Customer Service Specialist

CAROLE REESE

Las Vegas, NV ***** 949-***-**** ******.******@*****.***

Knowledgeable and dedicated customer service professional with extensive experience in this industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Highly competitive and thrives in challenging

situation

Diplomatic and assertive in dealing with people

Experience in Customer Service operations and

public relations.

Exceptional communication skills with sales

background

computer literate, Windows, Microsoft word.

Customer Service Specialist, 12/2021 - Current

Anthem/Elevance Health – Las Vegas, NV

Addressed members on policy benefits

Took information and other pertinent information

Communicate with providers and doctor's regarding pre-authorization and billing status. Complied with company policies and procedures by encouraging positive and effective work environment.

Review claims status through intense research to help better guide members with complete information.

communication and guidance complied with company policies and procedures by encouraging positive and effective work environment.

Customer Service Specialist, 06/2012 - 01/2016

Voice Assist – Mission Viejo, CA

As a customer service specialist, I was in charge of setting up business and consumer accounts through out the United States and Canada.

Took payment information and other pertinent information necessary in order setting up new PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

accounts.

I utilized my multi tasking skills on specific technical issues to make sure they were resolved in a timely manner.

Complied with company policies and procedures by encouraging positive and effective work environment among all employees.

Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Store Services Assistant Mgr/part Time, 11/2009 - 01/2011 Macy's Department Store – Laguna Hills

Trained and guided team members to maintain high productivity and performance metrics. Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

Monitored daily cash discrepancies, inventory shrinkage and drive-off. Processed payments for credit and debit cards and returned proper change for cash transactions. Handle problem effectively with compelling results. Office Manager, 07/2003 - 05/2008

Avanti Tile & Stone – Aliso Viejo, CA

Managed office operations while scheduling appointments for clients. Provide information on product and services.

Defined clear targets and objectives and communicated to other team members. Make sure all employees had their schedules for each day. National Account Specialist, 09/1996 - 06/2001

Sprint PCS, Mobile Telephone Company – Irvine, CA

Served as corporate liaison for finance, IT and marketing departments/ Business Accounts I worked closely with National Account Manager and National Accounts Executives. Provided information on product and services to all inquired. Provided all necessary information to help close sales when prospective clients would call for details on Sprint PCS,

Followed detailed directions from management to complete daily paperwork and computer data entry.

High School Diploma

McLane High School - Fresno, CA

Member of letter girl dance team. Basketball team 3 years, Baseball team 3 years No Degree: Business Economics

Fresno City College - Fresno, CA

EDUCATION

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