Customer Service A Full-Time

WILLIAM MOORE

**** ****** ****** ***********, ** 30534 678-***-**** *****************@*****.*** OBJECTIVE

College graduate with exceptional customer service skills seeking to find a full-time position and long-term career in a Sales & Marketing related field. Excellent communication and interpersonal skills. Proficient with customer interaction and follow-through. I am very motivated and have outstanding leadership and teamwork skills. I am dependable, versatile, and hard-working.

EDUCATION

Georgia Southern University I May 2018 – December 2022 I Bachelor’s in Interdisciplinary Studies, with a major in Management and a concentration in Business

Relevant classes include: CISM 2530 (Advanced Business Applications), ECON 2105 (Principles of Macroeconomics), MGNT 3130 (Principles of Management), ACCT 2010 (Principles of Accounting), MKTNG 3131 (Principles of Marketing), ECON 2106 (Principles of Microeconomics), FINC 3131 (Principles Corporate Finance,) MKTNG 3133

(Professional Selling), MGNT 3431 (Hospitality Industry Overview). EXPERIENCE

Field Sales and Marketing Representative April 2024 - Present Techtronic Industries (TTI) I Gainesville, GA

Sales and Marketing Rep responsible for driving sales of TTI power tools and accessories within an assigned retail location (Home Depot) by actively engaging with customers, providing product demonstrations, building relationships with store personnel, managing merchandising displays, and executing marketing initiatives to maximize brand visibility and achieve sales targets. Key Responsibilities

• Support and implement corporate brand marketing initiatives and promotional activities

• Monitor weekly sales and analyze monthly results to identify additional opportunities and understand the competition

• Provide excellent sales and customer service to consumers while demonstrating knowledge and enthusiasm for TTI products

• Develop primary knowledge of the marketplace to effectively analyze market potential and communicate competitor market data

• Initiate and provide in-store product training sessions and demonstrations to educate store management and customers

• Plan and execute demonstration events, store walks, trade shows, etc. Assistant Store Manager June 2023 – March 2024

TPVH Corp. Tommy Hilfiger I Dawsonville, GA

Assistant store manager responsible for identifying and implementing strategies to achieve and exceed business goals. Provide exceptional customer service and assist with generating sales, developing staff, maintaining store appearance, and controlling expenses and shortages. Key Responsibilities

• Supervise team of 15 associates

• Motivate, develop, and train sales staff

• Operate employee management system

• Maintain inventory and replenish stock in store with annual revenue exceeding 2.5 million dollars

• Handle complaints from both customers and associates

• Represent brand through personal and professional appearance Sales Engineer January 2023 – May 2023

Keyence Corporation of America I Atlanta, GA

Technical sales representative responsible for expanding business with new and existing customers in south Atlanta territory. Provide technical consultation and service to customers to help solve their application using Keyence products in a variety of industries. Key Responsibilities

• Prospect new business through cold calls

• Collaborate with sales office to exceed monthly, quarterly and annual goals

• Prepare quotes and proposals

• Negotiate contract and pricing arrangements

• Maintain accurate records of sales activities and customer interactions

• Provide face-to-face consultation and customer support on over 200 products designed for industrial automation and inspection

Guest Services Agent January 2022 – August 2022 (part-time while in college) Sonesta Resort I Hilton Head Island, SC

Front desk agent responsible for greeting resort guests, checking them in and out of their rooms, making reservations, answering question about the resort community, and resolving any guest problems with the accommodations.

Key Responsibilities

• Welcome and register guests

• Respond to guest complaints

• Up-sell rooms to maximize profit

• Process payment for hotel services

• Proficiency with OPERA property management software

• Promote teamwork and quality service

SKILLS

• Organization

• Verbal and Written Communication

• Customer Services

• Critical Thinking

• Work Ethic

• Problem Solving

• Time Management

• Ability to build working relationships at all

levels

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