Customer Service Quality Control
Resume:
Darin Mathies ***** Pine Street
Taylor, Michigan 48180
**********@*****.***
EXPERIENCE
Walmart, Taylor MI — Unloader, In-Stock Supervisor, Overnight Maintenance Associate, Overnight Clean Team Leader November 2007 - August 2024
● Managed and maintained inventory levels, ensuring product availability and organized storage.
● Led overnight cleaning team to uphold Walmart’s cleanliness and presentation standards.
● Oversaw nightly maintenance tasks, ensuring store operations were prepared for opening.
● Unloaded shipments and organized stock in a timely, efficient manner.
Iroquois Industries Inc. (through Aerotek Staffing and Services), Warren MI — Small Part Assembler, Quality Control Associate
August 2006 - September 2007
● Assembled small parts for automotive and industrial use with precision and attention to detail.
● Conducted quality inspections to ensure all components met company standards.
Chester Fried Chicken, Dearborn MI — Cook
July 2005- June 2006
● Prepared and cooked various menu items, maintaining quality and food safety standards.
● Provided excellent customer service in a high-volume food environment.
Charley’s Steakery, Southfield MI — Cook
March 2002- November 2005
● Prepared menu items with attention to quality and consistency.
● Ensured food safety practices and maintained cleanliness in a fast-paced environment.
SKILLS
Inventory Management:
Extensive experience in stock
supervision and organization.
Leadership & Team
Management: Strong ability
to lead teams in both
maintenance and customer
service roles.
Quality Control: Experience in
quality inspection to meet
product standards.
Customer Service:
Consistently provided
high-quality service in
fast-paced environments.
AWARDS
Employee of the Month -
Walmart, June 2020
Recognized for outstanding
dedication to maintaining
store standards and
consistently going above and
beyond in team leadership
and overnight maintenance.
Customer Service
Appreciation – Walmart,
August 2018
Acknowledged for delivering
exceptional customer service
and maintaining high quality
standards in a fast-paced
environment.
EDUCATION
Henry Ford High School, Detroit MI
September 2000- June 2004
PROJECTS
Store Optimization Projects — Walmart, 2022-2023
Led an initiative to streamline the stockroom layout, reducing retrieval times and improving inventory accuracy. Collaborated with the in-stock team to categorize and label sections, resulting in a 15% increase in restocking efficiency.
Played a key role in the remodeling projects for two Walmart locations, building and moving gondolas across each establishment. Successfully led and managed teams of 5 to 15 crew members to complete time-sensitive remodeling tasks.
Demonstrated strong organizational skills, ensuring the efficient layout and alignment of gondolas to optimize store space and customer flow. Collaborated with team members and management to adapt to changing project requirements and meet quality standards.
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