Customer Service Distribution Specialist

Arthadius Dudley

Career Target: Leadership

Summary:

Solution-focused distribution specialist with experience in inventory, shipping/ receiving, customer service, training, demonstrating the ability to lead, improve performance, and implement complete customer solutions. Recognized for ability to work diligently through problems and provide on-the-spot assistance. Experience as a key contributor and in various leadership roles.

Business Experience: Owner of Keep It Pure LLC

2021-Current

Millstone Medical Outsourcing

10/14 - 2021

Distribution Lead Olive Branch, MS

Leadership & Training

● Lead production meeting before start time of shifts

● Monitor everyday working of department operating processes and increase efficiency of workers for various growth oriented programs.

● Prepare project updates within the required timeframe and delegate individual tasks to all employees.

● Maintain and provide efficient backup to the supply department and ensure achievement of all internal and external needs.

Assisting in executing and planning of the budget in the department

● Direct and oversee the daily activities related Millstone’s distribution center

● Work closely with Managers to carry out Millstone’s procedures and goals

● Ability to interface with all levels of management to facilitate implementation of process improvement

● Responsible for planning, coordinating and executing, in a timely manner, the daily activities of the warehouse

● Develop individual training for new hires & employees compliance with departments and company outcome

● Provide direction and leadership to full-time/temporary employees performing and assisting material handling job functions such as receiving, shipping, expediting orders, packing, and inventory

● Facilitate learning through a variety of delivery methods including classroom instruction and on-the-job training

Inventory

● Oversee the receiving of materials/inventory from vendors using purchase orders, invoices, and receipts.

● Monitor the entering of inventory transactions into ERP database to accurately record the movement of material within sub-inventories.

● Assist maintaining effective internal control over the product flow and account of inventory through receiving, shipping and other inventory areas

● Perform inventory adjustments to facilitate cycle counts.

● Assisted and performed daily cycle counts, audits, and quarterly scrap pulls.

● Assist Decontamination, loaner kits, and mechanical inspection in rework processes. Shipping & Receiving + Warehouse & Storage

● Completing warehouse activities pertaining to a specific area in order to meet or exceed Millstone’s objectives.

● Documenting/logging activities related to the receipt of all incoming materials from outside vendors into the company’s inventory locations.

● Assist in developing automation for typical shipping/receiving functions to improve operating efficiencies.

● Ensuring the shipping of medical devices to overseas customers from prepared export paperwork such as commercial invoice and FedEx air waybill for export transaction.

● Assisting with transaction history investigations pertaining to shipping transaction accuracy discrepancies

● Utilize FEDEX Café system, UPS, and other commercial shippers and their online systems.

● Load and unload various sized trucks and trailers manually and with forklifts.

● Schedules heavy weights and LTL pickups for daily shipping.

● Receive, store, adjust, and stack materials for storage, movement, inventory verification or shipment Faurecia Automotive Seating

01/2008 - 01/2012

Gap Leader/ Team Leader Cleveland, MS

Duties

● Trained, coached, and managed team members on the production line for car seats.

● Communicated all information to workers regarding needed changes or supervisor’s requests

● Ensured that all transactions that affect the production lines are adequate

● Performed investigations to determine change requirements to equipment for new models

● Confirmed equipment is designed and built to Assembly standards

● Confirmed equipment meets required safety and quality standards - Torque, level, position, etc.

● Developed and implemented vendor trial plans for equipment

● Lead equipment Kanban process

● Maintained equipment punch list

● Conducted production trials to determine equipment capability

● Adjusted equipment to meet part builds requirements

● Made changes to PLC/Robot programs, GUI systems, hardware changes, pneumatic systems, hydraulic systems and electrical systems

● Updated weekly schedules based upon actual performance

● Submitted reports on all trials/results

Zimmer Biomet

11-31-2021- 07-2024

Quality Tech

Skilled Areas:

Staff Training • Leadership • Line Clearance • GMP • Shipping/ Receiving • Inventory • Kit Replenishment • Technical Summary:

Microsoft Office 2013, ERP, FedEx Café System

Education:

West Bolivar High School, HS Diploma, Rosedale, Mississippi AA, Office Systems Technology

Joe Barnes Career & Technical Center, Certificate of Welding

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