pest Control. January. 2010 - Feb. 2024

Called on and maintain a monthly client jobs. Spraying inside and outside residential and commercial houses and buildings. Ensuring a trustworthy relationship with customers. Billed invoices and deposited cash and checks into the business account. Listened to customers concerns to find solutions to their problems

State Fair of Louisiana-Event Coordinator/Exhibits & Concessions Manager: May 2006-November 2010

Booked and maintained yearly vendor spaces for The State Fair of Louisiana. Mailed invoices with paid balances or monies owed. Helped with sponsorships. Traveled to and from fairs and festivals recruiting new vendors and talet. Helped Coordinate special events held on the Fairgrounds throughout the year and participating in out sourced meetings with the tourism bureau. Was elected as the District 5 Director for the Louisiana Association of Fairs and Festivals Had a team of 10people that assisted me in the day to day operations of the fair. Collecting taxes, making sure all insurances were up to date with 200+ vendors. Handled any complaints by patrons, vendors or personnel.

Cumulus Broadcasting-Promotions Director:May 2008-October 2010

Created, managed and oversaw daily, weekly and monthly promotions both locally and nationally for all five of our radio stations. KRMD, KMJJ, KVMA, Q97.3 and SUPER TALK 1340 KRMD AM. Managed a street team of 10-12 that would go out on live remotes and events to help live talent and promote stations. Worked with program directors and the sales team to create new promotions and on air giveaways for each station. Worked with a yearly budget for promotions, giveaways and hours for our street team. Managed every aspect of our yearly station concerts from the catering, ticket designs, securing artists to any and every aspect of production from backline to stage hands.

EDUCATION

WoodIlwn High School

Northwerstern State Uniuversity: Shreveport, Louisiana

REFERENCES

Jennifer King-Nitro Gaming 318-***-****

Jasen Bragg-KRMD 318-***-****

Peggy Swindle-State Fair of Louisiana 318-***-****

Cheryl Giglio-318-***-****

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