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Customer Service Event Coordinator

Location:
Chicago, IL
Salary:
Negotiable
Posted:
November 06, 2024

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Resume:

Steven M Malarski

**** *. ******* ***.

Chicago, Illinois 60655

773-***-****

*************@*******.***

Objective: To find challenging employment that will utilize my vast customer service skills and employee leading experiences.

Experience:

Diageo Liquors/Duty Free, O’Hare Airport, Chicago, Illinois

July 2015 - July 2024

Beverage Manager & Event Supervisor

Manage and maintain the alcohol departments for four locations within O’Hare Airport

Responsible for hiring, training and continued coaching of mixologists and service staff

Create monthly beverage recipes for specialty & promotional liquors

Track inventories and order stock for the four stores and specialty programs

Implement and monitor monthly & yearly marketing plans

In charge of annual budget & accounts payable/receivables

Work with international vendors and brand ambassadors promoting & marketing products

Maintain scheduling for all corporate meetings and training seminars

Coordinate logistics, meals, A&V and any other materials required for meeting

Make certain all special needs of executives and training personnel are met and exceeded

Organize, schedule and update as needed all travel arrangements locally, nationally, and internationally for corporate executives

Interacted and communicated with customers/travelers from around the world

Ensured proper delivery of US Customs regulated bonded goods for international flights

Oversee cash drops and balancing cash drawers with sales of $20,000+ per shift, per employee

Customer Service Ambassador-O’Hare International Airport

U.S. Bank/Charter One Bank

August 2013 - June 2015

Assistant Bank Manager/Customer Service Manager

Conducted interviewing, hiring and scheduling while maintaining documentation of branch staff

Charged with supervising, directing and evaluating the performance of bank staff

Implemented and reinforced corporate standards through training, development, motivation and coaching

Executed performance reviews, promotions and decisions regarding compensation while also performing employee discipline, counseling and termination duties

Handled customer problems and/or complaints while actively listening & communicating effectively to assist in problem-solving

Leona's and Hop Haus Restaurants Chicago, Il

Director of Catering and Events

August 2009-July 2013

Worked directly with management and employees of 14 unique restaurants

Responsible for all in-house/off site events, daily corporate and family catering for entire corporation

Comprehensive interaction with customers creating and developing party themes and menus for corporate, birthday, engagement, weddings and other various events

Created individual pricing and profit structures as they pertained to all events and orders

Developed and grew corporate customer accounts through multiple programs including cold calls and building wide tastings

Maintained Accounts Receivables and P&L's reporting to corporate CFO

Dairy Queen, Park Ridge, IL.

Co-Owner/Operator

February 1999 - January 2009

Handle every facet of day-to-day operations

Maintain staffing, scheduling and payroll for a staff of 40-55 employees

Trained staff how to correctly make all products to look & weigh properly per corporate Dairy Queen specs

Developed and maintained ice cream cake program. Including decorating, order taking, supply ordering and training employees in production and decorating

Created and implemented a catering program, with orders ranging from 15 to 900 people. Including corporate events, school functions, festivals, personal parties and weddings

Chef’s Express/Levy Restaurants Corp., Chicago, Il

Liquor Manager

December 1996 – January 1999

Oversaw daily operations for corporate catering in Sears Tower and conference center, including food preparation, extensive daily interaction with clients, and growth of new clients and business

Handle all liquor ordering, inventories, pulls, and reconciliations for banquets and functions on the 99th floor and conference center in the Sears Tower

Maintain proper staffing, training, and scheduling for day to day

operations, and all special events

Implement new ideas and techniques for both staff and sales consultants

Bennigan’s O’Hare, Chicago, Il.

Bartender, Bar Manager

April 1991 – November 1996

Maintained bar pars and inventories for over 100 beers and entire liquor catalog

Responsible for training all staff in proper alcohol serving and awareness, and up selling techniques

Ensured a proper and positive experience for customers. Worked with GM to rectify all customer complaints

Introduced creative contest for servers for new menu items, per person check averages, desert sales, most up selling, etc.

Part of inaugural team sent to corporate HQ to learn the first/new point of sale computer system, and then train management teams and wait staff in the Chicagoland area on proper utilization for both Back of the House, and Front of the House

Education:

Washburn Culinary Institute, Chicago, IL.

A.A.S. - Baking and Pastry - 1993

Winona Sate University, Winona, MN.

Bachelor Degree Business Management - 1989

Basset License #5A-1140763 exp. 7/30/2027

Food Handlers Cert #1g3f5e-k26eaki exp.8/27/2027



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