Administrative Assistant

Maria Victoria Heng

Fontana, CA ***** 626-***-**** *********@*****.***

PROFESSIONAL

SUMMARY

Reliable employee with time management and teaming abilities. Dedicated to completing work on time and going above and beyond with each activity. Excellent work ethic and attendance record. Focused and attentive Staff Member with good administrative, organizational, and problem-solving abilities. Skilled at compiling and organizing documents. Dedicated to work and productivity. Reliable professional with experience in supporting project management, process improvement, and financial analysis. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems, and deliver innovative improvement strategies. Proficient in Microsoft Word and Excel. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. A hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level Administrative Assistant position. Ready to help the team achieve company goals. ACCOMPLISHMENTS

• Promoted as an Assistant Health Staff Analyst by effectively helping with budget analysis estimations and budgetary reports.

• Achieved useful tracking spreadsheets for each grant by creating monitoring tracking tools with accuracy and efficiency.

• Used Microsoft Excel to develop tracking spreadsheets to help track budget expenditures and remaining balances.

SKILLS

• Knowledge of medical terminology

• Ability to perform medical

transcription.

• Ability to do research studies.

• Have administrative experience.

• Have knowledge and experience in

social work: assessment,

interviewing, intervening, and

evaluation.

• File Management

• Administrative Support

• Advanced Microsoft Excel

Knowledge

• Customer Support

• Data Entry

• Customer Service Understanding

• Documentation Abilities

• Payment Processing

• Multi-Line Phone System

WORK HISTORY

ASSISTANT HEALTH STAFF ANALYST 06/2023 to 12/2023

ACDC COVID-19 Team (LA County Public Health) Remote

• Participated in budget planning by reporting budget shortfall, budget reallocation and redirection.

• Prepared and created estimated budget projections needed by finance team to set up encumbrances.

• Prepared and kept budget monitors updated to reflect current spending and remaining balances; to help management be informed of budget conditions and make important decisions for redirection/reallocation and/or request for a budget increase.

• Reviewed and analyzed grant expenditure reports to capture all expenditures into the budget Monitor tracker.

• Answer multi-line phone system, routing calls, and delivering messages to appropriate team and staff.

• Responded sensitively and competently to service customers with diverse cultural backgrounds via provider calls.

• Liaison between finance and multiple vendors to provide status updates for outstanding invoices.

• Managed and maintained budget tracking spreadsheet integrity used to generate financial reports for management review.

• Collected, arranged, and inputted information into tracking spreadsheets.

• Gathered, organized, and inputted information into a digital database.

• Developed and updated tracking spreadsheets for budget monitoring and reporting.

ADMINISTRATIVE AID 05/2022 to 05/2023

ACDC COVID-19 Team (LA County Public Health) Remote

• Prepared and developed Budget monitor spreadsheets and invoice tracker spreadsheets to track encumbrances and remaining balances.

• Maintains all budget monitor integrity by keeping it up to date, organized, and uniform.

• Evaluated, analyzed, and reviewed grant expenditure reports to create and prepare budget monitors for new grants.

• Review, validate, and prepare invoices sent by vendors for processing.

• Attended monthly ACDC team meetings for updates.

• Carries out special projects as assigned by the supervisor.

• Liaison between finance and multiple vendors to provide status updates for outstanding invoices.

• Regularly utilizes Outlook email, Microsoft Teams, Excel spreadsheets, and Microsoft Word.

• Answer multi-line phone system, routing calls, and delivering messages to appropriate team and staff.

• Updated spreadsheets and databases to track, analyze, and report on budget spending and remaining balances.

• Organized and maintained database records to store information for reference, reporting, and analysis.

• Processed invoices sent by vendors accurately and in a timely manner to meet appropriate payment deadlines.

• Assisted coworkers and staff members with special tasks on a daily basis.

• Liaison between finance and multiple vendors to provide status updates for outstanding invoices.

• Facilitated timely delivery of special projects to meet organizational and departmental objectives.

ADMINISTRATIVE AID 01/2021 to 05/2022

Logistic Team (La County Public Health) Remote

• Assist in finding, evaluating, and selecting staff suitable for professional requirements needed by the MEGAPOD directors.

• Compiled and created staffing roster reports, updates, and inputs employee information in MSPHEP system.

• Create and input data in a reconciliation spreadsheet.

• Effectively communicates with team members using Outlook, Excel, and Microsoft Teams to provide administrative support, gather information, analyze problems, and prepare reports, rosters, and correspondence.

• Managed filing system, entered data, and completed other clerical tasks. ADMINISTRATIVE ASSISTANT II 07/2017 to 03/2019

Amang Rodriguez Memorial Medical Center Sumulong Highway, Marikina City Manila, Philippine

• Provided administrative support to Admitting and Information section and Health Information Management department.

• Answered multi-line phone system, routing calls, delivering messages to staff, and department, and greeting visitors.

• Evaluate medical charts for any deficiency that needs to be filled out by the attending physician.

• Received and sorted incoming mail and packages to record, dispatch, or distribute to the correct recipient.

• Managed and maintained filling databases to track and record customer data.

• Managed paper and electronic filing systems by routing various documents, taking messages, and managing incoming and outgoing calls.

• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

• Assist clients in completing admitting forms accurately for smooth and quick admission.

• Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.

• Interacted with various professionals to assist clients with record requests and/or financial assistance.

• Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.

• Supported organizational leaders by managing statistical reports and preparing PowerPoint presentations.

SOCIAL WORKER 06/2016 to 12/2016

Middlemore Hospital (The Memory Team) Auckland, New Zealand

• Offers a specialized, comprehensive assessment for individuals with cognitive impairment and/or dementia in their own homes.

• Performed driving assessments and developed and discussed client's care plans.

• Educated caregivers and/or family, discussed appropriate referrals and provided advice to the client's family.

• Provided care coordination and liaison with other services, a liaison for clients in Medical and Geriatric wards.

• Monitoring client's progress, engaged in research for a conceptual medical framework.

• Updated client documentation for accurate, compliant, and current records.

• Supported clients and families with empathy and compassion during difficult times.

• Advocated for clients to ensure respected rights and wishes.

• Interviewed clients, families, or groups to assess situations, limitations, and issues and implement services to address needs.

• Assisted clients with navigating and accessing social services such as housing and medical care.

• Helped clients develop new coping mechanisms and techniques to drive behavior modification.

• Maintained regular contact with clients by calling and visiting clients' homes.

• Formulated treatment plan strategies with multidisciplinary teams to provide a comprehensive and continuous care plan.

• Conducted home visits to assess the living environment and facilitate access to necessary resources.

• Monitored clients' progress and adapted treatment plans to meet changing needs.

• Helped clients recognize and manage mental health concerns through evidence-based interventions.

• Coordinated external healthcare professionals to uphold high-quality, person-centered care.

• Signposted resources for improved client and family access to mental health services.

• Documented client progress and activities in accordance with agency policies and procedures.

• Collaborated with other professionals to plan and coordinate care for clients.

• Assisted clients in developing and setting realistic goals to promote positive change.

• Developed and maintained strong relationships with community resources for successful referrals.

• Participated in interdisciplinary team meetings to coordinate care for clients.

• Assisted clients in identifying community resources and connecting with appropriate services.

• Administered assessments to identify clients' needs and establish treatment plans.

• Participated in professional development and training opportunities to enhance clinical skills.

• Utilized evidence-based practices to provide effective interventions for clients.

• Monitored clients' progress to adjust treatment plans accordingly.

• Evaluated clients' social, emotional, and psychological needs to create treatment plans.

• Educated clients and families on mental health, wellness, and recovery topics.

• Developed and implemented individualized treatment plans for clients. COMMUNITY SUPPORT WORKER 02/2016 to 11/2016

Lifeplus Inc. Auckland, New Zealand

• Provided assistance and help to individuals with mental and behavioral illness in their daily activities.

• Provided emotional support to affected residents and victims and assisted in developing long-term recovery plans and goals.

• Helped clients navigate the social services system and access needed resources.

• Built partnerships with related organizations to develop support and gain greater attention for important issues.

• Coordinated with different service providers to meet clients' individual needs.

• Tracked service activities and outcomes against outlined plans and goals.

• Created educational materials to convey important information to service recipients.

• Kept case files updated, accurate, and aligned with requirements.

• Supported clients through the development of new life skills, obtaining resources, and transitioning back to society.

PHYSICAL THERAPIST 08/2010 to 12/2013

Associated Medical Services Manila, Philippines

• Restores patient's function, alleviates pain, and prevents disabilities by planning and administering medically prescribed rehabilitative management

• Maintains safe and clean working environment, maintains patient confidence and protects hospital operations, reports changes in client's condition, and ensures client's work station is ergonomically correct.

• Managed high-volume caseload and organized daily schedules of assistants and patients.

• Educated patients and family members regarding diagnosis, injury prevention, and therapeutic treatments.

• Conducted clinical assessment and evaluation to determine patient needs.

• Managed acute and chronic conditions with full understanding regarding complex therapy needs.

• Adapted therapy sessions and exercises according to patient progress and limitations.

• Supported patients' progress and physical health by prescribing and demonstrating at-home exercises.

• Planned individually designed treatment programs to restore, maintain, and improve physical functioning, alleviate pain, and prevent disability.

• Recorded patient prognosis, treatment, and responses into reports and patient charts.

• Evaluated physician referrals and determined appropriate evaluation procedures according to patient needs and medical history.

• Delivered home care therapy to long-term care patients and assisted with ROM and stretching exercises.

• Taught patients how to use braces, crutches, and prosthetic devices to reduce pain.

• Supervised clinical students, certified, and licensed assistants, technicians, and volunteers.

• Trained new physical therapists and physical therapy assistants regarding policies and standards of care.

• Observed and recorded patients' responses to therapies and exercises to report to practitioners and recommend adjustments to treatment plans.

• Developed comprehensive treatment plans and goals to address individual patient needs.

• Created individualized exercise programs to improve patient mobility and function.

• Applied manual techniques and therapeutic exercises to improve range of motion, strength, balance and coordination.

• Assessed patient needs through physical exams and evaluations to develop personalized treatment plans.

• Coordinated patient care with an interdisciplinary team of medical professionals and specialists.

• Monitored patient progress and adjusted treatment plans accordingly.

• Planned and carried out individually designed programs of physical treatment to maintain, improve, or restore physical functioning and alleviate pain.

• Educated families and patients on proper body mechanics and self-care practices to improve long-term outcomes.

• Developed patient-specific home exercise programs, guiding patients on correct implementation to safely achieve goals.

• Utilized evidence-based practices to improve patient outcomes.

• Educated patients on proper body mechanics and injury prevention to avoid the risk of re-injury.

• Evaluated effects of treatment at various stages and adjusted treatments to achieve maximum benefit.

• Administered therapeutic treatments to ease pain and facilitate healing of injuries.

• Extended post-operative rehabilitation to improve surgical outcomes and recovery.

• Implemented specialized physical therapy programs to improve functional mobility and reduce pain for patients with chronic conditions.

• Discussed rehabilitation and reconditioning options to improve patients' function and quality of life.

• Used pain management and relaxation techniques to reduce discomfort and stress.

• Provided physical therapy services in both inpatient and outpatient settings.

• Administered sports injury rehabilitation, facilitating return to pre-injury levels of activity.

EDUCATION Master of Social Work (Professional) 05/2017 University of Auckland, New Zealand

Honors: Second class honors first division

Physical Therapist 04/2005

University of the East Ramon Magsaysay Memorial Medical Center Attainment: Licensed Physical Therapist in February 2006 ACTIVITIES

REFERENCES

• Awarded a full scholarship grant under the New Zealand ASEAN scholars award in 2014

• The Council of Social Work Education (CSWE) had recognized my master's degree of Social Work in New Zealand as an equivalent of a master's degree obtain from schools accredited by the CSWE in August of 2020.

• Ability to speak, read and write in English and Tagalog

• Ben Techagaiciyawanis, Health Staff Analyst (Previous Supervisor)

213-***-****, *****@**.********.***

• Stephanie-Ruiz Perez, Director of Budget and Administration (Previous Supervisor), 213-***-****, 213-***-****, *****-*****@**.********.***

• Andrea Dela Puente, Health Staff Analyst, 818-***-****, *******@**.********.***

• Kelly Ruiz, Health Staff Analyst, 714-***-****, *****@**.********.***

• Gina Cipriani, Health Staff Analyst, 310-***-****, *********@**.********.***

• Stephanie Ikari, Administrative Assistant I, 714-***-****, ******@**.********.***

• Jose Ortega Leyva, Program Auditor, (213) 351-788 work phone, (424) 224- 0131 mobile, ************@**.********.***

• Milagros Robles, Senior Intermediate Typist Clerk, 213-***-****, ********@**.********.***

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