Administrative Assistant Customer Service
Resume:
Beverly A. Jackson
** ******* ******, *** *, Cockeysville, MD 21030
*****************@*****.***
Objective
As an administrative professional, my primary objective is to support the functioning of daily business operations that will enable me to use my strong organizational skills, award-winning customer service skills, as well as my educational background and managerial skills to improve customer satisfaction.
Experience
Johnson, Mirmiran, and Thompson (JMT)
Administrative Assistant (June 2020 – Present)
Provided administrative support for managers and senior associates, to ensure efficient operation of the office. Answering office phones and forwarding calls accordingly. Receiving mail, UPS and FedEx packages and distributing them to appropriate parties. Processed incoming and outgoing mail and UPS packages. Created new name badges and name plates for all associates. Greeted all staff and visitors. Stocked all kitchens and maintained the cleanliness of conference rooms, as well as ordering office supplies. Organized and prioritized time management. Supported managers and employees through a variety of tasks related to organization and communication such as expense reports and monthly service awards. Was responsible for confidential and time sensitive materials handling. Effectively communicated via phone and email to ensure that all administrative assistant duties are completed accurately and delivered with high quality and in a timely manner. Relied on experience and judgment to plan and accomplish goals with a wide degree of creativity that was expected.
FX Physical Therapy, Baltimore, MD
Office Coordinator (FX Physical Therapy) (May 2018 - June 2020)
Created exceptional customer service experience for every client and assured that Felice Physical Therapy was represented at its finest. Required to ensure consistency for the patient’s experience. Worked with the Physical Therapists and Clinic Assistants and managed the day-to-day activities and needs of our patients. Worked closely with the patients, Physical Therapists and Clinic Assistants and ensured communication, consistency, teamwork and ultimately exceeded our patient’s expectations. Demonstrated professionalism with patients & employee interactions, appeared as a Felice Physical Therapy professional as well as always maintained a positive attitude. Scheduled, performed Insurance verification and authorization for treatment. Skilled in Customer Service, Leadership and Time management.
Ricoh America Corporation Baltimore, MD
Receptionist/Senior Switchboard Operator (Laureate Education) (Apr 2014 – May 2018)
Administered outgoing, incoming, and interoffice calls. Operated private branch exchange (PBX) switchboard to facilitate connections. Record and relay messages. Handled emergency calls. Researched and advised on rates. Provide customer assistance in making telephone calls, distinguishing area codes and telephone numbers, and other information. Interrupted busy phone lines during times of emergency. Monitored the automated system in which callers place collect calls. Perform receptionist functions as needed. Handled all directory assistance queries. All parking validated. Maintained all inquiries regarding reservations for The Baltimore Aquarium and The Baltimore Zoo. Assisted Executives and Assistants were needed.
Ricoh America Corporation Baltimore, MD
On-Site Service Specialist MS OPS (Venable LLC) (Nov 2012 - Apr 2014)
Managed high volume copy machines. Performed binding and finished work in a timely, professional manner. Ensured copiers were working properly and performed daily Key Ops on all equipment. Monitored quality of work daily and cleared all paper jams. Executed all mail runs, sorting, and fax transmittals. Distributed daily tasks and office supplies. Administered USPS, FedEx and UPS processing, and calculated charges. Responsible for the fulfillment of all courier requests and maintenance of billing logs for each request. Delegated customer requests and follow ups.
Education
Tidewater Technical Institute AAS in Business with a concentration in Computer Administration
October 2005, Virginia Beach, VA
Liberty University BS in Interdisciplinary Studies with concentrations in Religion, Business and Computational Sciences
May 2020, Lynchburg, VA
Liberty University MA in Interdisciplinary Studies with a concentration in Executive Leader and Conflict Resolutions; Life Coaching
July 2024, Lynchburg, VA
References available upon request
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