Customer Service Front Desk
Resume:
TRACEY A BAYSINGER
CONTACT
*********@*****.***
Hill, NC 28572
PROFESSIONAL SUMMARY
Motivated and friendly worker
with a flexible schedule and
willing to work weekends.
Dependable and punctual with a
clean driving record. Work
collaboratively with team
members and provide excellent
customer service.
SKILLS
Account receivable (6 years)
Excel (10+ years)
Quick books (2 years)
Bank Reconciliations (5 years)
Sap
Customer Service
Research
10-Key By Touch
Typing
Ordering Supplies
Front Desk
Ordering supplies
Collections
Visual merchandising
Update accounts
Process payments
Maintain records
EXPERIENCE
MERCHANDISER Sep 2020 Current
Crossmark, Jacksonville, NC
Communicated and coordinated planogram execution with store management
Configured and arranged up-to-date advertising and marketing displays, creatively placed merchandise on counters or tables to promote visibility and sales
Arranged items in favorable positions and areas of store to attract customers and optimize sales
Placed prices and descriptive signage to enhance displays and promote items
Monitored stock to maintain sufficient quantity of featured product Created and implemented POS with chosen vendors.
MERCHANDISER Oct 2022 Jul 2023
Jacent, jacksonville, nc
Order and place product of clip strips for 16 stores. MERCHANDISER Feb 2019 Oct 2020
Revenue Creations, Stafford, VA
Communicated and coordinated planogram execution with store management
Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across 4 locations
Monitored stock to maintain sufficient quantity of featured product Created and implemented POS with chosen vendors
Organized and located inventory, updating store spreadsheets to reflect statistical data
Organized engaging front-facing displays to capture customer interest and drive revenue growth
Printed labels and tags for for-sale merchandise
Assisted in gathering and moving materials and equipment for assigned displays.
CHILDCARE ASSISTANT Jan 2016 May 2019
Daycare, Stafford, VA.
Helped prepare meals, snacks and refreshments for children, accounting for individual dietary needs and restrictions
Developed and implemented lesson plans based on ages and abilities of class children
Recorded information about behavior, food service and medication dispensing
Organized and planned age-appropriate lessons involving reading, crafts, music and movement
T
B
Packing and shipping
Inspect merchandise
Tag merchandise
Build displays
Rotate stock
Data entry
Merchandise tagging
Signage updating
Document updates
Incorporated music and art activities to encourage creativity and expression
Assisted children in developing fine motor skills in preparation for preschool and kindergarten.
ACCOUNTING CLERK Sep 2014 Jul 2015
Written Group, West Des Moines, IA
Responsibilities Post all incoming checks per vendor Order supplies monthly
Call on past due commissions monthly while reaching monthly goals Answer incoming calls
Enter checks into quick books
Take incoming phone regarding past due on account or making a credit card payment
Go to Wells Fargo credit card website to retrieve credit card payment daily.
ACCOUNT PAYABLE SPECIALIST Dec 2013 Sep 2014
Dice, Urbandale, IA
Processing invoices from Asia, Australia, United Kingdom and send out for management
Reply to vendors emails and research and set up new vendors/W-9 Monthly Targeted Job Fair Reports/ Cost of Revenue Report Matches vendor invoices with receiving reports and purchase orders Skills Used 10 key, word, excellent, Great Plains. ACCOUNT PAYABLES SPECIALIST May 2013 Sep 2013
Jacobson Companies, Des Moines, IA
Process carrier invoice's for payment on loads that have been brokered out to other customers: bills customers on loads that were brokered to other companies
2) Researches invoices and marks with appropriate accounting codes : prepares spreadsheets summarizing larger invoices: submit invoices to staff accountants for coding approval
3) Provides backup to other Accounting clerk staff 4) Reviews and finalizes requisitions: works with field staff on obtaining approvals
5) Works with vendors on payment inquiries: set up carriers for deposits. ACCOUNT SERVICE COORDINATOR Jun 2012 Feb 2013
Des Moines, IA
Balance monthly reports issue correspondence, create and distribute invoices
2) Posting accounts receivable and account payable in a timely matter 3) Process loads, create purchase orders and verify pricing 4) Enter data such as weights, release numbers and client information daily.
ACCOUNT SPECIALIST Aug 2009 Sep 2011
K Services, Des Moines, IA
Processed checks and credit card payments in a timely matter Consistently met company's monthly receivable goals Processed invoiced customer request for last minute product additions to orders and notified drivers
Verified unapplied credits to accounts and conducted monthly bank reconciliations to ensure account records.
RECEPTIONIST CUSTOMER SERVICE REPRESENTATIVE Oct 2007 Sep 2009
Consumer Safety Technology, Clive, IA
Answered customer inquiries on the activation and operation of various types of breathalyzer devices
2) Recognized frequently by customers for providing superior service 3) Responsible for keeping up-to-date with regulations for 45 states 4) Answer billing questions and processed credit card payments in a timely and accurate.
CUSTOMER SERVICE REPRESENTATIVE Nov 2007 Jun 2009 Des Moines, IA
Add dependents to insurance 2) Answer health and welfare questions for five clients in inbound call center
3) Work with customer to ensure personal information was accurate and up-to-date.
OPERATOR PROCESSOR Oct 2004 Aug 2006
Wells Fargo Home Mortgage, Des Moines, IA
Research and resolved unidentified incoming checks 2) Apply payments to the proper accounts
3) Worked with numerous banks and financial institutions nationwide to identify payment source
4) Logged all incoming check in a timely and accurate manner. CHECK INVESTIGATOR Jun 1997 Oct 2004
Citi Group, West Des Moines, IA
Researched torn checks and apply to proper customer account 2) Work closely with Federal Reserve to resolve payment issues in a timely manner
3) Responsible for locating more than 1,000 misplaced checks that had been lost
4) Verify if check were applied to proper customer accounts. EDUCATION
HIGH SCHOOL DIPLOMA - GENERAL May 1981
Carlilse High School, Carlisle, Ia
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