Customer Service Administrative Assistant

Garima Sunil

professional Summary

**************@*****.*** 919-***-**** Asheville, NC 28803

CompTIA and Microsoft trained IT professional, highly motivated and productive in team environments as well as independently. Proven customer service abilities; developing a solid rapport with customers; gaining an understanding of and meeting their needs. Employing strong leadership techniques to generate an accomplishment-driven workplace, resulting in employee loyalty, corporate success and customer satisfaction.

Skills & Training

Systems: Windows 7/8/10, Mac OS X, iOS, DNS and DHCP, Network, Physical and Logical Security, Network Standards and Protocols, IPS/IDS Intrusion Prevention System and Intrusion Detection System

Hardware: Disassemble and Reassemble desktop PCs, RAM, Hard Drives, Motherboard, Network Interface Cards, and Processors

Software: Microsoft Firewalls, Identify types of Malware, Adobe Acrobat XI Professional, Scripting with Visual Basic, Classless IP Addressing

·Installation and configuration of computer hardware, software, systems, networks, printers and scanners

·Ability to stick to deadlines, prioritize and display problem-solving skills

·Virus and malware mitigation, cleaning infested computers and implementation of Encryptions

·Cloud Platform Support to include: Microsoft Intune, Azure, Office 365 and Google Cloud Applications

·Implementation of wireless networks, and various topologies

Education

Information Technology Security Administrator MyComputerCareer Graduation: August 2021

Certifications Earned:

Bachelor of Arts Degree Lucknow University Graduation: 1995

Industry Experience

IT Help Desk Intern Techie Globe December 2017 – June 2018

·Troubleshooting, configuring of desktop components, and assisting with physical installations of Desktops, Laptops, and Thin clients

·Create, assign, update and close tickets

·Perform preventive maintenance and repairs

Administrative Assistant Inter Services Bangalore July 2014 – June 2015

·Handle all office correspondences and documentation

·Ensure proper data delivered to the destinations

·Ensure proper follow ups with clients to get the documentation for licenses

Non-Industry Experience

Store Associate Anderson Merchandise February 2019 – Present

Barista/Cashier Harris Teeter May 2018 – November 2018

Teacher – 1st Grade TRIO World Academy June 2015 – February 2016

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