Customer Service Representative
Resume:
Bria Jackson
***************@*****.***
Objective
Experienced in developing solutions for common and complex situations. Team player and individual contributor capable of exceeding established goals. Proven skills partnering and building relationships with all levels of management.
Professional Experience
February 2022-August 2023 ThermoFisher Scientific Richmond,VA
Sample Coordinator
● Performs a variety of sample and standard tasks (receipt, check-in, login, labeling, launching, inventory, transport, check-out, etc. May participate in physical return and disposal of materials in support of the laboratory.
●Communicates status of samples / standards to appropriate laboratory staff.
●Guides and advises laboratory staff in sample / standard procedures.
●Completes investigation and deviation forms as necessary, and determines appropriate CAPAs.
●Reviews and provides feedback on laboratory requests, ensuring compliance with applicable SOPs.
●Trains on SOPs, regulatory guidelines, and storage requirements. Responds to environmental unit alarms and participates in on-call responsibilities.
●Performs work assignments accurately and in a timely and safe manner.
June 2021-Jan 2022 PNC Bank Richmond, VA
Customer Service and Support Representative
●Received daily inbound calls regarding account inquiries.
●Responsible for maintaining call center metrics i.e. abandonment rate and schedule adherence.
●Resolves customer service inquiries and issues buy filing disputes or logging complaints.
April 2021 to June 2021 Teleperformance Richmond, VA
Customer Service Representative
●Received inbound calls from AT&T customers.
●Responsible for the up sell of products.
●Re-assure customers that want to cancel service.
January 2021 to March 2021 Browngreer Richmond, VA
Communications Specialists
●Answer inquiries regarding paycheck protection program via phone and email.
●Ensure all documents such as pay stubs and tax returns are submitted.
●Inform inquiring customers of processing times for the loan.
November 2020 to January 2021 Plow and Hearth Midlothian, VA
Customer Service/Sales
●Takes online orders for items via catalog as well as websites.
●Apply promos, refunds and other specials to orders.
●Register new customers for an account, so they can receive several catalogs and member promotions, etc.
August 2020 to October 2020 Trimedx Richmond, VA
Mobile Medical Equipment
●Properly clean, test for functionality, deliver and retrieve medical equipment.
●Collect medical equipment and transport to and from designated areas.
●Verify the quantities of medical equipment for inventory to be delivered.
November 2019 to March 2020 VCU Health Richmond, VA
Schegistrar
●Responsible for scheduling and registering patients at VCU Clinics.
●Verify pre-authorization and referrals are on file.
●Accurately input demographics such as name and date of birth on medical records.
November 2018 to March 2019 Capital One Glen Allen, VA
Sr. Customer Service Representative
●Responsible for answering calls and emails regarding credit card accounts.
●Offering credit card specials and promotions to customers.
●Explained credit card features such as interest, spend limit and cash back.
September 2017 to October 2018 Four Points by Sheraton Henrico, Virginia
Front Desk Agent
●Answer the phone at the front desk to respond to current and prospective guests' needs
●Book reservations for individuals, families and groups as required
●Greet walk-in guests and guests with reservations when they arrive at the front desk.
October 2016 to July 2017 Virginia Department of Taxation Richmond, VA
Customer Service Representative
●Answer inbound calls regarding tax refund or tax due.
●Explain to taxpayers’ line by line the information on tax returns.
●Advise customer on how to manage money and or tax debt.
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