Customer Service Data Entry

PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

Marianna Howard

Fort Worth, Texas 76244

817-***-**** ******.***@*****.***

Experienced Customer Service Specialist with 8 years experience providing unmatched services and fostering a positive team environment. The skilled gained as a customer service agent have increased my ability to calmly and accurately process members request, establish excellent verbal and written communication skills, and collaborate in a team-oriented environment. My relentless work ethic helped to increase sale revenue of 75%.

• Data Entry • Product Knowledge • Information Security

• Account updating • Refunds processing • Account Management

• Data Collection • Paperwork Processing • Customer Service NOVEMBER 2022-JANUARY 2024

Customer Service Representative

Woods Distribution Center Fort Worth, Texas

answered customer inquiries via phone, email, and chat. Completed administrative tasks such as filing paperwork, data entry or organizing documents related to customer interactions.

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• Managed customer inquiries, payments, service requests, and

• Informed customers of promotions and special offers to increase sales by 50%.

• Managed all call information according to standard operating policies and procedures.

• Navigated multiple computer systems and utilized search tools to find information. OCTOBER 2022-NOVEMBER 2023

Customer Service Cashier

Walmart Fort Worth, Texas

• Engaged customers in pleasant conversation while completing cash register transactions.

• Operated POS systems to process payments, verify pricing and monitor stock levels.

• Ensured compliance with all safety regulations and company policies related to cash handling procedures.

• Trained new retail team members in customer service and company policies.

• Recaptured sales from dissatisfied customers by listening and resolving problems.

• Kept clean, organized and well-stocked checkout areas. APRIL 2020-JUNE 2021

EDUCATION

ASSESSMENTS

RELOCATION

Data Entry Clerk

CO-OP Financial Services Fort Worth, TX

• Supported administrative tasks such as filing, scanning, and organizing documents as needed.

• Corresponded 50-100 incoming calls, chat messages and email communications to handle product concerns'

• Set up customer accounts in system and updated details to reflect current information daily. Generated and verified required customer information for tracking purposes by compared data entered to source documentation for accuracy and completeness.

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JUNE 2019-NOVEMBER 2019

Customer Service Representative/Cashier

Pilot Flying J Latta, SC

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• Managed customer inquiries, payments and service requests and increased sales 50% in less than 1 year Trained new employees on proper use of cash register systems and company procedures regarding payment processing.

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Operated cash registers, processed payments including cash, credit cards, gift vouchers along with returned unwanted items to appropriate departments for restocking.

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• Collaborated with colleagues and co-workers to deliver quality customer experience.

• Addressed customer questions and complaints with professionalism. High school diploma - General Studies

Mullins High School, Mullins, SC

Associate in Arts (A.A.)

Florence Darlington Technical College, Mullins, SC

• Retail Skills: Shelf Stocking, Highly Proficient, 08/01/20

• Attention to Detail: Inventory, Expert, 11/01/19

• Cleaner Fit, Highly Proficient, 08/01/20

• Cashier Skills, Highly Proficient, 03/01/21

• Customer Focus & Orientation, Proficient, 06/01/21

• Data Entry: Attention to detail, Proficient, 10/01/21

• Dallas, TX

• Arlington, TX

• Grand Prairie, TX

PERSONAL INFORMATION

CERTIFICATIONS

Title: CSR

• Driver's License

• TABC, 10/01/20, 10/01/22

• Food Handler Certification

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