Customer Service Respiratory Therapist
Resume:
• * MARTINIQUE DRIVE CHEEKTOWAGA, NEW YORK ***** •
CELL 716-***-**** • ********@*****.***
Amanda M. Arnold
OBJECTIVE Motivated individual seeking career in healthcare
SUMMARY OF QUALIFICATIONS
Experienced working in fast paced environments, strong
communication and interpersonal skills, excellent organizational and technical skills, self-motivated, trustworthy, ethical and discreet, committed to superior customer service, confident and poised in interactions with individuals at all levels, detail orientated, and able to multi task effectively.
EDUCATION
Erie Community College, Amherst, New York May 2014
Associate of Science in Respiratory Care
State University College at Brockport, New York May 2007
Bachelor of Science in Biological Sciences
Erie Community College, Hamburg, New York September 2006
Associate of Science in Liberal Arts and Science/Mathematics
INTERNSHIP
Walt Disney World, Orlando, Florida
●Provided water safety to over 500 guests daily in water park and hotel pool environments
●Attended specialized management training seminars
●Invited to return for advanced internship
WORK EXPERIENCE
Sister’s Hospital, Buffalo New York
Registered Respiratory Therapist, September 2022-Present
●Provide treatment, care, and evaluation for patients with respiratory related concerns or insufficiencies in accordance with established policies, practices and standards.
●Perform patient assessment and deliver care per patient need and/or physician order including routine and intensive therapy and diagnostic procedures.
●Administer various types of medical gas delivery devices and responsible for medical gas cylinders.
●Provide respiratory support via non-invasive, positive pressure devices, and mechanical ventilation and administers prescribed doses of medicinal gases and aerosol drugs.
●Responds to emergency team calls and codes.
Rochester General Hospital, Rochester New York
Registered Respiratory Therapist, July 2021-Present
Travel assignment with Cross Country
●Provide treatment, care, and evaluation for patients with respiratory related concerns or insufficiencies in accordance with established policies, practices and standards.
●Perform patient assessment and deliver care per patient need and/or physician order including routine and intensive therapy and diagnostic procedures.
●Administer various types of medical gas delivery devices and responsible for medical gas cylinders.
●Provide respiratory support via non-invasive, positive pressure devices, and mechanical ventilation and administers prescribed doses of medicinal gases and aerosol drugs.
●Responds to emergency team calls and codes.
Mercy Hospital, Buffalo, New York
Registered Respiratory Therapist, August 2014-April 2023
●Provide treatment, care, and evaluation for patients with respiratory related concerns or insufficiencies in accordance with established policies, practices and standards.
●Perform patient assessment and deliver care per patient need and/or physician order including routine and intensive therapy and diagnostic procedures.
●Administer various types of medical gas delivery devices and responsible for medical gas cylinders.
●Provide respiratory support via non-invasive, positive pressure devices, and mechanical ventilation and administers prescribed doses of medicinal gases and aerosol drugs.
●Responds to emergency team calls and codes.
Independent Health, Williamsville, New York
Respiratory Case Manager, September 2017-July 2021
●Responsible for helping members achieve a level of well-being, to avoid preventative hospital admissions or readmissions
●Performs telephonic outreach to members, physicians or other caregivers to develop a plan of care for the member
●Performs case management functions using a member-centric, collaborative process to optimize the wellness and functional capability of members, using available resources to promote quality cost-effective outcomes
●Applies principles that include assessment, planning, facilitation, care coordination, evaluation, and advocacy for option and services to meet a member’s comprehensive health needs.
●Adheres to regulatory and compliance requirements, department productivity and quality metrics, and provides exceptional customer service to all internal and external customers
Pharmacy Help Desk Representative, December 2012-September 2017
●Responsible for answering all types of provider phone calls and written correspondence in a timely manner
●Maintain technical knowledge regarding Independent Health’s pharmacy contracts and benefits
●Provide accurate and up-to-date information to all pharmacy providers and document appropriately
●Assists pharmacy systems department with various data entry projects/ information related to pharmacy claims
Pharmacy Systems Assistant, January 2012-December 2012
●Prepares and processes reimbursement requests for Medicare, Commercial and PBM members
●Manually inputs pharmacy updates and address changes
●Researches and resolves shared accumulator adjustments and Seibel service requests
●Completes monthly transaction denial grids
●Assists Pharmacy Coordinators with Mac Changes
Dent Neurologic Institute, Amherst, New York
Sleep Technician, December 2010- December 2014
●Gathers and analyzes patient information
●Prepares and calibrates equipment
●Applies electrodes and sensors according to standards
●Performs routine positive airway pressure and mask fitting
●Polysomnographic record scoring
HealthNow, Buffalo, New York
Specialist, Pharmacy Clinical Benefits, August 2009- December 2010
• Determines medical necessity approval and denial related to the Pharmacy/ Medical benefit
•Researches prescription drug indications, dosage, administration route, and contraindications
•Interacts with members, physician offices, pharmacies, case managers, and pharmacy vendors
•Review, calculate, and provide J code pricing to claims processors in regards to pended and routed Facets claims
•Troubleshoots and works with other departments, pharmacy vendors, physician offices, and pharmacies to resolve escalated claims processing issues
•Coordinates and initiates the appeal process via phone responses and acknowledgement letters
Lincare, Hamburg, New York
Medical Sales Representative, November 2007- February 2008
•Establish and maintain relationships with referral sources
•Identify and develop new referral sources
•Understand insurance and billing processes
•Make 50 sales calls per week; 200 per month
Walgreen’s Pharmacy, Depew, New York
Senior Certified Pharmacy Technician, November 2005-January 2018
●Pharmaceutical sales associate
●Input and fill prescriptions
●Perform inventory control
●Record keeping
●Assist customers with questions pertaining to prescriptions
CERTIFICATIONS / LICENSURES
• New York State Licensed Registered Respiratory Therapist
• Pharmacy Technician Certification Board
• BLS Professional Rescuer American Red Cross
• ACLS Provider American Heart Association
• NRP Provider American Heart Association
PROFESSIONAL ASSOICATIONS
• National Board of Respiratory Care
• American Association of Respiratory Care
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