Customer Service Property Claims
Resume:
Dorthea Thomas
Litchfield Park AZ, 85340
********@*****.***
SUMMARY
Professional offering 30 years of experience in call center, and or customer service in person and or over the phone with no or little supervision, as I am compassionate for others with strong morals, ethics and customer service. Looking for work in the insurance or customer service field.
EXPERIENCE
Warranty/Billing Clerk at Coolsys Jan 2023 to Aug 2024
I processed warranty claims from Starbucks ice machines by talking with the clients by phone and or email to address their concerns. Work programs included Excel, Outlook, and Word and a company internally created billing software.
Sr Property Claims Adjuster at Farmer’s Insurance Jan 2019 to May 2022
Provide claim service for first- and third-party clients, with moderate to complex level of
property claims. Worked directly with engineers, fire investigators, and cause/origin
experts to determine the exact cause of the loss. Investigated, analyzed, and evaluated personal and commercial property claims for payment, and/or denial. Managed an active
computer technology to modernize processing operations. I assisted in training new representatives involved in negotiating property damage for homes and small business.
Sr Property Claims Representative at Mapfre Insurance Mar 2015 to Dec 2019
Provide claim service for first- and third-party clients, with moderate to complex level of
property claims. Worked directly with engineers, fire investigators, and cause/origin
experts to determine the exact cause of the loss. Investigated, analyzed, and evaluated personal and commercial property claims for payment, and/or denial. Managed an active monthly caseload, interviewed clients and determined eligibility. Applied and maintained computer technology to modernize processing operations. Worked with clients to ascertain date of purchase and current value of personal property. Visited site of catastrophe with homeowners and identified destroyed contents by item and value. Worked as liaison for Independent adjusters to process their estimates.
December 2014 to March 2015 Customer Service Representative Synchrony Bank Phoenix AZ
Provide over the phone customer service to credit card holders in a high-volume call center environment. Dealt with issues on payments, statements errors, explaining terms, and conditions of their credit card as well as assisting other service representatives as the need arose.
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