Help Desk Health Care
Resume:
ENJOLI HERRON
*************@*****.***
Efficient and knowledgeable computer support team member accustomed to independently evaluating and solving range of technical issues. Trained in software, hardware and networking problems. Quickly troubleshoots concerns and diagnose root causes. SKILLS
Benefits administration systems (Workday, Oracle, Empyrean) Data analysis and reporting tools (Excel, Tableau) Health care regulations and industry standards( ACA, ERISA, HIPAA) Strong analytical, problem-solving, and communication skills Service desk support, Technical
troubleshooting, Safety, Nursing, Full
life cycle, Content, Pathnet, and PowerChart,
Revcycle. and Help Desk support
Certified Cerner Ambulatory/ Acute Classroom Trainer Certified Epic Beaker Trainer/Analyst
Lead Trainer on serval Go-lives for Cerner and Epic Go-lives Trainer for Super users and end users
Help desk Lead
Espic Centralized Scheduling Template Build Analyst Epic modules- Beaker, Willow Inpatient/Ambulatory, Op Time, Stork, ASAP, Cogito, Beacon, Lucy, Kaleidoscope, MyChart Bedside, My Chart, Nurse Triage, Radiant, Access EXPERIENCE
Epic Go-Live - ATE Support for Willow, Beaker, Stork, ASAP, EPIC ANESTHESIOLOGY, Op TIME-Mermorial Hermann, CSI Companies Oct. 03 2024- currently Health Care Benefits Configuration Analyst - Benefits Consulting Firm, Contracted from ( June 2023- Oct 2024)Remote…….Design, implement, and maintain health care benefits configurations within benefits administration systems……. Ensure configuration consistency across multiple systems and platforms...Collaborate with Stakeholders to gather requirements and validate configurations…. Administer benefits Administration systems, troubleshoot issues, and resolve errors… Analyze benefits data to identify trends and areas for improvement. Epic Credentialed Trainer- December-2023, Montefiore Medical Hospital Crystal Home Care, Caregiver, Kansas City MO, June 2022- Currently Advantage Home Care, Caregiver, Kansas City MO, June 2022-Currently Senior Configuration Analyst- Kansas City, MO remote September 2022- 2024 United States Postal Service, Mail Handler, April 2012 - Sept 2022 Medical Delivery Driver, Independent Contractor. Crossroads Courier LLc. Aug2023-Present Cerner Go-live- Lead Anaylst, Blue Horseshoe LLc June-2023-July2023, Mclaren Regional Medica l Centers. Support over 200 ATE, Super users and end users GO-Live Certified Lead Trainer for DOD program for Legatum, Feb 2022- Sep2022 Kansas City Mo Capacity Manager, March-2022- Sep 2022 DOD For Legatum LLC Kansas City Mo Cerner Go Live ATE, McLaren Regional Medical Center, Jun 2021 Current, Bay City, MI Supported in Lab with patient information. Registration, Power chart, Revcycle. Cerner- Mcclearen Go Live ATE, Blue Horse Shoe, Oct 2021 Oct 2021, Troy, MI Prepared evaluations of software or hardware, and recommend improvements or upgrades. Completed over [Number] technical support tickets each week with [Number]% first-call resolution rate.
Collaborated with staff, users, and management to establish requirements for new systems or modifications.
Answered user inquiries regarding computer software or hardware operation to resolve problems. Addressed concerns quickly to avoid lasting issues. Ambulatory ATE Go-Live Support Analyst, McLaren Oakland Hospital, Feb 2021 Feb 2021, Michigan Center, MI
Supported Lab Tech and Clerks with patient information. Processing and Ordering labs, Registration, Power Chart Printing Labels Access Manage the lab. Epic Go-Live Analyst, CLINDOC/CPOE, Nov 2020 Dec 2020, Buffalo, NY Supported nurses with the functionality of understanding their new system Support nurses with how and where to document vitals with the Supported nurses with how to start no LDR for a patient Supported nurses with how to Document comments regarding a Patient showed nurses how to send messages within their in basket to physicians or other medical staff within the clinic Provided support to physicians with where to properly document notes after seeing their patients Supported Physicians on where to go to input all documentation when discharging patients. ATE, McLaren Hospital, Oct 2020 Oct 2020, Michigan Center, MI Epic Ambulatory Go Live Analyst, Hartford Healthcare, Sep 2020 Oct 2020, Chicago, IL Epic Help Desk Support Analyst Romote, Cleveland Clinic, Aug 2020 Sep 2020, Cleveland Heights, OH
Cerner Go Live, Health Primary Care, Aug 2020 Aug 2020, Morgantown, WV Provided front office staff support on how to schedule patient visit with an provider as well as nurse visit only Provided front office staff elbow to elbow support checking patients in and out upon entering and leaving their appointment Provided communication to command center to resolve systems issues. Epic Ambulatory Go Live Analyst, University of Texas University Health Service, Jul 2020 Aug 2020, Dallas Fort, WM
EHR Training Analyst, Cerner, Feb 2018 Feb 2020, East Rochester, NY Maintained inventory of IT supplies by checking and documenting levels regularly. Conferred with vendors to obtain replacement hardware or software and escalate more complex concerns. Updated and reconfigured existing and new computers with current software and operating systems. Conducted routine maintenance on servers and systems, keeping networks fully operational
during peak periods. Set up new desktop systems and configured laptops for incoming employees, loading required software and server permissions. Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
Configured new employee work stations, including all hardware, software and peripheral devices. Assisted end-users with software and hardware troubleshooting to determine causes of system malfunction.
Go-Live Analyst, Meditech Expanse, Jan 2020 Jan 2020, Lenox, Berkshire, MA Assisted Front desk with checking in patients and checking out patients. Go Live Consultant, Meditech Expanse, Jan 2020 Jan 2020, Berkshire, Lenox, MA Assisted front desk with checking in and Checking out patients. Assisted front desk with how to schedule on the scheduling grid. Assisted Clinical staff intake with intake of patients. Supported Physicians and Clinical Staff.
Cerner Go Live Analyst, St. Paul's hospital-Vancouver, Nov 2019 Nov 2019, British, Columbia Provided support to Physicians on how to document in Power Chart and Message Center. Provided support to Physicians on how to document in Power Chart. Provided support on how to reconcile medication. Provided support to Nurses Practitioners on Patient List. Epic Consultant, Intellect Resources Inc., Oct 2019 Nov 2019, Monroe, L Cerner Go-Live Consultant, McLeod Hospital-Florence, Sep 2019 Sep 2019, Florence, SC Assisted EKG staff with adding orders in Power chart Assisted staff with Muit-Task View setup. Providing communication to command center to resolve systems issues. Provided support with using message center.
Meditech Expanse Go-Live Consultant, Morgan County Clinic West, Jun 2019 Jun 2019, West Liberty, KY
Assisted front desk with checking in and checking out patients. Assisted front desk with how to scheduling on scheduling grid. Assisted front desk with verifying insurance. Assisted clinical staff with intake of patients.
Meditech Expanse Go-Live Consultant, St. Luke's Hospital, May 2019 May 2019, Duluth, MN Assisted clinical staff in setting up EMR preferences. Assisted clinical staff in receiving incoming and out going referrals. Assisted clinical staff with completing workload. Assisted clinical staff with putting in orders.
Epic ATE Support Specialist, University of Rochester Medical Center, Feb 2018 Mar 2019, East Rochester, NY
Provided elbow support for the users. Guided users through daily workflow, communicated issues and opportunities for enhancements. Assisted Nurses during the Admissions, discharge and transfer documentation. Support the Physicians on the use of Order Set, placing Orders, Reconciling medications, associating diagnosis and how to document the process of discharging an patient. Trained Nurses on how to navigate the MAR as well as documenting in the flow sheet, adding comments, d/c orders and adding LDA flow sheet. Trained physician on how to create preference list, Smart phrase, Note writer and smart list.
Meditech Expanse Go-Live Consultant, ARH Hospital, Feb 2019 Feb 2019, Barboursville, KY Assisted front desk with scanning insurance and photo, assist front desk with waiting list and how to reschedule patients. Assisted office staff on how to send messages. Assisted front desk with scanning insurance photo Assisted front office with checking out patients. Trainer and Instructional Designer, of Kentucky, HER Training Analyst, Cerner, Pathet, Mar 2018 Feb 2019
For multiple facilities. Educates clinical and support staff to optimize information system/ applications and maintain integrity. Participated in design, development of training implementation full life cycle. Supports clinical staff to use technology in a manner that promotes patient safety, confidentiality and efficiency. Worked with clinical informatics team to build curriculum and education content for up to 15 different roles over several facilities, Educates clinical and support staff to optimize information system/ applications and maintain integrity. Supports clinical staff to use technology in a manner that promotes patient safety, confidentiality and efficiency. Worked with clinical informatics team to build curriculum and education content for up to 15 different roles over several facilities. Cerner Go-Live Consult, Smoky Mountain Orthopedics, Oct 2018 Oct 2018, Sevierville, TN Provided support to front office staff in registration, scheduling appointments, creating message in
message center, and printing referrals. Provided one on help to end user in Orthopedic ambulatory.
Cerner Go-live Consultant, Fairfield Glades/ Walk-in Clinic, Oct 2018 Oct 2018, Crossville, TN
Provided application support to users Registration Power Chart Ambulatory. Cerner Go-Live Consultant, New Horizon Medical Associates, Oct 2018 Oct 2018, Knoxville, TN
Provided Front office staff Elbow to Elbow support checking patients in and out upon entering and leaving their appointment. Provided office staff support on how to schedule patient visits only. Provided communication to command center to resolve systems issues. Cerner Go Live Consultant, Urology Specialists of East Tennessee, Sep 2018 Sep 2018, Tennessee-Knoxville, TN
Revenue Cycle Power chart Registration Referrals Placed Tickets For Issues within Cerner. Provided Support using Power chart and creating messages in message center. Cerner Go Live Consultant, Methodist Hospital, May 2018 May 2018, Oak Ridge, TN Provided support for Power chart and messages center. Provided support to Physical Therapist with their clinical documentation, workflow and day to day activities within Cerner. Epic Go-Live Consultant, Main Line Health, May 2018 May 2018, New Philadelphia, PA Assisted front office staff with Department Appointment Reports. Assisted front office on how to search for a patient. Assisted front office staff on how to enter appointment visit. Assisted front office staff with viewing appointments. Assisted front office staff on verifying insurance. EHR/EMR Training Consultant, Apex Systems, Sep 2016 Jan 2018
(Cerner)Power Chart Acute Nursing & Provider Revenue Cycle. Electronic Medical Records Trainer, Cerner, Sep 2016 Jan 2018 For multiple facilities. Educates clinical and support staff to optimize information system/ applications and maintain integrity. Worked with clinical informatics team to build curriculum and education content for different roles over several facilities. Worked with a US bases hospitals on maintaining Meaningful Use Core and Menu measures through efficient coordination between clinical staff, IT staff and management.018 – Mar 2018. EDUCATION
BA, Psychology
University of Missouri Kansas City Cum Laude
3.739 GPA Dean's List
Jan 2013as
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