Data Entry Customer Service
Resume:
KIRANDEEP KAUR DHILLON
Brampton, ON L6P 4C5 437-***-****
*************@*******.***
Holds a valid RAIC
OBJECTIVE - To excel in the chosen field through hard work and dedication
SKILLS OVERVIEW
Over fifteen years of experience working in diverse retail sales and customer service environments
Multilingual communication skills; fluent in English, Hindi, and Punjabi
Ability to multitask and handle fast-paced environment
Excellent interpersonal, organization, teamwork, analytical and time management skills
Good observation skills with an ability of paying great attention to detail and accuracy
Possess data entry and clerical skills
Adequate knowledge of operating the multi-line telephone system, surveillance systems, and security screening equipment
Proven ability to understand and execute oral/written instructions
Proficient at using computer with comprehensive knowledge of Microsoft Office and Internet Navigation
Adaptable and flexible
EMPLOYMENT HISTORY
Office Clerk (Full-Time)
Magnum Transhaul Inc. – Brampton May 2022 – March 2023, February 2024 - July 2024
Provided general administrative support to the team including filing, copying, scanning and faxing documents
Performed data entry tasks, and maintained record-keeping, ensuring data accuracy and confidentiality
Greeted visitors, clients, and employees in a professional and friendly manner
Managed incoming and outgoing correspondence, including mail, emails, and phone calls
Provided assistance and directed inquiries to the appropriate person/department
Ordered and maintained office supplies to ensure adequate inventory by replenishing them timely as needed
Collaborated with team members and departments for effective communication and smooth workflow
Airport Screening Officer (Part-Time) August 2023 - January 2024
Garda - Toronto Pearson International Airport
Ensured the safety and security of air travelers, airline staff, airport employees, and others who work in and travel through our country’s airports
Observed passengers, screeners, and others in screening areas for the suspicious or illegal activities
Provided guidance during the screening process to ensure a smooth, respectful and efficient screening experience by addressing concerns to deliver an excellent customer service
Controlled access to the restricted areas by checking validity of the documents of entitlement to prevent unauthorized access of persons and prohibited items which could pose a threat to the aviation security
Maintained accurate records of screening activities, incidents, and any security breaches, following specific protocols for documentation and reporting
Performed routine security patrol of security screening checkpoints and baggage checkpoint areas to enforce state and federal laws regarding passenger screening and baggage screening
Maintained knowledge of updated rules and regulations from the Canadian Air Transport Security Authority
Airport Access Control Officer (On-Call) September 2018 - April 2022
A.S.P. Security Services - Toronto Pearson International Airport
Provided access control services at several posts to ensure the designated post's instructions are followed
Validated and verified RAIC, temporary passes & other documents of entitlement to ensure that only authorized entry to the restricted area is permitted
Acted as an ambassador of the Airport Authority by assisting public with various queries and by being proactive in offering assistance to curious or confused persons – without leaving the Post
Immediately reported all known/suspected safety related concerns such as security breaches, criminal offenses, suspicious activities, unattended items, etc. to the Security Operations Centre at the airport and Shift Lead
Documented and reported all incidents and concerns and maintained a visual surveillance
Assisted in emergency situations by immediately notifying the Security Operations Centre in the event of an emergency, and by providing directions from the Post during an evacuation of the area
Maintain notebooks and complete daily logs which detail activities, events, reports, etc.
Did escorting and implemented enhanced security measures and safety protocols as directed
Front Office Coordinator/Loss Prevention Officer (Full-Time) August 2011 - October 2018
Matrix Logistic Services/Skanna Security and Investigations Inc. - Brampton/Mississauga, ON
Handled the front office desk by greeting and welcoming visitors, providing a friendly and professional first point of contact
Managed a multi-line telephone system, efficiently routing calls, taking messages, and addressing inquiries
Assisted with administrative tasks, such as data entry, filing, document management, and prepared/conducted the audits
Used X-ray machine and metal detectors for the person scanning process and performed bag searches on individuals exiting the warehouse to detect theft
Ensured the security and safety of the premises by monitoring surveillance systems, conducting regular patrols, and enforcing security protocols to prevent theft, unauthorized access, and suspicious activities
Maintained accurate and detailed records of incidents, and other security-related activities
Conducted internal investigations related to theft, fraud, or policy violations, collaborating with management as required
Assisted with emergency response protocols, including evacuation procedures, first aid, and crisis management.
Responded to and resolved customer inquiries, complaints, and conflicts in a timely and professional manner.
Trained new employees about work-related duties and collaborated with team to implement security measures and enhance overall safety
Cashier (Part-Time) January 2005 - August 2011
Tim Hortons - Brampton/Mississauga, ON
Demonstrated exceptional customer service by efficiently and courteously serving customers, taking orders, and addressing any inquiries or concerns
Operated cash register, accurately processed payments, including counting and reconciling cash drawers at the beginning and end of each shift, and ensuring the accuracy of the register balance
Prepared and served a variety of food and beverages, ensuring quality and presentation standards were consistently met
Maintained cleanliness and sanitation standards by regularly cleaning workstations, and equipments, adhering to health and safety regulations
Collaborated with team members under fast-paced and high-pressure situations especially during the peak hours by effectively managing time and prioritizing tasks to meet customer demands on time
Assisted in inventory management, including restocking supplies and monitoring stock levels to ensure availability of products
Trained new employees on company policies, procedures, customer service standards, and operating the point-of-sale system effectively
EDUCATION
Police Foundations Diploma with High Honours September 2009 - April 2011
Sheridan College Institute of Technology and Advanced Learning - Brampton, ON
Program Cumulative GPA of 4.00
Certificate in Self Defense Techniques
Security Guard License holder and certified in First Aid/CPR
Ontario scholar
REFERENCES AVAILABLE UPON REQUEST
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