Property Manager Assistant
Resume:
DoloresMyriam Szrajber
USA, FL ********.******@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Assistant Manager Coordinator Services
RFZ & Associates-Miami, FL December 2015 to July 2024
•Responsible for a wide range of tasks, including administrative duties, tenant relations, property maintenance oversight, and financial management support, running city permits, interviewing and qualifying clients, conducting open houses.
•Coordinate with maintenance staff and vendors to ensure timely and cost-effective completion of repairs and maintenance tasks.
Conduct regular inspections of the property to identify maintenance needs and address them promptly.
•Using YARDY, ONESITE, ONESITE, LEASEUP.
•Managing the whole staff and Helping Low income Community Housing.
•Support the Property Manager with the daily operations of the community, providing assistance to the functions of leasing, collections, resident services.
•Coaching the Employees.
•Optimized the process of Sales, Marketing and Insurance of the Units and Commercial Locals.
• +6 years of experience in a customer support role - SaaS or startup experience highly preferred.
• +3 years of experience with Zendesk or similar technologies
•Excellent communications skills - both verbal and written
•empathize with customers and let them know you genuinely care about their issues; High ‘EQ’.
•Call Center inbound and Outbound calls.
•Evaluate, troubleshoot, and follow-up on customer issues as well as replicate and document for further escalation.
•Team player that can follow and lead as situations dictate.
•Fluency in 4 languages other than English.
•Spanish,Creole and French.
•MS Office Suite excellent experience and CRM.
•Action Oriented and Professional.
Professionalism
Duties and Responsibilities
•Review, prepare, submit and receive permit packages in accordance with jurisdictional requirements.
•Coordinate payment and reimburse of permit fees according to company guidelines
•Work with internal teams, consulting with architects, engineers and jurisdictional employees to understand and resolve any jurisdictional comments.
•Be an advocate for the company and work with local jurisdictions to streamline permit processes
•Meet customers to obtain signatures, final paperwork sign off and payment collection, if assigned
•Organize all completed paperwork, and Insurance payments in a compliant, secure manner, if assigned.
•Utilize software systems CRM to record Insurance payments of various tasks.
•Be well organized and timely with flow of emails, record documents online and transport documents.
•Compile data, handle paperwork, file permits, monitor each status of the permit approval process until projects are completed.
Demonstrate community and apartment/model and apply product knowledge to client needs by communicating the features and benefits; close the sale.
Update availability report, process applications for approvals. (Credit check, rental history, etc.) Submit processed applications to the Property Manager for approval,Follow up with the applicant regarding status.
Secure new residents’ signature(s) on appropriate paperwork prior to move-in. Orient new residents to community doing Events.
Monitoring renewals. Distribute and follow-up on renewal not.
Accept rental payments and give immediately to Assistant Site Manager.
Type lease and complete appropriate paperwork and input information on Yardi System accurately and on a timely basis. Review with the Community Manager prior to obtaining signatures.
Maintain accurate monthly commission records on leases and renewals for bonus purposes.
Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service requests on a weekly basis.
Contribute to cleanliness and curb appeal of the community on continuing basis being a Liasson with the Vendors.
Assistant Patient Advocate Coordinator Origins Behavioral HealthCare-Miami, FL March 2010 to February 2015
As a Patient Advocate my duty was Providing the highest performance of health care assistance to the Members, generate and promote sales quotations and specifications that will lead to achieving goals, confirm and make appointments, interview the costumer thoroughly to acquire a personal connection to their health care providers assist in the Enrollment process and applications and establish positive relationships with community partners.
•Telemarketing and Sales for Medicare/ Medicaid.
•My role holds a supervisory scope of work while balancing a member portfolio, which reflects the work of the Community Guides at a leadership capacity. Perform training as well responsible for the assessment, planning, development, delivery and education of sound training programs.
•Taking Calls inbound-outbound 90 daily aprox.
•Patient Monitoring and Human resources assistant.
•Build productive trust relationships with patients.
•The Claims & PR (Provider Relations) As an Advocate will service inbound behavioral health insurance claim calls from both members and providers or their office support staff across multiple claim platforms. Occasional outbound calls are required to resolve claim issues and SaaS ticketing.
•Knowledge code of ethics and standards of practice (IMIA, NBCMI, and NCIHC).
•Practice Management
•Excellent attention to detail.
•Positive customer-based attitude and solution-oriented outlook.
•Representative will either work in SAPA (Direct to Member Communication)
•Assisting the Center Manager in various tasks and duties, provide weekly reports. CRM System, Microsoft Suite,Excel.
•Assist all members or walk in patients to review the benefits.
•Performed Enrollment Health insurance Plan for prospects.
•Salesforce advanced and Set up Events with the Community.
•Exceptional leadership, diplomacy, and coaching/mentoring skills.
•Effective verbal and written communication skills.
•Proficient in Microsoft Office Suite (Word, Excel, Outlook)
•Ability to work independently as well as collaboratively in a team environment.
•Complete HIPPA certification annually (Health)
•Excellent interpersonal skills with the ability to establish working relationships with individuals at varying levels within the organization.
•Integrity within a professional environment.
•Ability to multi-task and manage several systems on a daily basis.Excellent problem solving and decision-making skills.
•High degree of dependability, motivation, and flexibility
•Effective organization and time management skills with the ability to work under pressure and adhere to project deadlines.
•Excellent communications skills - both verbal and written
•Empathize with customers and let them know you genuinely care about their issues; High ‘EQ’
Evaluate, troubleshoot, and follow-up on customer issues as well as replicate and document for further escalation.
•Performs direct patient care duties when needed. Patient care may include all duties roles and responsibilities of a Care Promoter.
•Uses data analytics and dashboards to assist with the development and execution of business strategies that increase revenue and quality ratings (HEDIS/STARS/Clinical Gaps) and support our core model.
•Develops protocols and procedures to improve staff productivity. Collaborates with PCPs to coach and manage clinical staff performance; implements progressive improvement plans and disciplinary action when needed.
•Manages medical equipment and supplies inventory. Ensures availability and proper preventative maintenance of emergency equipment.
Assistant Sales Manager
Estee Lauder Group International-Miami, FL January 2007 to February 2012
•Sales Assistant Manager Assistant Team with Clients of our Beauty Products, Help them in Events Sales.
•Branding as Boutique Style.
•Upselling.
•Inform customers about services available and assesses customer needs
•Develop and maintain deep expertise in our product, as well as the underlying best practices that drive it.
•Responsible for the timely reporting, escalation, and resolution of day-to-day operational problems
•Monitor various communication streams, direct and indirect, through all channels including email.
•Meet the Sales goals as predicted.
Education
Bachelor of Science in Architect/ Bussiness Managment
Universidad Central de Venezuela - Miami, FL July 1992 to December 1997
Skills
•- . Customer Service
•. Fluent in 4 languages English,Spanish, French and Creole.
•. CSR
•. Customer Care
•. Call Center
•. Customer Support
•. All Microsoft Suite office and Excel ( 12+ years ) Windows Powerpoint.
•. Marketing
•. Coaching
. Inventory Management
•. training
•. Organizational Skills
•. Property Leasing
•. Property Management
•. Telemarketing
•Management
•Help desk
•Project Coordination
•Business Development
•Yardi
•CRM Software
•Salesforce
•Microsoft Outlook
•Negotiation
•Budgeting
•Presentation Skills
•Research
•Interpreter CCHI Bilingual (5 years)
•Sales Management
•Medical office experience
•Medical terminology
•Spanish
•Medical administrative support
•Communication skills
•English
•Sales
•Telemarketing
•Account management
•Windows
•Salesforce
•Google Docs
•Zendesk
•Public relations
•Help desk
•Documentation review
•SaaS
•Customer service
•Administrative experience
•Computer skills
Microsoft Suite Office
•Typing
•Bilingual
•Outbound calling
•Organizational skills
•Time management
•Yardi
•Property management
•Leadership
•Project management software
•CRM software and Salesforce.
•Training & development
•Event marketing
•Social media management
•Public speaking
•Marketing
•Project coordination
•Customer relationship management
•Business development
•Vendor management
•Management
•Order management system
•Sales management
•Presentation skills
•Live chat
•ARM
•Cold calling
•OneSite
•Software troubleshooting
•Practice management
•Qualitative analysis
•Quality assurance
•Microsoft Word
•Microsoft Excel
•Relationship management
•ERP systems
•Customer acquisition
•Project management
•Project leadership
•Financial services
Contracts
•Google Suite
•Technical support
•Call center
•Inside sales
•Upselling
•Supervising experience
•Direct sales
•Computer networking
•Personal assistant experience
•Insurance verification
•E-commerce
•Office management
•Microsoft Outlook
•Word processing
•Data entry
•SAP
•Recruiting
•Writing skills
•External recruiting
•Retail sales
•Hospitality
•Computer literacy
•Microsoft Powerpoint
•Sales support
•Java
•APIs
•Scrum
•Python
•Construction
•Mobile applications
•QuickBooks
•Construction administrative experience
•Clerical experience
•Appointment scheduling
•Front desk
•Team management
•Analysis skills
•Negotiation
•Senior leadership
AutoCAD
•Management reporting
•Section 8
•Healthcare management
•Operations management
•B2B sales
•Outside sales
•Events management
•Health management
•Care plans
•Motivational interviewing
•Product management
•Content creation
•Translation
•Interpretation
•Public health
•Hospital experience
•Procurement
•Desktop administration
•Insurance sales
•Managed care
•Customer support
•French
•Office experience
•Problem solving
•Phone etiquette
•Property leasing
•Team development
•Process management
•Construction management
•Smartsheet
•Earned value management
•Conflict management
•Tax experience
•Human resources
•Employment & labor law
•Workday
•Taleo
•Yardi
•LIHTC
Communication skills
•Customer service
•Microsoft Office
•Process Improvement
•Agile
•OneSite
•Property leasing
•English
•Bilingual
•Phone etiquette
Certifications and Licenses
LEED Certification
Healthcare Managment administration Medicaid /medicare
Associate in Risk Management
Certified Professional In Learning & Performance Driver's License
CAD Certification
Assessments
Management & leadership skills: Impact & influence — Completed
January 2022
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Completed
Customer focus & orientation — Completed
July 2021
Responding to customer situations with sensitivity Full results: Completed
Customer service — Completed
August 2020
Identifying and resolving common customer issues Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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