Customer Service Public Relations

Andrew Daniel Russell

***************@*****.***

Introduction:

I am a young artist and musician from Charlottesville, now living in Waynesboro, Virginia. I enjoy balancing work, school, and fun as I find where I fit in as a creative person in the community that we share. Apart from art and music, I enjoy going to the gym, cooking, and spending time with my dog.

Summary:

Dedicated and adaptable professional with a strong background in customer service, public relations, and event management. Known for quickly acquiring new skills and effectively communicating with diverse groups. Demonstrated ability to contribute to team success and strategically achieve organizational goals, whether working independently or as part of a team. Passionate about leveraging technology and creativity to drive productivity and customer engagement.

Applicable Experience:

Julia Valler Event Staffing, New York, New York

Dualistic Staff Roles- Bartender, Server, Doorman 06/2015- 10/2015 (Moved to LA)

Argyle Events, Los Angeles, California

Dualistic Staff Roles- Bartender, Server, Doorman 10/2015- 04/2016 (Moved to VA)

Bartended for celebrities at Fashion Week (JVES) Hallmark(AE), Nickelodeon(AE).

Dealt with meticulous luxury clientele in high-end events, showrooms, and weddings.

PRN Brewery, Crozet, VA

Key (Manager Pay + Tips) 04/2019 – 09/2020 (New GM req. staff wear masks outdoors in hot weather)

Delivered exceptional experiences to a diverse clientele, consistently receiving positive feedback for service quality.

Assisted in the seamless execution of large events, ensuring all customer needs were met in a fast-paced environment.

Liaison between brewery staff, food operations, musical operations, special guests and more.

Vivace Italian Restaurant, Charlottesville, VA

Waitstaff 09/2021 – 08/2023 (Unresolved black mold issues indoors in ventilation system)

Delivered exceptional dining experiences to a diverse clientele, consistently receiving positive feedback for service quality.

Assisted in the seamless execution of large events, ensuring all customer needs were met in a fast-paced environment.

Managed responsibilities during school tenure, balancing work and academic commitments effectively.

My Mobility Path & The Accessible Virginia Campaign

Public Relations & Social Media Manager 02/2024 – 05/2024 (Business ran out of donations/funding)

Designed and executed targeted social media campaigns that significantly increased engagement.

Developed promotional materials using graphic design tools, improving brand visibility and client outreach.

Enhanced productivity by integrating AI-driven tools into daily tasks, meeting budget requirements while maintaining high-quality output.

Fostered relationships with local businesses and chambers of commerce, contributing to long-term business partnerships.

REFERENCES: ANGELA HAWES 917-***-**** & PASTOR SARAH WASTELLA 703-***-****

Curious to know more? Call or text me at 434-***-****

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