Customer Service Administrative Assistant

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KELIE KAGELER

Frisco, TX *****

214-***-**** - ************@*****.***

PROFESSIONAL SUMMARY

I am an organized and dedicated Administrative Assistant with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Resourceful and experienced worker offering expertise in customer service, travel coordination, and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy. I genuinely enjoy helping others and I am seeking a work environment to begin my next professional chapter.

ACCOMPLISHMENTS

Identified a process improvement project and created an online catalog for nursing staff to utilize when ordering supplies to ensure the correct item is being ordered, saving time, and money and improving employee satisfaction. Created, organized, and maintained the Celebration Committee for the department SKILLS

• I have 10+ years of experience in

administrative support, with at least

3 years of experience in executive

support, preferably in a corporate

office. My experience includes

supporting C-suite executives such

as the CEO, CFO, COO, and CIO.

• Great Team player, yet motivated

self-starter

• Passionate about helping others and

process improvement

• Maintained monthly metrics

Communication board for

departments

• Answering calls and routing to the

appropriate party

• Strong skills in planning, coordinating,

and executing all types of events

• Excellent Communication skills with

Executive leadership

• Great problem-solving skills,

extremely resourceful

• Experience in Epic / CareConnect

• I am a dedicated administrative

professional with successful

experience in a fast-paced office

environment.

• Strong calendar management skills

2

• Extremely Organized

• Strong auditing skills while

monitoring technicians' metrics, and

reporting monthly

• Organized and detailed travel

coordination

• Great pride in developing and

maintaining great professional

relationships.

• Experience in Records Management

Systems according to The Joint

Commission standards

• Experience in tracking and trending

metrics in Excel Spreadsheets

• Mail Management

• Data Entry Documentation

• Prioritizing Patient's and family’s

needs

• Dependable, Responsible and

punctual

• Always trying to improve the

performance improvement process

• Microsoft Office

• Detailed Meeting Minutes

• Excellent reviewing RL’s and

informing leadership of urgent needs

• Strong confidential skills

• Offering staff support while creating

strong professional relationships and a

positive work environment.

WORK HISTORY

01/2015 to 10/2023 Administrative Assistant

Texas Health Resources

• Coordinated and scheduled meetings, conference calls and coordinated education opportunities

• Received and sorted incoming mail and packages to record, dispatch, or distribute to the correct recipient.

• Restocked supplies and placed orders to maintain adequate stock levels.

• Processed and paid various vendors' invoices.

• Submitted all employee reimbursements

• Submitted all work orders for needed repairs or IT needs

• Organized and maintained department employees' time off to ensure full coverage

• Developed and updated spreadsheets and databases to track, trend, and report on performance and sales data

• Managed filing system entered data and completed other clerical tasks.

• Facilitated timely delivery of special projects to meet organizational and departmental objectives.

• Tracked and trended monthly audits for 100% compliance

• Hosted The Joint Commission and the State of Texas when they responded/investigated a patient complaint.

• Drafted acknowledgment letters according to CMS guidelines 3

• Created and drafted meeting agendas and meeting minutes for multiple committees

• Review and report any immediate needs of the hospital.

• Visit patients with excessive wait times to increase patient satisfaction!

• Coordinate team-building luncheons/events to increase employee satisfaction. 01/2008 to 10/2015 Executive Assistant

University Medical Center

• Created purchase orders to maintain adequate stock levels to maintain workflow.

• Received and paid invoices for multiple departments.

• Received and sorted incoming mail and packages to record, dispatch, or distribute to the correct recipient.

• Answered phone system, routing calls, delivering messages to

• Attended and drafted meeting minutes.

• Coordinated and scheduled meetings and conference calls to optimize the scheduling of senior staff.

• Assisted development and implementation of urgent education according to CMS guidelines.

• Greeted and directed visitors/patients to the correct location of the hospital. Skilled at working independently and collaboratively in a team environment.

• Self-motivated, with a strong sense of personal responsibility.

• Proven ability to learn quickly and adapt to new situations.

• Worked effectively in fast-paced environments.

• Managed time efficiently to complete all tasks within deadlines.

• Excellent communication skills, both verbal and written.

• Proved successful working within tight deadlines and a fast-paced environment.

• Strengthened communication skills through regular interactions with others.

• Participated in team projects, demonstrating an ability to work collaboratively and effectively.

• Cultivated interpersonal skills by building positive relationships with others.

• Developed and maintained courteous and effective working relationships EDUCATION

08/1998

01/1998-08/2000

High School Diploma

Friendship High School - Wolfforth, TX

Lubbock Christian University

References on Request

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