General Manager Customer Service

South Holland, Illinois ***** 773-***-**** ***********.***@*****.***

CHRISTOPHER JONES

WEBSITES,

PORTFOLIOS,

PROFILES

● linkedin.com/in/christopher-jones-ab6bb3282

Experienced in developing and implementing strategic plans to improve operational efficiency and maximize productivity. Skilled in analyzing data and trends to make informed decisions that drive business growth and profitability. Strong financial acumen with a proven track record of managing budgets and achieving cost savings. Passionate about professional development and continuous learning; committed to staying current with industry trends and best practices. A natural problem-solver who thrives in fast-paced, challenging environments. Dedicated to fostering a positive work culture that values collaboration, innovation, and excellence. Overall, a results-driven professional with a proven ability to lead, inspire, and achieve success in dynamic and competitive business environments. PROFESSIONAL

SUMMARY

SKILLS ● Leadership

● Team Development

● Staff Management

● New Staff Training

● Analytical

Print Production

Management

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● Process Improvement

● Communication

● Strategic Planning

● Account Management

● Hiring and Training

ACCOUNT – MAIL PRINT SUPERVISOR 01/2014 to Current Williams Lea/ William Blair & Company, Chicago

WORK HISTORY

Provide support to Senior General Manager; aided in both meeting and exceeding organizational standards in all areas (e.g., operations, policy/procedures and staffing).

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Collaborated with cross-functional teams on complex printing projects, ensuring clear communication and seamless coordination for successful outcomes.

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Coordinate workflow within the team and prioritizing projects. Ensuring completed projects are efficient, accurate and within deadlines.

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Support client-facing professionals within the team to ensure exceptional customer service to promote satisfaction, repeat business with all clients and valuable referrals.

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Function as a Trainer and a Companywide Logistics administrator for UPS and FedEx systems. Complete a wide variety of operational duties (including handling heavy coping on Konica C6100 copier system, Companywide printing, binding and collating multiple documents and projects for clients, Process mail on Pitney Bowes Pro P2000, assist with IT support with new hire setup for both in office and remote working, as well as assist Facilities Management when needed).

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LEAD OFFICE ASSOCIATE 02/2007 to 01/2014

Williams Lea/ Marsh & McLennan, Chicago, IL

REPROGRAPHICS OPERATOR & INTAKE SPECIALIST 03/2003 to 02/2007 Williams Lea/ Mercer Financial Service Firm, Chicago, IL Provided support to General Manager; aided in both meeting and exceeding organizational standards in all areas (e.g., operations, policy/procedures and staffing).

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Trained new administrative staff for Williams Lea Midwest facilities on office procedures, software applications, and company polices to ensure a smooth transition into their roles.

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Assisting in Facilities updating floor plans and providing security clearance for all Marsh employees.

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● Helping with ergonomic issues installing monitor arms. Processed invoicing and completed a wide variety of bookkeeping duties (including account payables and journal entries).

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● Utilized Mdocs program to maintain all system policy tracking procedures. Ensured provision of exceptional customer service to promote satisfaction, repeat business and valuable referrals.

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● Provided support for Copy/Printing Service Center. Coordinate the set-up and maintenance of various applications for inventory management, stock replenishment, and on demand print. Log all incoming reprographic jobs into the electronic tracking system

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Reduced turnaround time for client projects, implementing process improvements in the production workflow.

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Developed strong relationships with vendors, negotiating favorable terms on supplies while maintaining quality standards.

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Operated auxiliary machines such as collators, pad and tablet making machines and perforating machines.

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Complied with company policies and safety protocols to maintain safety and operational performance of copy machines.

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Greenville - High School, Greenville, MS

High School Diploma, 06/1998

EDUCATION

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