Office Manager Customer Service
Resume:
Mary White
Little Elm, TX *****
*****.*********@*****.***
Work Experience
Guest Experience Manager/ Office Manager
Sci-Tech Discovery Center - Frisco, TX
May 2022 to Present
The primary role of the Guest Experience Manager position is to ensure excellent customer service, maintain account and data management, accept payments for all reservations, and ensure positive customer experience through clear communication with the customer regarding the company's fulfillment of the client's reservations and expectations of the customer's overall experience before the scheduled event occurs.
Since taking this role, I have increased overall reservations by 95%. I am engaging customers through different forms of communication through cold calling, warm leads, returning customers' phone calls, and contacting customers through email.
The primary role of the Office Manager position is to oversee new hire paperwork, ensure I9 accuracy for work authorization, and scan documentation to the accountant for payroll. Engage with the insurance brokers for COL for reservations requiring this certificate. Engage with the medical insurance broker for starting or stopping medical coverage for employees and scanning and inputting receipts into the bill tracking system for the accountant to reconcile accounts. I am in charge of ordering supplies for the facility and communicating with other departments about their supply needs. Receivables Operations
Adecco - Lewisville, TX
January 2021 to March 2022
Main duties to accept applications, verify payment amount, record payments using proper procedure, properly identify application and forwarding application to next department. Assisted with quality control reviewing new hires finished work and gave constructive feedback to help increase performance. Trained in PII compliance.
Bookkeeper/Administrative Assistant
Sirius Plumbing & A/C, Inc. - Carrollton, TX
February 2020 to October 2020
• Accounts receivable for home warranty service calls and billing them correctly on home warranty contractor portal.
• Onboarding new hires by ensuring proper paperwork work is correctly filled out, verification of I9 paperwork, and submitting to payroll for processing.
• Proficient in financing process, completing applicant information, verifying identification, and submitting to contractor portal.
• Data entry.
• Filing.
• Answering inbound calls.
• Answering customer submitted emails.
• Registering equipment.
• Ordering parts and office supplies
• Proficient Microsoft Word, Excel, PowerPoint, Outlook
• Proficient G-Suite, Google Sheets, Google Docs, Gmail Education
BACHELOR'S in Business Management
STRAYER UNIVERSITY - Herndon, VA
October 2015 to December 2018
Skills
• HR
• Human Resources
• Employee Relations
• Microsoft Excel
• training
• MS Office
• Powerpoint
• Time Management
• Front Desk
• Customer Service
• Microsoft Office
• Employee Orientation
• Human Resources Management
• Accounts Receivable
• Google Suite
• Administrative Experience
• Office Management
• Management
• Microsoft Outlook
• Google Docs
• Microsoft Word
• Microsoft Powerpoint
• Data entry
• Typing
• Communication skills
• Organizational skills
• Medical terminology
• HIPAA
• Windows
• Live chat
• Sales
• Phone etiquette
• English
• Presentation skills
• Contracts
• Anatomy knowledge
• Leadership
• SharePoint
• Customer support
• Documentation review
• Continuous improvement
• Software troubleshooting
• Clerical experience
• Data management (2 years)
• Customer service
• Human resources
• Records management
• Customer relationship management
• Clerical experience
• Google Suite
• Sales
• Google Docs
• Supervising experience
• Windows
• Front desk
• SharePoint
• Relationship management
• DocuSign
• Document management
• Order entry
• Communication skills
• Analysis skills
• Proofreading
• Microsoft Office
• Purchasing
• Microsoft Excel
• Administrative experience
• Microsoft Powerpoint
Certifications and Licenses
Driver's License
Assessments
Data entry: Attention to detail — Proficient
February 2023
Maintaining data integrity by detecting errors
Full results: Proficient
Office manager — Proficient
August 2020
Scheduling and budgeting
Full results: Proficient
Administrative assistant/receptionist — Proficient November 2023
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Recruiting — Proficient
March 2023
Managing the candidate sourcing and selection process Full results: Proficient
Office manager — Proficient
December 2019
Scheduling and budgeting
Full results: Proficient
Sales skills — Proficient
January 2024
Influencing and negotiating with customers
Full results: Proficient
Teamwork: Interpersonal skills — Proficient
April 2024
Responding to challenging team situations at work
Full results: Proficient
Office manager — Proficient
October 2022
Scheduling and budgeting
Full results: Proficient
Attention to detail — Proficient
November 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Medical receptionist skills — Proficient
September 2022
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Customer service — Proficient
November 2019
Identifying and resolving common customer issues.
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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