Continuous Improvement Customer Service
Resume:
Kelli Bullard
*****.*************@*****.***
Objective:
Dedicated and motivated professional seeking to reenter the workforce with a reputable organization where I can leverage my extensive experience to contribute to team success and organizational growth. I am eager to apply my years of expertise to deliver high-quality results and drive continuous improvement.
Employment History:
Telemarketer
• Unicor (Vocare Marketing) 2023-2024
• Made outbound calls to potential customers from provided leads.
• Introduced and explained products/services to prospects.
• Answered questions and addressed the concerns of potential customers.
• Maintained accurate records of calls and customer information in the CRM system.
• Followed up on leads and conducted research to identify potential prospects.
• Achieved daily, weekly, and monthly sales targets.
• Provided feedback to the sales team on customer needs and trend Waitress
Johnnys Place 2018-2020
• Greeted and seated customers in a friendly and professional manner.
• Presented menus and provided detailed information when asked (e.g., about portions, ingredients, or potential food allergies).
• Took accurate food and drink orders using POS ordering software, order slips, or by memorization.
• Communicated order details to the kitchen staff.
• Served food and beverages to customers promptly.
• Checked customers’ IDs to ensure they met minimum age requirements for consumption of alcoholic beverages.
• Handled complaints or concerns from customers professionally and efficiently.
• Processed customer payments and provided accurate change.
• Maintained a clean and organized dining area, including tables, chairs, and floors.
• Assisted with setting up and breaking down the dining area before and after service.
• Followed all relevant health department regulations and customer service guidelines. Shipping Receiving Associate
Clifton Moulding 2018-2019
• Received and processed incoming shipments, verifying accuracy against purchase orders.
• Prepared and packaged outgoing shipments, ensuring proper labeling and documentation.
• Maintained inventory records and conducted regular stock counts.
• Operated forklifts and other warehouse equipment to move and organize inventory.
• Coordinated with carriers and logistics companies to schedule pickups and deliveries.
• Inspected shipments for damage and discrepancies and reported issues to management.
• Ensured compliance with safety regulations and maintained a clean and organized warehouse.
• Assisted with loading and unloading trucks and managed the flow of goods in and out of the warehouse.
• Collaborated with other departments to fulfill orders and meet customer requirements. Sales Assoicate
Walmart Supercenter 2003-2005
• Assisted customers with locating products and provided information on merchandise.
• Operated cash registers, processed transactions, and handled returns and exchanges.
• Maintained a clean and organized sales floor, including restocking shelves and arranging displays.
• Monitored inventory levels and communicated with management regarding stock needs.
• Provided excellent customer service by addressing inquiries and resolving complaints.
• Collaborated with team members to achieve sales targets and improve store performance.
• Conducted price checks and ensured accurate pricing on all products.
• Participated in training sessions to stay updated on product knowledge and store policies. Education:
Frost High School, Frost Texas High School Diploma Certificates:
SERV Safe Food Handlers
Serv Safe Manger
Certified Logistics Technician
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