SUSANA JAUREGUI
***** ***** ****** ***** 915-***-**** ****************@*******.***
PROFILE SUMMARY
Detail-oriented professional with extensive experience in data entry, human resources, and customer service. Proficient in managing sensitive data with accuracy and confidentiality, ensuring compliance with regulatory standards. Demonstrated expertise in administrative tasks, including recruitment, onboarding, payroll, and benefits administration. Adept at providing exceptional customer service, resolving issues efficiently while maintaining a positive client experience. Recently earned a Master of Business Administration, enhancing skills in analyzing operational processes and improving overall efficiency. Proven ability to handle complex tasks in dynamic environments, consistently delivering high-quality results.
CORE COMPETENCIES
• Proficient in remote administrative support, managing sensitive data with high confidentiality and accuracy. • Expertise in data entry and management, ensuring precision and security in all data handling tasks. • Extensive experience in human resources, including recruitment, onboarding, and managing employee relations. • Skilled in payroll and benefits administration, ensuring compliance with company policies and regulations. • Competent in performing complex financial and administrative analyses for evaluating program effectiveness. • Proficient in using evaluative methods to assess operational efficiency and implement process improvements. • Experienced in maintaining accurate and compliant employee records, ensuring data integrity and security. • Effective in developing and executing strategies to enhance workforce productivity and engagement. • Advanced skills in Microsoft Office Suite, Teams, and Zoom for effective remote collaboration and communication.
SKILLS HIGHLIGHTS
● Manual Dexterity & Technical Proficiency: Highly skilled in operating office equipment, including PCs, phones, 10-key, and various sorting and filing systems, ensuring efficiency and accuracy in daily tasks.
● Conflict Management: Adept at managing and resolving conflicts constructively, fostering a positive work environment and maintaining professional relationships.
● Problem Solving & Critical Thinking: Strong ability to identify issues and implement effective solutions, demonstrating resourcefulness and adaptability in fast-paced environments.
● Training & Development: Passionate about mentoring and training colleagues, with a focus on skill development, knowledge transfer, and enhancing team performance.
● Compliance & Data Security: Comprehensive understanding of privacy and security regulations, ensuring the protection of sensitive information and adherence to industry standards.
● Collaborative Teamwork: Proven ability to work effectively within team settings, contributing to group success and aligning efforts with organizational goals.
● Independent Work & Self-Motivation: Capable of working autonomously with strong time management skills, consistently meeting deadlines and objectives without direct supervision.
● Adaptability & Multitasking: Comfortable working in dynamic environments, managing multiple priorities, and adjusting to changing demands while maintaining high-quality output. PROFESSIONAL EXPERIENCE
Child Nutrition Assistant Harmony Public Schools Oct 2018 – Present
• Conducted thorough reviews of financial data to ensure compliance with federal regulations and program guidelines. • Analyzed meal distribution data, identifying trends and operational challenges, providing detailed reports and recommendations.
• Developed and maintained Standard Operating Procedures (SOPs) to align with regulatory guidelines and best practices. • Coordinated with various stakeholders to ensure the accurate and efficient distribution of meals, ensuring compliance and operational success.
• Served as the primary point of contact for addressing inquiries, conducting research and providing technical authority in compliance procedures.
EDUCATION -Masters of Business Administration, UTEP University of Texas at El Paso 2022 – 2024