Customer Service Auto Parts

PG

PAULA GUNNINGHAM

*****.**********@*****.*** 916-***-**** West Sacramento, CA 95605

Respectful Dispatch Manager with considerable experience working in busy logistics, transport and vehicle environment. Efficiently works with drivers, other dispatchers and management to create most effective delivery routes and schedules to maximize driver efficiency. Enjoys working in challenging situations, remaining calm and level-headed in stressful situations.

Results-focused dispatching professional with top-notch abilities in overseeing communication, work orders and crew actions. Detail-oriented in maintaining files for customers, management and crew members. Supports team performance with well-maintained equipment and properly planned daily schedules. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Scheduling expertise

Incident Reporting

Route Planning

Employee Training

Field call management

Schedule Coordination

Customer Communication

Route planning expertise

Phone dispatch

Fleet dispatching

Employee Performance Reviews

NAPA Auto Parts - Genuine Parts West

Sacramento, CA

Dispatcher Manager

10/2022 - Current

Ensured accurate billing information was provided to accounting department.

Created and maintained daily, weekly, and monthly reports of all dispatching activities.

Provided timely updates to customers about their orders or deliveries. Coordinated communication between warehouse personnel, customers, and drivers via phone or radio transmissions.

Resolved customer complaints regarding shipment delays or damages promptly.

Verified that all freight was properly documented before loading onto trucks.

Assisted with hiring qualified candidates for open dispatcher positions. Organized routes for drivers to maximize efficiency. Monitored and tracked the progress of drivers and shipments to ensure on-time delivery.

Maintained compliance with local laws related to transportation regulations.

Managed a team of 20 dispatchers, providing guidance and support as Summary

Skills

Experience

needed.

Trained new staff members in proper dispatch procedures. Implemented software solutions to streamline dispatch operations. Investigated any accidents involving company vehicles. Ensured that all vehicles met DOT standards for safety inspections. Updated records in the database regarding driver certifications or qualifications.

Utilized GPS systems to track vehicle locations in real time. Developed policies for driver safety and customer service. Utilized dispatch software to streamline operations and provide accurate, real-time information to stakeholders.

Analyzed and reported on GPS tracking reports in effort to create efficiencies regarding conserving fuel, reducing idle time. Trained new dispatch staff on company policies, software, and best practices for effective dispatch management.

Managed dispatch operations for a fleet of XX vehicles, ensuring timely and efficient delivery of goods.

McDonald's West Sacramento, CA

Maintenance Technician

11/2019 - 06/2020

Maintained accurate records of all maintenance activities performed. Developed preventative maintenance plans for various types of machinery. Responded promptly to emergency breakdowns at any time during shift hours.

Troubleshot complex electrical and mechanical issues with minimal downtime.

Cleaned work areas to maintain a safe environment free from debris or hazardous materials.

Performed preventive maintenance tasks, including lubrication and cleaning of machines and equipment.

Trained junior technicians on best practices for machine operation and repair.

Conducted regular safety checks to ensure compliance with OSHA standards.

Provided technical support to production staff for machine troubleshooting needs.

Followed established safety procedures when operating heavy machinery. Read and interpreted equipment and work orders to properly perform required maintenance services.

Cleared clogged drains and replaced valves, faucets and fixtures. Completed basic carpentry tasks and installed shelves, hooks, and closet rods to meet customer needs.

Maintained clear and safe workspace areas to meet OSHA standards. Inspected grounds and buildings to identify, minimize and correct hazardous property conditions or liability concerns. Recorded type and cost of maintenance or repair work. IHSS West Sacramento, CA

Caregiver

05/2017 - 03/2020

Accompanied clients to social events such as movies or plays. Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.

Developed plans for respite care when needed based on availability of family members or other caregivers.

Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.

Monitored vital signs, including blood pressure, temperature and pulse rate.

Provided emotional support to clients during difficult times. Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.

Prepared meals according to dietary requirements and assisted with feeding when necessary.

Assisted with meal planning to meet nutritional plans. Reported concerns to nurse supervisor to promote optimal care. Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.

Aided with mobility and independence for disabled individuals and continually monitored safety.

Improved patient outlook and daily living through compassionate care. Followed safe lifting and transferring techniques to transport residents. Worked closely with clinical staff to support therapeutic and behavioral plans.

Monitored health and well-being of clients and reported significant health changes.

Drove clients to doctors' appointments and social outings. Collected and recorded patients' blood pressure, pulse, and respirations

(TPRs) to evaluate and note basic health status.

Recorded client status progress and challenges in logbooks and reports. Obtained sources of entertainment for clients to provide full and enjoyable daily activities.

Helped clients get in and out of beds and wheelchairs. Maintained detailed records of services performed on clients. Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.

Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.

Consulted with client care team to continually update care plans. Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.

Contacted medical providers on behalf of clients to follow up on appointments.

Assisted clients with maintaining good personal hygiene. Instructed family members on how to provide bedside care. Helped clients communicate with loved ones by typing written messages and relaying verbal messages.

Organized oral medications for clients following dosage and schedule requirements.

Monitored clients' activity levels and helped prevent sedentary behavior. Sacramento City College Sacramento, CA

Associate of Science in Clinical Psychology

Expected in 2026

Bear River High School Grass Valley, CA

High School Diploma

Education and Training

05/1991

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