Front Office Customer Service
Resume:
CONTACT
From Feb **** -
To September
From May 2018 -
To Nov 2021
DHARMA HANNAH GATHONI
Al Hilal, Doha Qatar
************@*****.***
A Graduate in Front Office and Secretarial, versatile and dedicated professional receptionist with highly regarded people skills and organizational abilities. Enthusiastic in gaining hands-on experience and excelling in a dynamic environment, aiming to create welcoming and efficient interactions for all clients. Manages and plans work schedules with efficiency and fluidity. Communicates respectfully and clearly with staff and clientele and handles multiple tasks in a fast-paced working environments very competently, and Customer satisfaction.
Receptionist
Landmark Mall (Doha)
Greeted customers at the front window in a pleasant welcoming and professional manner.
Performed administrative tasks typed, filed, and entered data, and helped in inventory management.
Answered any customer questions about service performed or products purchased, or refers them to someone who can. Scanned, bagged, packaged and wrapped the items in a good accurate and efficient way.
Accepted performed the service of payments in cash and card transactions efficiently and accurately.
Handled customer complaints with integrity and poise and, when necessary, referred dissatisfied customers to the appropriate individuals for resolution.
Kept the work area neat and clean and performed other related duties as assigned.
Managed the front office even in the absence of the supervisor, also helped in recruitment of other new staff.
Educated customers on promotions and special offers we had, that helped in securing enrollments in customer loyalty programs. Customer Service
Golden Ocean Hotel (Doha)
Professionally responded to customer complaints and made an effort to successfully resolve their complaints by established and establishing guidelines.
Provided services and remedies that helped in improving client satisfaction.
Recognized the customer’s circumstance and offerd the best remedy to ensure that all have a positive experience of the hotel. Handled the guest inquiries and enquiries and requests in a professional and courteous manner.
Handled guest check-ins and check-outs and being accountable in accurately recorded customer transactions in the system. Collaborated and worked in conjunction with my colleagues, OBJECTIVE
EXPERIENCE
From February
2016 - To March
2018
From February
2013 - To
December 2015
From 2002 to Dec
2006
From Feb 2007 to
Dec 2009
supervisors, and other departments as necessary.
Supported in other front-of-house staff and performed additional duties as needed, and demonstrated a team player mentality and commitmented to exceptional service.
Receptionist/Cashier
Al Salama Pharmacy(Abudhabi UAE)
Greeted customers and answered enquiries that regarded to prescription orders and over-the-counter medications. Processed cash and credit card payments accurately and efficiently, as I provided customers with receipts and change.
Maintained cash register and balance cash drawer at the end of every shift.
Collaborated with the pharmacy staff to ensure accurate medication is dispensed.
Assisted with inventory management and stock monitoring. Provided an excellent customer service in handling customer complaints and concerns.
Handled phone inquiries and also transferred calls to the appropriate department.
Maintained a clean and organized cashier working area. Followed pharmacy policies and procedures that regarded cash handling.
Receptionist
Trade Manpower Recruiting Agency (Lebanon, Beirut) Professionally greeted visitors as they arrived at the office, and made the customers feel welcomed with a positive attitude. Received and distributed documents from and to couriers, and i ensured they are correctly delivered.
Received and screenned phone calls courteously and articulately. Scheduled appointments and meetings, and organised the conference rooms, and I also guided the guests to the waiting room. Handled in-coming and out-going calls and mails, also made sure the reception area is presentable and tidy.
Monitored and maintained inventory supplies in the office, and also monitored the visitor assets as security awareness. Assisted Facility Manager with communication and coordination with vendors in regards to the office and other duties as assigned. Transmitted the messages which were recorded overnight to the appropriate employee by email or voicemail as soon as possible. Dealt with emergencies timely and effectively and streamlined the office operations.
Operated the standard office equipment that is the fax machine, a copy machine, and a computer, typed, scanned and copied documents.
EGERTON UNIVERSITY
Secretarial and Front office
BACHELOR'S DEGREE (Pass)
GRAFFINS CAMPUS
Administration
Diploma
EDUCATION
From 2010 March
to Jan 2011
KCA University
Computer Training
Dinstinction
Attention to details . Interpersonal Skills. Multitasking. Time management Skills. Communication Skills- demonstrated .communication skills by warmly greeting customers, answered questions and also I provided product recommendation. Problem Solving. Customer Satisfaction - provided customer service to over 100 customers per day. Proficient in Computer Applications.
Handled successfully 100+ phone calls daily with no complaints during the last 2 years. Increased customer satisfaction rate within three months of employment at Landmark Mall. Maintained a customer satisfaction rate of 95% for the entire duration of employment.
English, Arabic
Marital Status : Single
Religion : Christian
Passport : Qatar ID- 282********
Gender : Female
Countries Experience : Lebanon, Dubai(UAE), Qatar
SKILLS
ACHIEVEMENTS & AWARDS
LANGUAGES
PERSONAL DETAILS
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