Customer Service Help Desk

DESTINY HATCHETT

Atlanta, GA ***** 404-***-**** ****************@*****.***

Detail-EXECUTIVE oriented SUMMARY_professional with __extensive customer service experience and proven problem- solving skills, poised to apply technical knowledge and service expertise in a help desk support or IT intern role. Skilled in providing support to maintain efficient operations and enhance user satisfaction. Currently completing a Google Cybersecurity Certificate and pursuing CompTIA A+ certification to further build technical proficiency. CORE COMPETENCIES

• Technical Support & Troubleshooting: Proficient in diagnosing and resolving software, hardware, and network issues.

• Customer Service & Communication: Strong verbal and written communication skills for technical and non-technical clients.

• Operating Systems: Experienced with Windows, MacOS, and Linux environments.

• POS Systems: Skilled with Aloha POS and Clover POS.

• Team Collaboration & Leadership: Proven ability to collaborate across teams and lead shifts to optimize operations.

• Problem-Solving & Critical Thinking: Demonstrated capacity to analyze issues and implement solutions.

• Time Management & Multitasking: Effective in prioritizing tasks in fast-paced environments to ensure service efficiency.

CAREER SUMMARY Shift Lead, Drybar, Atlanta, 2023 - Present

Resolved technical issues with salon equipment, minimizing downtime and maintaining seamless customer experiences. Delivered high-quality customer service, achieving 98% client satisfaction by efficiently handling styling and treatments

• Enhanced salon operations by managing appointments and inventory with zero delays, resulting in a 10% improvement in client retention.

• Cultivated a loyal customer base through relationship-building, leading to increased repeat bookings and client referrals. Concierge Associate, Restaurant Eugene, Atlanta, 2016 - 2019 Efficiently handled customer complaints, resolving issues promptly and upholding the restaurant's positive reputation. Organized reservations and seating to reduce wait times by 15% during peak hours, enhancing guest experience.

• Worked collaboratively with the team to maintain seamless operations in a high-volume environment.

• Welcomed and assisted customers to ensure a high-quality dining experience, achieving a 95% satisfaction rating. Cocktail Waitress, The Glenn Hotel, Atlanta, 2011 - 2016 Delivered exceptional table service, achieving consistent guest satisfaction ratings above 90% in high-energy settings. Accurately managed high volumes of orders and payments, processing transactions with 100% accuracy.

• Resolved customer issues quickly, contributing to a positive dining environment and customer retention.

• Collaborated with team members to streamline operations, reducing service delays during peak periods. EDUCATION & CERTIFICATION Google Cybersecurity Certificate, 2024

Paul Mitchell Hair School Certificate, Atlanta, GA —2011 – 2012 CompTIA A+ (In Progress)

Contact this candidate