Customer Experience Support Specialist

TYKARA CHILES

Wichita, KS ***** · 316-***-****

***************@******.***

Highly motivated to provide a positive customer experience through efficiency and attention to detail. Working to expand my knowledge and further develop my professional career.

EXPERIENCE

APRIL, 2019 – PRESENT

MEMBER SUPPORT PROCESSOR, MERITRUST CREDIT UNION

●Thrived in a high-volume environment as a top performer, working an average of 50 tickets per shift, exceeding a daily goal of 30.

●Followed precise procedures and processes to remain in compliance with company and federal policy.

●Reviewed and processed electronic paper check items, as well as digitally encoding the information therein.

●Maintained a high level of attention to detail to ensure accuracy.

●Identified and reported fraudulent behavior through established processes

●Documented all phone calls and interactions in a ticketing system using detailed notes.

APRIL, 2012 – JUNE, 2021

BEHAVIOR SUPPORT SPECIALIST, STARKEY INC.

●Worked to nurture development and promote independence in individuals struggling with intellectual disabilities

●Reviewed and ensured proper implementation of behavioral support plans in accordance with state and federal regulations.

●Reviewed state-regulated functional assessments to establish progress and adherence to the behavioral support plans.

●Attended ongoing training to maintain skillset and remain compliant with company and federal policy.

●Consistently utilized data analytics to review results and modify existing plans, as needed.

●Utilized empathy daily to assist individuals in finding the path best suited for them, as well as to advocate for proper treatment, training, and protection of rights

February, 2009 – March, 2013

SHIFT LEADER, SUBWAY

●Supervised the daily operations of the store to ensure food safety, product preparation, cleanliness, and inventory control standards were maintained.

●Responsible for scheduling and staffing.

●Provided an exceptional and consistent level of service to our customers and handled any customer escalations during that shift.

●Provided training and mentoring to new hires.

●Completed established clerical processes daily to ensure proper documentation and accuracy were achieved.

EDUCATION

MAY 2010

HIGH SCHOOL DIPLOMA, WICHITA SOUTHEAST HIGH SCHOOL

3.96 GPA

AUGUST 2021 – PRESENT

BACHELOR’S DEGREE (IN PROGRESS), FRIENDS UNIVERSITY

MAINTAINING A 3.89 GPA

MAJORING IN PSYCHOLOGY

EXPECTED GRADUATION DATE:

SKILLS

●Adherence to high customer service standards

●Highly developed communication skills

●High degree of patience and empathy working with those who need it

●Experiencing maintaining compliance between government regulations and company policy

●Proficient in Microsoft products

●Easily adapt to high-pressure/high-volume environments

●Leadership experience

●Hiring and scheduling experience

ACCOMPLISHMENTS

●Consistently exceeded daily performance expectations by maintaining a daily average of 50 tickets, with 30 being the target.

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