Call Center Service Representative
Resume:
Tracey Williams
Rocky Mount, NC *****
*******************@*****.***
Personable Answering Serie Operator with 7 years of experience in a call center setting. Natural ability to take message and respond to questions in a friendly manner. Committed to resolving issues to ensure customer satisfaction.
Work Experience
Call Center Customer Service Representative
Ansafone Call Center-Florida City, FL
November 2023 to July 2024
This was a temporary position my job ended July 31 2024 Sales Representative
Amazon Fulfillment Center RDU5-Durham, NC
January 2012 to November 2023
. Conducted thorough research in advance
Of appointments call center. informed management of special sales and Service issues.
Not Present Customer Service Representative
Fingerhut Direct Marketing-New York, NY
December 2007 to July 2011
. Assisted in fulfillment of customer orders placed In person. Via email online, and over phone.
Not Present Customer Service Representative
Walmart Supercenter-Rocky Mount, NC
August 2002 to September 2007
. Processed merchandise returns and exchanges.
Answers Phone Calls
Not present Cashmere valley bank-maple street-Wenatchee, WA June 1997 to December 2001
. Fielded incoming calls. Answering questions,and
Transferred calls internally.
Education
High School Diploma
Southwest High School - Macon, GA
Bachelor's degree
Associate's degree
Master's degree
Skills
• . Operating telephones .telephones skills
• Telemarketing
• Outbound Sales
• Insurance Sales
• Sales Management
• Sales
• Cold Calling
• Negotiation
• Inside Sales
• Accounts payable
• Medicare
• Upselling
• Salesforce
• Outside Sales
• CRM Software
• Business Development
• Direct Sales
• Forecasting
• Customer Relationship Management
• Analysis skills
• Bilingual
• Yardi
• Property management
• Social media marketing
• Typing
• Continuous improvement
• Data collection
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