Product Manager West Chester

Harry Cepis

• West Chester, PA ***** • 610-***-**** • ********@*****.***

Professional Summary

Product Manager with professional experience working on multiple applications including HR/Payroll, DaaS reporting, and employee document retention with a proven track record of on time delivery and product and process improvement:

Collaborating with functional leaders and customers to address business needs.

Planning and delivering products that meet and exceed expectations.

Strong product management, analytical, problem solving and organizational skills.

Supporting the product SDLC from inception to completion.

Defining product roadmaps.

Grooming product backlogs.

Capacity to quickly learn applications, technologies, and methodologies.

Ability to manage multiple projects.

Skills

Agile Software Development

Jira

DevOps

Project Management

Scrum Framework

SDLC

Product Roadmaps

Product Vision and Strategy

User Story Creation

Functional Requirements

Business Requirements

Teamwork and Collaboration

Acceptance Testing

Technical Support

SQL Query

SQL Server

MS Office Applications

Customer training

Work History

Product Manager Associate, 05/2022 to 11/2023

Dayforce Inc. – West Chester, PA

Communicated effectively with team members to deliver updates on project milestones and deadlines.

Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.

Prioritized roadmap in order to achieve product goals and metrics.

Liaised with clients to better understand business needs and current market landscape.

Managed product demonstrations and testimonials for performance evaluation.

Increased customer satisfaction, gathering and incorporating extensive user feedback into product improvements..

Woked with legal to ensure that all products were incompliance with all federal and state tax regulations.

Spearheaded a project to move our in-house print operations to a 3rd party vendor, saving over $100,00 per year in costs.

Business Systems Analyst, 05/2015 to 05/2022

Dayforce Inc. West Chester, PA

Identified critical issues within existing systems, providing recommendations for resolution and prevention of future problems.

Worked with legal to ensure that our HR/Payroll product was in compliance with all federal and state tax regulations.

Facilitated communication between technical and non-technical team members, ensuring project alignment across all parties involved.

Helped deploy system enhancements to improve field operations.

Collected, defined and analyzed business requirements.

Collaborated with stakeholders to gather essential requirements, ensuring successful project outcomes.

Provided excellent customer service by addressing user inquiries promptly and professionally, resolving issues efficiently wherever possible.

3rd Level Support Technician, 10/2000 to 05/2015

Dayforce, Inc. – Exton, PA

Conducted regular testing of new software releases, ensuring seamless integration and minimal disruptions for endusers.

Served as a subject matter expert on company software products, providing guidance to both internal teams and external customers.

Expedited issue resolution times with thorough root cause analysis, developing long-term fixes rather than temporary workarounds.

Developed comprehensive documentation for commonly encountered issues, empowering users to self-troubleshoot effectively.

Proactively identified recurring issues, suggesting improvements to the development team for future product updates.

Maximized productivity by utilizing remote access tools to diagnose and resolve problems from any location quickly.

Provided training to customers that helped result in reduced calls for support and greater customer satisfaction.

2nd Level Software Support Technician, 10/1999 to 10/2000

Dayforce, Inc. – Exton, PA

Increased efficiency by creating and maintaining an organized knowledge base of known issues and solutions.

Expedited issue resolution times with thorough root cause analysis, developing long-term fixes rather than temporary workarounds.

Enhanced customer satisfaction by resolving software-related issues promptly and efficiently.

Improved software functionality by providing timely technical support to end users.

Conducted regular testing of new software releases, ensuring seamless integration and minimal disruptions for end users.

Maximized productivity by utilizing remote access tools to diagnose and resolve problems from any location quickly.

Established strong working relationships with clients through consistent follow-ups on resolved issues and proactive assistance where needed.

Software Support Technician, 10/1998 to 10/1999

DecisionOne – Malvern, PA

Assisted customers installing Y2K updates to their ADP payroll software.

Fannie Mae, 05/1987 to 04/1997

Lender Representative – Philadelphia, PA

Conducted onsite reviews of lenders mortgage servicing practices.

Identified and documented any servicing practices that were out of compliance.

Worked closely with the lenders to resolve all issues in a timely manner.

Quality Assurance Analyst, 05/1985 to 05/1987

Fannie Mae – Philadelphia, PA

Analyzed mortgages purchased by Fannie Mae to select loans to be reviewed by underwriters.

Worked with real estate appraisers to assure that the property values were accurately calculated.

Created and ran weekly and monthly reports that tracked team activities.

Loan Closing Specialist, 09/1982 to 05/1985

Provident Savings Association – Philadelphia, PA

Calculated closing costs for all mortgages.

Generated all closing documentation for mortgages.

Education

Bachelor of Arts: Accounting, 05/1983

St. Joseph's University - Philadelphia, PA

Certifications

Agile Certification Scrum Framework Certification

Contact this candidate