Customer Support Call Center

DELORIS NOEL

Baltimore, MD *****

443-***-**** - *********@*****.***

PROFESSIONAL SUMMARY

Adept at enhancing customer satisfaction, I excelled at CareFirst BCBS by promptly resolving concerns and leveraging my CRM software expertise. Known for exceptional communication and problem-solving abilities, I consistently exceeded expectations, contributing to revenue growth through effective upselling and customer support. SKILLS

• Customer Support

• Call center experience

• Documentation Review

• Order Fulfillment

• Problem-solving abilities

• Multitasking

• Multitasking Abilities

• Calm and Professional Under Pressure

• Reliability

• Excellent Communication

• Computer Skills

• Understanding Customer Needs

• Organizational Skills

• Team Collaboration

• Active Listening

• Effective Communication

• Problem Resolution

• Microsoft Office

• Product Knowledge

• Interpersonal Skills

• Professionalism

• Interpersonal Communication

WORK HISTORY

08/1986 to 05/2019 Senior Customer Service Advocate CareFirst BCBS – Owings Mills, MD

Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.

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Served as a trusted resource for customers, consistently exceeding expectations in all interactions.

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Conducted regular client follow-ups, strengthening positive rapport while gathering valuable feedback on areas for improvement.

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Delivered exceptional service by actively listening to customers and empathizing with their needs.

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• Managed high-volume inbound calls, maintaining professionalism under pressure. Provided comprehensive product/service support, utilizing thorough knowledge base to educate clients on relevant offerings.

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Worked closely with sales teams to upsell products/services when appropriate, contributing positively towards revenue growth targets.

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EDUCATION

06/1976 Diploma: Business

Northern High School - Baltimore, MD

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