Customer Service Data Entry

Danielle Posey

Knoxville, TN

Professional and hardworking with experience in office operations, administrative support, and customer service. Organized and self-motivated with excellent communication and interpersonal skills. Demonstrates ability to prioritize tasks and meet deadlines. Dependable worker with knowledge of customer service, data entry, and records management. Highly organized and self-motivated, with excellent communication skills. Ready to apply knowledge and skills to any challenge.

Authorized to work in the US for any employer

Work Experience

Front Desk Receptionist

AFC Urgent Care - Knoxville, TN

May 2023 to Present

• Performing patient registration (enter into Practice Velocity, generate Pivots, verify insurance, collect copayments, check outstanding balances, etc.).

• Completion of other front office administrative tasks.

• Greeting patients in a professional, warm, friendly, and calm manner.

• Ensuring patient flow is speedy and organized.

• Processing claims and posting payments for SP, WC, EPS, MVAs.

• Maintaining relationships with corporate accounts and ensuring paperwork flow is timely.

• Auditing charts to ensure proper coding by physicians.

• Becoming certified and performing drug screening tests.

• Ensuring patient files and charges are complete and accurate.

• Performing patient discharge.

• Answering incoming calls in a professional manner.

• Coordinating faxes and referrals with other physicians and employers. Private Caregiver

Ashia Tate - Knoxville, TN

March 2022 to Present

Helped client with daily tasks, such as laundry, housekeeping, and shopping. Assisted residents in activities of daily living to maintain health and

• dignity.

Engage clients through conversation and companionship, promoting

• independence and meeting social requirements.

Transport client to doctor's office and essential errands.

• Serve clients regular balanced meals for breakfast, lunch and dinner.

• Administerbedside and personal care, such as ambulation, and

• personal hygiene assistance.

Clean and organize client's living quarters to make living conditions

• more hospitable.

Protect health information according to HIPAA policies and

• procedures.

Customer Service Representative PBM

CVS Caremark - Knoxville, TN

September 2021 to January 2022

Delivered personalized customer service relating to questions and

• promptly resolved basic problems on customer accounts. Logged details of customer service calls in computer system

• following correct protocols.

Processed orders, returns, and exchanges in an accurate and

• efficient manner.

Updated and maintained database with accurate customer

• information and timely data entry.

Provided account information to customers and explained bill

• service policies and customer rights.

Customer Service Representative

Sitel - Knoxville, TN

September 2020 to March 2021

Answering the phones helping with car loans and refinancing car

• loans on the lending solutions department for USAA Federal Savings Bank

Confirmed payments, refunds, etc

• Provided excellent technical support

• Maintained up-to-date knowledge of customer accounts

• Provided assistance to clients

Receptionist

Summit Medical Group - Knoxville, TN

February 2020 to February 2020

Used proper telephone etiquette, answered calls and caller

• questions, and transferred to proper extensions. Operated multi-line telephone system to answer incoming calls and

• accurately direct callers to appropriate employees. Handled cash and credit card payments with accuracy.

• Complied with privacy and confidentiality policies when

• communicating with callers and guests.

Certified Clinical Hemodialysis Technician

DaVita - Knoxville, TN

August 2014 to October 2016

Monitoring Patients Vital Signs, Drawing Blood Samples,Delivering

• Dialysis Treatment for Renal Patients

CCHT (Certified Clinical Hemodialysis Technician)

Fresenius Medical Care - Fort Lauderdale, FL

July 2013 to February 2014

Monitoring Vital Signs For Renal Patients

• Delivering Dialysis Treatment for Patients

Certified Clinical Hemodialysis Technician

Fresenius Medical Care - Knoxville, TN

March 2007 to July 2013

Monitoring patients vital Signs Delivering Dialysis Treatment for

• Renal Patients

Skills

• Credit Card Payment Processing

• Membership Inquiries and Renewals

• Active Listening

• Computer Proficiency

• Calm and Professional Under Pressure

• Order Fulfillment

• Filing

• Money Handling Abilities

• Policy and Procedure Adherence

• Customer service

• Cash handling

• EMR systems

• Vital signs

• HIPAA

• Records Management

• Lending

• Clerical experience

• Order fulfillment

• Basic math

• Financial services

• Loan processing

• Medical office experience

• Medical terminology

• Front desk

• Medical records

• Computer skills

• Spanish

• Phone etiquette

• Office experience

• Medical receptionist

• Typing

• Time management

Certifications and Licenses

CCHT

BLS Certification

CPR Certification

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