Customer Service Key Holder
Resume:
NIKITA WHITE
Grovetown, GA *****
****************@*****.***
Accomplished sales and customer service professional with 15+ years of experience in retail management, driving sales growth through effective upselling techniques and product knowledge training. Proven track record of developing strong customer relationships and leading high-performing sales teams. Skilled in visual merchandising, loss prevention, and store management. Proficient in CRM software and Microsoft Office.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Lead Sales Associate/Key Holder
XFINITY Store by Comcast-Augusta, GA
October 2018 to Present
• Managed a team of XX sales associates, providing guidance and support to ensure exceptional customer service
• Served as the key holder, responsible for opening and closing the store, handling cash deposits, and ensuring security protocols were followed
• Achieved XX% increase in sales by implementing effective upselling techniques and product knowledge training for the sales team
• Assisted in visual merchandising efforts to create an appealing store environment that drove customer engagement
• Developed and maintained strong relationships with customers, resulting in a high rate of repeat business
• Trained new hires on company policies, procedures, and product knowledge to ensure consistent service standards across the team
Call Center Customer Service Representative
WOW! Internet Cable and Phone-Augusta, GA
January 2016 to October 2018
• Handled a high volume of inbound customer calls, averaging XX calls per day
• Provided exceptional customer service by addressing inquiries, resolving complaints, and offering product information
• Achieved an average customer satisfaction rating of XX% through effective problem-solving and communication skills
• Utilized CRM software to accurately document customer interactions and update account information
• Collaborated with cross-functional teams to escalate complex issues and ensure prompt resolution for customers
• Assisted in training new team members on company policies, procedures, and best practices for delivering excellent customer service
• Managed irate or upset customers with empathy and professionalism to de-escalate situations effectively
Payroll and Benefits Specialist
ADP-Augusta, GA
February 2012 to February 2016
• Managed and administered employee payroll and benefits programs for a company of XX employees
• Ensured accurate and timely processing of payroll, including calculating wages, deductions, and overtime hours
• Maintained up-to-date knowledge of federal, state, and local regulations regarding payroll taxes and benefits administration
• Collaborated with HR team to onboard new employees into the payroll system and enroll them in benefit plans
• Responded to employee inquiries regarding payroll issues, tax withholdings, benefits eligibility, etc
• Performed regular audits of payroll data to identify discrepancies or errors; resolved issues promptly
• Implemented automated systems for timekeeping, attendance tracking, and leave management to improve efficiency
• Developed comprehensive training materials on payroll processes for new hires; conducted training sessions as needed
• Collaborated with cross-functional teams (HR, Finance) on annual open enrollment process for health insurance plans and other benefits programs
Leasing Consultant
Sherman & Hemstreet Real Estate Co-Atlanta, GA
May 2008 to May 2012
• Generated leads and successfully converted prospects into signed leases, consistently exceeding monthly leasing goals
• Provided exceptional customer service to residents, addressing inquiries, resolving issues, and ensuring high satisfaction levels
• Conducted property tours for potential tenants, highlighting key features and amenities to effectively showcase the value of the property
• Managed lease agreements from initial negotiation to signing, ensuring accuracy and compliance with company policies
• Utilized CRM software to track leads, follow up on inquiries, and maintain accurate records of prospect interactions
• Assisted in organizing resident events and community activities to foster a sense of belonging among tenants
• Effectively communicated lease terms, policies, and procedures to prospective tenants in a clear and concise manner
• Closed an average of XX leases per month resulting in $XX revenue increase
• Increased resident retention by XX% through proactive communication efforts such as regular check-ins Education
Bachelor's degree in Business Marketing
Spelman College - Atlanta, GA
August 2005 to May 2010
High school diploma
Josey High School - Augusta, GA
August 2001 to May 2005
Skills
• Upselling
• Team Management
• Store Management Experience
• Sales Management
• Retail Management
• Business Development
• Assistant Manager Experience
• Recruiting
• Planograms
• Merchandising
• Marketing
• Strategic Planning
• CRM Software
• Account Management
• Loss Prevention
• Microsoft Office
• Management
• POS
Contact this candidate