Relations Specialist,Administrative Assistant, Geriatric Care Manager
Resume:
SUMMARY
Human Relations specialist offering excellent communication expertise gained through 10.5 years of medical knowledge as it relates to physical and psychological disabilities. Engaged in successful contributions to assist clients, families and the medical personnel in completing a thorough analysis of subjective and objective information. In depth knowledge of psychological disorders and physical limitations. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.
SKILLS
Communicate effectively with medical
staff, legal representatives and individual
claimants
Ability to analyze and evaluate medical
data
Strong analytical skills and considerable
expertise
Social Perceptiveness
Service Orientation
Attentive active listening skills
Genuine interactive engagement and
perceptiveness
Ability to exercise judgment and work
independently with minimal supervision
Ability to identify problems, evaluate
alternatives, and implement effective
solutions
Aids in the development, review, or
maintenance of case studies, special
program analysis or project
EXPERIENCE
Disability Examiner
Phoenix, AZ
Department of Economic Security/ Feb 2010 to Current Managed an electronic caseload, utilizing multiple computer screens and typed case notes Secured and analyzed a variety of medical records to document the presence of disabling physical and mental impairments
Thorough knowledge of physical and mental disabilities Deep knowledge of the principles of case history analysis, case summaries, case records and correspondence
Rendered formal written decisions of disability based upon the evidentiary requirements of Social Security laws and regulations
Determined if additional medical data is needed and made arrangements for special examinations by medical specialists
Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information
Communicated directly with claimants, medical facilities, and attorneys to obtain required information
Through knowledge of medical terminology and pharmacology information Provide exceptional care for claimants and excellent interaction with their Legal representatives, legal guardians and/or 3rd parties Office Administrative Assistant
Goodyear, AZ
M
Guress
McConnell
********@*****.***
Glendale, AZ 85304
Phoenix Christian Preparatory School/ Oct 2007 to May 2009 Performed administrative duties, including transcript calculations and maintained enrollment database to deliver access to and easy navigation of important organization documents
Input demographics data into school enrollment system using regional software, adhering to all procedures to keep information private
Assisted on special projects, such as enrollment open house to the public, board members and other interest groups in the community as a means of advertisement and networking Organized training materials and user manuals to promote continuing education, along with parent and curriculum information
Facilitated communication through effective management of incoming correspondences, including phone calls, emails and letters.
Librarian/media Specialst
Yuma, AZ
Mary A. Otondo Public School/
Used library and scholarly databases to locate reliable resources for school staff and students
Handled all troubleshooting of PCs, software, printers and other equipment in most efficient manner for school staff and administrative personnel Helped teachers incorporate literacy skills and build love of education in students of all backgrounds
Organized all aspects of library, including media supplies, main catalog, special equipment and permanent records
Directed catalog, media and instructional services in the library Maintained first-rate service by quickly repairing or replacing damaged materials and equipment according to library budget
Documented all movement of library media materials and equipment Behavioral Therapist
Yuma, AZ
Community Mental Health Facility/
Encouraged clients to express feelings and discuss life events in order to help each person develop personal and relational insights
Performed comprehensive clinical psychosocial assessments for each patient. Revised treatment plans in consultation with clinical psychiatrist based on patient progress Documented staff information, including service plans, treatment reports and progress notes
Facilitated weekly group focusing on cognitive behavioral strategies to relieve depression and anxiety symptomology
Collaborated with multidisciplinary team to determine effective treatment plans Clinical Case Manager
Oklahoma City, OK
North Care Community Mental Health Clinic/
Collaborated with multidisciplinary teams to provide cohesive care to Serious Mentally Ill patients
Coordinated between various entities to manage inpatient and/or outpatient clinical psychiatric services including medication management, family education of illness, and referrals to social service agencies
Reviewed treatment plans against individual goals and healthcare standards On-call for crisis intervention one weekend out of every 3 weeks, and coordinated services with 72 hour crisis intervention facility
EDUCATION AND TRAINING
Master of Science: Human Relations
University of Oklahoma
Norman, OK
Human Relations with a specialty in human relations counseling. Bachelor of Science: Medical Social Work
East Central University
Ada, OK
ADDITIONAL INFORMATION
Please note my professional career started as a behavioral health clinical case manager, in-home child and family counselor, counselor for at-risk shelter for youth. My skill set includes in depth knowledge and understanding of mental illness and co occurring disorders. I believe I have exceptional one on one skills and genuinely provide excellent customer service. Thank you for your consideration.
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