General Manager Customer Service
Resume:
Nicole Schneider
General Manager
Louisville, KY 40291
****************@*****.***
A goal oriented, self-motivated management professional with high degree of organizational skills and strategic planning to achieve goals. Experienced in team building, training in diverse groups and team work atmospheres. Compatible with co-workers to meet a common goal and to achieve success. Authorized to work in the US for any employer
Work Experience
Resturant General Manager/ Training Manager
KFC Corporate - Louisville, KY
August 2021 to Present
I am the RGM over one of the corporate Kentucky Fried Chicken locations. I hire, train, and coach all employees for all positions as well as shift managers and Ast GMs for both my location and other locations. I stay informed on all P&L reports, labor percentage reports, food costs and of course financial reports and report them to my area coach daily and/or weekly depending on the report. I do all truck orders and ensure that the food is rotated correctly to ensure fresh food always. I do all scheduling of employees for both training and for when they are fully trained and able to run shifts on their own 2 weeks in advance. As a RGm we are required to have weekly and monthly meetings at which point we will be questioned on everything from what percentage we are up/down on labor and food and maintenance as well, we must know how our store is running at all times. I have been with this company a little over 2 years and we have a ROCC inspection quarterly and I am proud to say I have never failed one at all. I love interacting with my guests and making sure they are served hot, fresh, and safe to eat food in a timely manner and giving amazing customer service always. I love training all the new employees who are just starting their journey with KFC and try my best to make sure their completely comfortable with all areas before signing off on their paperwork.
Catering Associate
Vega's Delicious Wishes - Louisville, KY
April 2013 to Present
Assist the head chef to set up, stock, and serve all catering events
• Serve, clean, and attend to guests
• Promote business by educating customers on exciting offers and adapting to meet clients needs for any event
General Manager
Fourteen Foods - Louisville, KY
March 2018 to July 2021
I am required to do all of the hiring, firing, scheduling, training, and coaching of new staff. I do monthly inventory that is set by certain goals I have to reach. I am required to drive the employees to reach sales goals while using the lowest possible labor. I answer all customer.issues in a timely manner with positive outcomes.
Front of House Manager
Buffalo Wild Wings - Louisville, KY
October 2016 to February 2018
I am required to do all of the hiring, firing, coaching, training and scheduling of all new employees. I drive my team to reach our highest sales goals by training them to upsale any menu items and with the lowest labor. I train all employees but mainly the servers, cashiers and hosts who all have the main impact on our guests. I make sure to handle any and all guest complaints and coach my staff when needed. I compare sales and labor percentages from previous year to obtain better percentages when possible. Director of Operations
Homemade Ice Cream and Pie Kitchen - Louisville, KY September 2014 to August 2016
Responsible for 10 locations of hiring, firing, scheduling all managers. I was required to watch all sales in the company as well as labor percentages. I made daily deposits to the bank from all 10 location as well as compare sales from the previous year weekly and report back to the owner. Front End Supervisor
Restaurant Depot - Louisville, KY
2013 to 2015
Supervised a team of 8 diverse team members
• Provided daily support for team member including providing resources, completing evaluations, and one-on-one coaching when necessary
• Reported statistics on sales, product, cash transactions, credit card transactions
• Met and greeted customers and handled issues that emerged with customer service
• Developed performance plans for team based on underperformance and reported results to supervisor
• Responsible for training, hiring, and separation cases Shift Leader
Thornton's - Louisville, KY
2009 to 2013
Responsible for attending to customers, running a register, doing inventory counts, stocking and prepping food.
• Reported statistics on sales, product, cash transactions, credit card transactions
• Assisted in hiring and training new employees
• Placed inventory orders for food and other merchandise
• Safe Server certified
Dialysis Technician
Fresenius Medical Group - Louisville, KY
2005 to 2007
Required to retain specific health precautions, set up machines and get necessary equipment ready for patients, initiating treatment, monitor patient's vital signs, 30 minute vital checks through treatment, end the treatment.
• Enter patient's information into computer systems on flow sheet. Education
High school or equivalent
Jeffersonville High School
2002
Skills
• Restaurant Experience (10+ years)
• Interviewing (10+ years)
• Inventory Control (10+ years)
• Cash Handling (10+ years)
• Merchandising (8 years)
• Recruiting (4 years)
• Inventory (10+ years)
• training (10+ years)
• Scheduling (10+ years)
• Payroll (10+ years)
• Operations (3 years)
• Leadership Experience (10+ years)
• Restaurant Management (10+ years)
• retail sales (10+ years)
• Inventory Management (10+ years)
• Team Building (10+ years)
• Word (10+ years)
• Microsoft Word (8 years)
• Management Experience (10+ years)
• Upselling (10+ years)
• Dialysis Experience (4 years)
• Food Safety (10+ years)
• Profit & Loss (10+ years)
• Statistics (6 years)
• Catering (4 years)
• Supervising Experience (10+ years)
• Bartending (3 years)
• Human Resources (2 years)
• Shift Management (10+ years)
• Strategic Planning (10+ years)
• Financial Report Writing (10+ years)
• Pricing (10+ years)
• Forecasting (8 years)
• POS (10+ years)
• Office Management (6 years)
• Purchasing (10+ years)
• Employee Orientation (10+ years)
Certifications and Licenses
Food Safe Certified
July 2017
Assessments
Supervisory skills: Motivating & assessing employees — Proficient October 2023
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
General manager (hospitality) — Proficient
March 2020
Solving group scheduling problems and reading and interpreting P&L statements Full results: Proficient
Bartending — Proficient
March 2020
Understanding, pouring, and mixing drink orders
Full results: Proficient
Work style: Reliability — Proficient
October 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Work motivation — Proficient
March 2020
Level of motivation and discipline applied toward work Full results: Proficient
Management & leadership skills: Planning & execution — Proficient October 2023
Planning and managing resources to accomplish organizational goals Full results: Proficient
General manager (hospitality) — Proficient
October 2023
Solving group scheduling problems and reading and interpreting P&L statements Full results: Proficient
Management & leadership skills: Impact & influence — Proficient October 2023
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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