Team Leader Members
Resume:
TEJAS FERNANDEZ
+91-990*******, ************@*****.***, Bengaluru, India,
SKILLS
• Team Leadership
• Overseeing Daily Activities
• Time Management
• Decision-Making
• Task Prioritization
• Excellent Organization
• Complex Problem-Solving
• Documentation And Reporting
LANGUAGE
English
Kannada
Hindi
EDUCATION
B.com
Kuvempu University, Bengaluru, Karnataka
12th Class (XII)
Karnataka Secondary Education Examination
Board, Karnataka
PROFESSIONAL SUMMARY
Results-driven team leader with over 6 years of experience. Proven track record of leading diverse teams to achieve strategic goals and improve operational efficiency. Skilled in project management, conflict resolution, and performance optimization. EXPERIENCE
Team Leader, Jul 2024 - Current
Meru Info Solutions Pvt Ltd, Bengaluru, India
• Managing shift-based team members on social media (WhatsApp, X (Twitter) & Telegram) and Inbound Calls related to government schemes.
• Monitored team operations and workflow during busy periods, making adjustments to improve pace.
• Set clear expectations for team members as directed by Principal Secretary Manivannan and other officials.
• Organized meetings with Principal Secretary Manivannan and other government officials to discuss strategies and updates.
• Created detailed reports on team metrics and performance data.
• Utilized real-time data and reports to monitor employee performance and identify areas for improvement.
Team Leader, Nov 2023 - Jun 2024
Meru Info Solution Pvt Ltd., Bengaluru, India
• Supervised teams and individuals, giving feedback on performance and setting goals for improvement.
• Provided regular feedback to team members on their performance.
• Set clear expectations for team members regarding their responsibilities.
• Trained new employees and provided ongoing support.
• Monitored progress on projects and adjusted timelines as needed. Claims Management Associate, Dec 2019 - Oct 2022
Accenture, Bengaluru, India
• Communicate with repairers via phone and email for reviewing and verifying the details of claims submitted by clients to ensure they are accurate and complete.
• Handling financial aspects of insurance claims including processing payments to policyholders or repair shops and addressing any financial inquiries or discrepancies that arise during the claims process.
• Investigate claims denials and settlements to understand the circumstances and reasons behind each decision.
• Processing insurance claims efficiently. This includes reviewing and verifying the details of claims submitted by clients to ensure they are accurate and complete.
• Prepare detailed reports on claims, including findings, recommendations, and updates on ongoing files.
• Recommend changes to claim reserves based on investigation outcomes.
• Assist in the maintenance of daily, weekly, and monthly reports to monitor the team's performance and track key metrics.
Representative Operations, Dec 2016 - May 2018
Concentrix, Bengaluru, India
• Continuously improving customer service based on client feedback by developing and implementing new policies and procedures to address customer concerns effectively.
• Participated in regular performance evaluations with supervisors for continued growth.
• Successfully handled all public relations issues that arose, maintaining a positive image of the company and mitigating any potential negative impact.
• Escalated unresolved issues to appropriate departments for further investigation.
• Maintained accurate records of customer interactions in database. Digital Interaction Advisor, Jun 2015 - Feb 2016
247.in, Bengaluru, India
• Assistance with various inquiries, including resolving issues, complaints, and problems that customers encountered with SEARS' products or services.
• Assist customers navigate the website, use products effectively, and place orders.
• Help customers navigate websites, use products effectively, or place orders.
• Demonstrated effective up-selling skills when appropriate, contributing to increased sales and revenue.
Contact this candidate