Referral Specialist Office Assistant
Resume:
Tracy Lynn Cates
Administrative Office Assistant and Referral Specialist
New Market, TN 37820
**************@*****.***
Skilled Referral Specialist with 2 years of experience in medical office settings, utilizing Epic EHR and EMR systems. Proficient in medical scheduling, insurance verification, and administrative tasks. Possesses a Certificate in Administrative Office Technology-Accounting Assistant. Authorized to work in the US for any employer
Work Experience
Information and Referral Specialist
Appalachian Mountain Project Access-East Tennessee-Johnson City, TN February 2023 to Present
I review and carefully evaluate referrals from medical offices, and then I conduct detailed interviews with patients in order to assess whether they meet the qualifications for our program. Independent Contractor
KIC Investments INC-Jefferson City, TN
May 2014 to June 2022
I was responsible for cleaning the facility at a local bank and electric company. I also did residential cleaning.
Service Department Representative
Appalachian Electric Cooperative Inc-New Market, TN December 2018 to October 2021
I was the first point of contact for our members, setting up accounts for new residential and commercial electric services. I also wrote electrical permits for the State of Tennessee. Education
Online course in Healthcare Administration
Nashville State Community College - Nashville, TN
January 2024 to May 2024
Online course in Social Work
East Tennessee State University - Johnson City, TN September 2022 to May 2023
Certificate in Administrative Office Technology-Accounting Assistant TCAT - Morristown, TN
May 2017 to May 2018
Skills
• QuickBooks
• Medical Scheduling
• Microsoft Outlook
• Accounting
• Clerical Experience
• Insurance Verification
• Medical Records
• Medical Office Experience
• Epic
• Medical Receptionist
• Microsoft Office (8 years)
• EMR Systems
Assessments
Customer service — Proficient
August 2024
Identifying and resolving common customer issues
Full results: Proficient
Administrative assistant/receptionist — Proficient July 2024
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Work style: Reliability — Proficient
August 2024
Tendency to be reliable, dependable, and accountable at work Full results: Proficient
Medical receptionist skills — Proficient
July 2024
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Customer focus & orientation — Proficient
July 2024
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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