Front Desk Customer Service
Resume:
Regina Eli
Bronx, NY *****
************@*****.***
Work Experience
Front Desk Receptionist/ Unit Clerk
White Plains Hospital - White Plains, NY
April 2021 to Present
Greet Patients and visitors
Provide information and direction to visitors as needed Update patient information, using Epic software
Assist nurses with admissions and discharges
Answer phones, distribute masks
Follow Covid-19 protocols
Merchandise Operations Associate
Saks Fifth Avenue Stores (SFA) - Greenwich, CT
June 2022 to March 2024
Customer service, locate merchandise, set up floor and back stock, shipment and receiving merchandise. Assisting customers with shipping products. Sending out merchandise via mail. Medical Records/Front Desk
St Joseph Medical Center - Bronx, NY
June 2023 to October 2023
Answer phones, check patients in and out
Enter and update demographics, schedule appointments and make follow up reminder calls Verify insurance, collect copays, retrieve and fax medical records Home Health Aide
Freedom Care - New York, NY
April 2019 to June 2022
Assisted with daily tasks, prepared food and light laundry Ran errands and transported client to appointments and recreation activities Read and conversed with patient to keep them mentally alert Maintained records of patient care, condition, progress, or any problems to report and discuss with supervisor
Sales Associate
Saks Fifth Avenue OFF - White Plains, NY
February 2018 to June 2022
Assisted customers with the selection of merchandise Maintained merchandise in an orderly fashion
Processed cash, credit, checks and online transactions, as well as processed returns and exchanges Answered phones and directed calls to appropriate department Shift Supervisor
Children Community Services - Manhattan, NY
August 2018 to February 2020
Supervised staff of 6 RA's
Assisted with processing new client intake, as well as, assisted with processing client exits Helped clients ambulate to their rooms
Handed out food
Emailed all documents to proper departments. Assisted Case Managers and Operation Manager as needed
On Call Banquet Cashier/Customer Service Representative Gaylord National Resort - Oxon Hill, MD
July 2015 to January 2018
Counted tickets and handled cash, and processed credit cards, checks Calculated intake to make deposits
Set up reading and diagrams and specs, also, lifted and pulled Cleaned and vacuumed ballrooms and conference rooms for social events Cashier/Kitchen Worker
Yeshiva University - New York, NY
February 2005 to December 2016
Handled money and café cards
Opened and closed registers
Wrote menu and meal tickets
Set up barista and prepped meals
Maintained correct temperature of food
Served on tray line
Cleaned kitchen
Counselor
Yeshiva University - Bronx, NY
July 2015 to August 2015
Assisted children daily with activities, lessons and outside trips Took them to breakfast and lunch. Planned daily curriculums Signed parents sign in and out for security purposes Education
Associate in Technology in Technology
Monroe College - Bronx, NY
2000 to 2001
Skills
• EMR
• Epic
• Microsoft Office
• Filing
• Data Entry
• Receptionist
• Medical Office Experience
• Scheduling
• MDS (5 years)
• ICD-9
• ICD-10
• Insurance Verification
• Medical Coding (5 years)
• Medical Records (5 years)
• CPT Coding
• Medical Terminology
• Medical Scheduling
• Medical Billing
• Patient Care
• Transcription
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