Customer Service Call Center

Lander Davis Jr.

**** ****** ** • Greenville, SC 29615

864-***-**** • **************@*****.***

SUMMARY OF SKILLS

Skilled in call center operations

Strong customer service skills

Strong problem solving aptitude

Effective problem solver

Exceptional interpersonal communication

Shipping and receiving professional

Excellent time management skills

Forklift operator experience

Quality Inspection experience

COMPUTER SKILLS

Word

Publisher

Excel

PowerPoint

Building and Repairing computers

EXPERIENCE

Verizon Wireless, Greenville, SC

Customer Service Representative, March 2022 – September 2023

Made sure the client or customer had the best experience possible by listening to the customer and their perspective

Kept track with metrics and quality of calls by making sure the customer is fully satisfied and issue was resolved

Activated Cellular Devices, Tablets, Mobile Hotspots etc, if there was a failed activation

Made modifications to the customers account if need be or requested by customer

Transferred calls to the right department according to issue of a customer

Cooperated with in store agents to solve problems with a customers devices

Spectrum, Simpsonville, SC

Inside Sales Representative, May 2019-December 2019

Created a positive customer experience to help generate sales

Answered customer inquiries and effectively promote Spectrum’s wide variety of products and services to customers all over the country

Transitioned seamlessly between engaging customers in conversation and operating billing and requisition programs

Met and exceed monthly sales quota

Alorica/Samsung, Simpsonville, SC

Technical Support Agent (Cellular Department), April 2017-May 2018

Effectively managed a high-volume of inbound customer calls

Addressed and resolved customer product complaints empathetically and professionally

Gathered and verified all required customer information for tracking purposes.

Processed customer payments

Accurately documented, researched and resolved customer service issues.

Resolved service, pricing and technical problems for customers by asking clear and specific questions

Acted professionally and patiently when addressing negative customer feedback

Met or exceeded service and quality standards every review period.

Syncreon, Greer, SC

Quality Inspector, June 2015 - July 2015

Approved incoming materials by confirming specifications, conducting visual and measurement rest.

Discarded and rejected products, materials and equipment that did not meet specifications.

Reported defects and coordinated issue resolution with development team and functional leads

Fed-Ex, Mauldin, SC

Package Handler, January 2014 – March 2015

Loaded and unloaded packages to and from trailer quickly and efficiently.

Cleaned the warehouse, prepared for delivery, organize packages by scanning them in and sorting them out.

Moved products and materials by hand or with basic material handling equipment.

Safely handled fragile, dangerous, and/or hazardous products.

Lander Davis Jr.

913 Trillium St. • Duncan, SC 29334

864-***-**** • **************@*****.***

EXPERIENCE continue

Milliken, Mauldin, SC

Quality Inspector, June 2014 – November 2014

Inspected, tested and measured materials, products and installations to specifications.

Recommended corrective actions to minimize rate of product defects.

Five Guys Burgers & Fries, 2014

Crew Member, Greenville, SC

Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.

Demonstrated integrity and honesty while interacting with guests, team members and managers.

Consistently provided friendly guest service and heartfelt hospitality

Target, Greenville, SC

Flow Team Member, August 2012-June 2014

Shipping and Receiving/Unloading trucks/Stocking

Maintained safe and clean work environment by keeping shelves, pallet area, and workstations neat.

Assisted in unloading the freight truck by stacking the boxes on pallets according to their label.

Stocked shelves by schematics and back stock the unneeded freight merchandise.

Used PDA to locate items around the store and confirm items are in stock.

Walmart, Spartanburg, SC

Unloader, June 2010 – January 2012

Picked up incoming stock and delivered materials to designated locations

Moved freight, stock and other materials to and from storage and production areas and loading docks

Sorted cargo before loading and unloading

Stacked and transported all overstock to storage areas.

EDUCATION

Greenville Technical College, Greenville, SC

Completed 30 credit hours towards Associates Degree in Computer Technology

Greenville Senior High School, Greenville, SC

Diploma

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