It Support Quality Assurance

COREY CAMPBELL

mailto:sandro.arellano@yahoo.com**0-842-4023 ********@*****.*** www.linkedin.com/in/corey-campbellsr

IT SUPPORT PROFESSIONAL

Data Analysis IT Networking Project Management

Accomplished IT support professional with BoS in Network and Communications Management. Possess a strong knowledge of computer hardware and software applications. Repairs and maintains application performance for sustainability. In-depth knowledge of help desk service ticketing systems. Troubleshoots issues and applies solutions to increase company efficiency.

Technical Skills: AWS, MICROSOFT AZURE, and CISCO Cloud Services. Essential SAE training, with fundamental training in Electrical Vehicle Supply Equipment, (EVSE) maintenance and repair. Including focus areas like Electrical Codes & Safety, Electrical Energy Fundamentals.

CORE SKILLS

Quality Assurance

Disaster Recovery

Ticketing Systems

Oral & Written Skills

Accountability

Security Clearance Software / Hardware

Testing & Configuration

Quality Control

Root Cause Analysis

User Management

Project Coordination Analytical

System Testing & Verification

Complex Problem Solving

Customer Service

Network Infrastructure

Telephony

PROFESSIONAL EXPERIENCE

Calvin’s Barbershop, Alabaster, AL 2/2020 – Current

Barber/Procurement Manager

Proficient in performing various haircare services, including cleans, cuts, and shaves, ensuring client satisfaction. Maintained organized and visually appealing haircare product displays, enhancing the customer shopping experience. Maintained optimal inventory levels, increasing sales by 10% through proactive stock replenishment and strategic product placement. Negotiated favorable terms with vendors, reducing procurement costs by 8% and improving profit margins.

Handled high-volume transactions accurately, minimizing errors and ensuring smooth customer checkout experiences.

Provided high-quality grooming services, garnering positive customer feedback and a 5-star average rating.

Provided tailored product recommendations and solutions, boosting customer loyalty and repeat business by 20%.Detailed point of sales processing handler, including sales discounts and refunds.

Fostered strong customer relationships, exceeding satisfaction goals by 15% through proactive communication and personalized service

Crane Consulting Outsourcing, Duluth, GA 3/2020 – 9/2021

MORTGAGE CUSTOMER SERVICE REPRESENTATIVE

Addressed Mortgagor inquiries, performed payment procedures, and various mortgage account maintenance pertaining to escrow, insurance, forbearance, etc. Additionally worked as a Legal Assistant to support bankruptcy document research, review, and document collection.

Navigated multiple mortgage, insurance, and legal systems to acquire information, discuss client inquiries, manage, and support mortgage accounts.

Explained and discussed repayment plans, CARES Act, and Mortgage Forbearance Plans in accordance with federal guidelines.

Initiated appropriate mortgage repayment plans or engaged internal agency to assist client.

FedEx Ground Delivery, San Antonio, TX 11/2017 – 5/2019

CONTRACT (CALIZA) DRIVER

Managed routes and delivery functions safely and efficiently. Complied with all DOT and in-house regulations and rules. Observe and report equipment or vehicle mechanical failures immediately to supervisor.

Present bills and receipts collect payments for goods delivered or loaded.

Verify the contents of inventory loads against shipping papers.

Turn in receipts money received from deliveries.

Complete a daily truck log and submit reports of mileage covered at EOD

RELEVANT PROFESSIONAL EXPERIENCE

First Data/TASQ Technology, Marietta, GA 4/2013 – 5/2017

PRODUCT TECHNICAL SUPPORT

Handled company-wide IT support functions to restore and upgrade point of sale (POS) inventory.

Performed various technical tasks such as testing, quality control inspections, repairing equipment, documenting complex issues, root cause analysis, etc.

Processed maintenance orders into repair tracking system.

Conducted Quality assurance reports.

Downloaded software, made configurations, and tested units according to procedures.

Sprint, Atlanta, GA 7/1999 – 9/2011

BUSINESS TECHNICAL SUPPORT ASSURANCE

Provided first-level problem resolution on the telephone with customers, classified levels of priority, and nature of problem. Handled trouble ticket repair process.

Monitored network infrastructure performance and created trouble tickets as necessary.

Communicated cross-functionally and externally on required data and repair status.

Identified customer issues by walking them through a series of steps to determine problems.

Ordered and tracked various equipment for upgrades and repairs.

Worked cross-functionally with internal and external technical and repair agencies to resolve issues.

Performed Disaster Recovery to restore voice services as needed.

MILITARY EXPERIENCE

US Air Force Reserves, Maxwell Air Force Base, AL 8/2001 – Retired 11/2023

MATERIAL MANAGEMENT / QUALITY ASSURANCE

Oversees logistics for the global transportation of aircraft parts. Provides statistical forecasting, strategic planning, and administrative tasks to complete projects. Analyzes logistical functions for improvements.

Communicates with leadership by preparing reports, graphics, maps, and correspondence.

Conducts Quality Assurance assessments for operational compliance and deployment readiness.

Coordinates with various government agencies and vendors in maintaining inventory and handling.

Prioritizes daily workload working diligently to complete projects.

EDUCATION

Degree: Network and Communications Management,

DeVry University, San Antonio, TX; April 2022

CERTIFICATIONS

Electrical Vehicle Supply Equipment (EVSE) Technician certificate

OSHA -10

Electrical Safety Training (NFPA 70E)

ARC-Flash Safety Training (NFPA 70E)

CPR-First Aid Certification

Contact this candidate