Call Center Nursing Assistant
Resume:
Cednecia Hawkins
Customer service representatives interact
Little Rock, AR 72223
*********@*****.***
To be a success in whatever job I do.
Authorized to work in the US for any employer
Work Experience
Call Center Manager
Dillard's, Inc. - Little Rock, AR
May 2022 to Present
The call center operations manager works within a call center andoversees a team of agents who are responsible for answering customers' calls. Also Handling escalated phone calls Provider Enrollment Specialist
UAMS Hospital - Little Rock, AR
October 2021 to May 2022
provider enrollment specialist is in charge of handling application procedures in a company or facility. Their responsibilities typically revolve around gathering information, reviewing and verifying requirements, processing applications, and liaising with clients. CNA - Certified Nursing Assistant Supervisor
Briarwood Nursing and Rehabilitation - Little Rock, AR November 2020 to November 2021
Certified Nursing Assistant (CNA) is an health medical professional that works in a variety of healthcare environments, including hospitals, nursing homes, retirement communities, and physician offices. Oversee The CNA's
Medical Assistant Lead
Arkansas Heart Hospital - Little Rock, AR
July 2018 to November 2020
• Assures admission paperwork is available and actively participates in the admission process.
• Scheduling patients for their follow up appointments
• Scheduling patients for their upcoming surgery appointments
• Calling and making sure that their insurance was correct and has the correct information for appointment or surgery
• Speaking with the Surgeons, Doctors and Nurses to make sure everything is in place for all appointments and surgeries
• Making sure the patients understand Procedures and policies
• Actively participates in administering patient care and ensures a safe and comforting environment.
• Responds to patients needs in a timely manner.
• Assists patients with ADLs, including meals, bathing and hygiene needs.
• Performs/assists with range of motion exercises and ambulation. Performs cardiac rehabilitation exercises with patients per protocol.
• Performs/assists with positioning patients and transferring patients from bed to chair or wheelchair or stretcher. Transports patients as needed
• EKG's
• Injections
• Blood Draws
CNA/Caregiver Supervisor
Visiting Angels - Little Rock, AR
April 2012 to March 2019
Responsibilities
Certified Nursing Assistant (CNA) is an health medical professional that works in a variety of healthcare environments, including hospitals, nursing homes, retirement communities, and physician offices. CNAs generally work under the supervision of a registered nurse, performing direct patient care tasks. Member Service Representative I
Centene Corperation - Little Rock, AR
July 2017 to June 2018
Enrolling Customers in Ambetter Insurance and assisting them with understanding their policies and with payments.
Assisting patients with scheduling the right appointments that matches their Policies Assisting patients with Pharmacy Problems in order to get the meds they need Customer Service Representative
ATN INTERNATIONAL - Little Rock, AR
April 2017 to July 2017
Medical Assistant Lead
St Vincent Hospital - Little Rock, AR
February 2016 to March 2017
Responsibilities
I work on the Cardiac Unit taking vital signs, taking out IV's, applying the heart monitor's, and making sure the patients are staying on the Cardiac Monitor Scheduling Patients for their follow-up appointments, MRI'S, Surgery, Etc. CNA - Certified Nursing Assistant/Medical Assistant Briarwood Nursing and Rehab - Little Rock, AR
June 2014 to December 2014
Responsibilities
Certified Nursing Assistant (CNA) is an health medical professional that works in a variety of healthcare environments, including hospitals, nursing homes, retirement communities, and physician offices. CNAs generally work under the supervision of a registered nurse, performing direct patient care tasks. CNA - Certified Nursing Assistant
Stagecoach Nursing and Rehab - Little Rock, AR
November 2013 to June 2014
Responsibilities
Lead Certified Nursing Assistant (CNA) is an health medical professional that works in a variety of healthcare environments, including hospitals, nursing homes, retirement communities, and physician offices. CNAs generally work under the supervision of a registered nurse, performing direct patient care tasks.
Customer service representatives interact
HP BREASTCARE
2010 to 2011
with customers to help them schedule their
annual pap smears and breast exams. We also handled and resolve client's appointments and schedule changes. We assist clients with Breast and Cervical Cancer with applying for Medicaid. Advanced Technical Support
ALLTEL TECH SUPPORT/ VERIZON
November 2006 to June 2010
Position is responsible for receiving inbound customer calls via the IVR system or inter-departmental transfers. Using various systems and applications, representative is responsible for providing troubleshooting
assistance to customers to determine why the service, equipment or feature is inoperable in the local network or in a roaming scenario. Services include: Wireless, Paging, Wireless Internet, and various wireless features. Assist in special projects and other duties as assigned. Also have knowledge of
Nortel, Motorola and Lucent Switches.
CNA/PRIVATE HOME HEALTH
MR. MANSFIELD - Little Rock, AR
February 2007 to April 2010
Private Home care
Education
Some College in Education
Pulaski Technical College - Little Rock, AR
August 2011 to May 2013
High School Diploma
J.A Fair High School
1999
Some College in Teaching
Philander Smith College - Little Rock, AR
2015
High school diploma or GED
Skills
• CNA (10+ years)
• Customer Service (10+ years)
• PCT
• Dialysis
• CMA
• Patient Care
• Hospice Care
• Microsoft Access
• IVR
• Agile
• Computer Networking
• Linux
• Data Warehouse
• JavaScript
• Sales
• Inside sales
• SQL
• Microsoft SQL Server
• Microsoft Excel
• Microsoft Word
• Time management
• Computer literacy
• Medical terminology
• Acute care
• Hospital experience
• Typing
• Debits & credits
• Google Suite
• Personal assistant experience
• Windows
• Documentation review
• Customer support
• Patient monitoring
• Retail sales
• Database management
• SharePoint
• Clerical experience
• Childcare
• Analysis skills
• Data collection
• Software Troubleshooting
• Operating Systems
• Java
• Leadership
• Live chat
• Cash handling
• Filing
• Human resources
• CSS
• Behavioral health
• Childcare
• Hospital experience
• Data collection
• Medical terminology
• Documentation review
• Typing
• Clerical experience
• Customer service
• Microsoft Access
• Live chat
• IVR
• Leadership
• Human resources
• Specimen collection / processing
• Google Suite
• Computer networking
• Office management
• Windows
• Sales
• Negotiation
• Personal assistant experience
• Banking
• Software troubleshooting
• Retail sales
• Operating systems
• Analysis skills
• Restaurant experience
• Cash handling
• iOS
• JavaScript
• Data warehouse
• Debits & credits
• CRM software
• Microsoft SQL Server
• Inside sales
• POS
• Help desk
• Cash register
• Hospice care
• Writing skills
• Patient care
• Organizational skills
• Communication skills
• Dialysis
• Vital signs
• Caregiving
• Acute care
• Medical office experience
• ICD-9
• Hospitality
• SharePoint
• Customer relationship management
• Telemarketing
• Java
• Linux
Certifications and Licenses
cna
CPR Certification
CPR Certification
CPR Certification
AED Certification
First Aid Certification
State Tested Nursing Assistant
BLS Certification
QMHP Certification
Certified Medical Assistant
March 2002 to 2023
CNA
August 2003 to Present
Additional Information
QUALIFICATIONS:
My one on one training as a CNA has been great for customer service type work. The patience I have with people is the one quality that is my strong point. Also my skills in Customer Service And Knowledge has led me to be a Manager or Lead everywhere I Go. I Love To Educate And Pass On Knowledge. COMPUTER SKILLS
Microsoft Word
Microsoft Access
Microsoft Excel
Microsoft Powerpoint
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