Customer Service Accounts Receivable

Fadia Mansour

567-***-**** *****.******@*****.***.

SUMMARY

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

SKILLS

Staff Development

Operations Management

Organizational Leadership

Profitability Improvement

Customer Service Management

Recruitment

Decision-Making

Supervision and Training

Hiring and Onboarding

Payroll Administration and Timekeeping

Problem solving

EXPERIENCE

Executive Director of Operations ( Contract), Pharoan Logistics, Beirut (offshore), August 2021-October 2022

Beirut, Beirut

Prepared staff work schedules and assigned team members to specific duties

Implemented campaigns and promotions to help with developing goods and services

Reviewed financial statements and sales or activity reports to measure productivity or goal achievement

Collaborated closely with executive team members on decision making regarding business strategy and direction

Revamped internal procedures into clearly defined structure, resulting in higher quality services and cost reductions

Coordinated and directed activities of businesses or departments concerning production, pricing and sales

Provided leadership for cross-functional teams to manage projects from conception through implementation.

Office Manager, Sleep Medicine Institute Of Toledo Clinic, August 2020-April 2021

Toledo, OH

Interviewed prospective employees and provided input to HR on hiring decisions.

Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.

Managed office inventory and placed new supply orders.

Managed office budget to handle inventory, postage and vendor services.

Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.

Coordinated meetings, conferences, travel arrangements and department activities.

Coded and entered daily invoices with in-house accounting software.

Administered payroll and maintained proper documentation of employee personnel.

Ensured compliance with applicable laws regarding employment practices.

Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.

Recruited and trained new employees to meet job requirements.

Processed payroll accurately ensuring all employees were paid on time.

Provided excellent service and attention to customers when face-to-face or through phone conversations.

Medical Assistant, Promedica Health System (Neurology), January 2017-August 2018

Toledo, OH

Prepared treatment rooms for patient examinations.

Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.

Administered injections, medications and treatments as directed by the physician.

Participated in team meetings to improve workflows and contribute to improving patient population outcomes.

Collected, labeled and stored laboratory specimens properly prior to testing.

Verified appointment times with patients, preparing charts, pre-admission and consent forms.

Medical Assistant, Promedica Health System (Family Physicians), June 2015-October 2016

Toledo, OH

Prepared treatment rooms for patient examinations.

Responded to patient callbacks and phone-in prescription refill requests.

Answered phones, scheduled appointments, greeted patients and ordered supplies.

Collected samples from patients for laboratory testing purposes.

Contacted medical facilities to schedule patients for admission.

Collaborated with local pharmacies to resolve and clarify issues with patient medication.

Medical Assistant, Promedica Healthcare System (HIM department), June 2012-May 2015

Toledo, OH

Incorporated outside records into charts and EHR.

Handled general office duties to support administrative staff during peak hours.

Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.

Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.

Secured patient information and maintained patient confidence by completing and safeguarding medical records.

Leveraged Epic skills to input and compile data gathered from various sources.

EDUCATION AND TRAINING

MBA

Organizational Leadership, Lourdes University, Sylvania OH December 2018

Bachelor of Science

Healthcare Administration, Mercy College of Ohio, Toledo OH May 2015

Associate of Applied Science

Medical Assisting, Davis College, Toledo OH May 2012

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