Customer Service Delivery

Experience

STANLEY IBEKWE

ENGINEERING MANAGEMENT AND SERVICES

Phone: +234**********

Email: *******.******@*****.***

Address :Ojo, Lagos 1000012

Objectives: I am a proactive Teamlead, purposeful, and technically inclined professional with over five(5) years of experience in field operations including electrical and mechanical engineering services, I have also acquired an outstanding experience in facilities and Infrastructure administration with customer service management. Currently seeking a position where I can positively impact and develop more in my managerial and technical skills. Project Supervisor

ANAMBRA SOUTH SENATORIAL DISTRICT PROJECT OFFICE, Nnewi, ANAMBRA STATE January 2023 - Present

• I Report project status on budget, resources, technical issues, or customer satisfaction.

• I scheduled and facilitates project meetings.

• I confer with project personnel to identify and resolve problems.

• I assign duties and responsibilities to project personnel.

• I negotiate with project stakeholders and suppliers to obtain resources and materials.

• I request and review project updates to meet deadlines.

• I monitors project milestones and deliverables.

• I created project status presentations for delivery to customers and project personnel. Powerhouse Engineer

MCDONS RESOURCE CONCEPT - AUTHORITY MEDIA, Nnewi, ANAMBRA STATE August 2022 - Present

• Powerhouse Management.

• I handle power-related issues and reporting.

• I coordinate power architectures for new deployments, installations, and projects.

• Proactive diesel management including supplies and consumption tracking. I also schedule maintenance practices including preventive and corrective maintenance of generators and other power equipment.

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Collaborated with teams to troubleshoot complex issues, resulting in improved performance and reliability.

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Emergency Medical Services -- Contract

ANAMBRA PROGRESSIVES - NGO, Nnewi, ANAMBRA

June 2021 - Present

General Management - First Medical Responder

• I oversee smart fleet management.

• I am working as the first Medical Responder and coordinate incident reporting. I coordinate escalations, dispatching of paramedic personnel, and Incidence follow-ups with minimal time to resolve emergency issues.

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Maintained vehicles and medical and communication equipment and replenished first aid equipment and supplies.

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Trainee Engineer - Volunteer

SYNTEX COMMUNICATION LTD, Asaba, DELTA STATE

September 2019 - February 2020

• On-Job Training (OJT) on telecommunication active/transmission field maintenance. With my recent training, I have a good understanding of RAN networks(2G, 3G, and LTE) in Huawei and Ericsson Nodes.

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I have good Troubleshooting skills on transmission radios and BTS, Resolution on Voltage Standing Wave Ratio (VSWR)

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I can also do active preventive maintenance (APM), VSWR tests, Beat Error Rate alarms clearing and resolutions (BER)

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Field Supports Engineer (FSE)

IHS TOWERS LTD, Victoria Island, LAGOS

August 2017 - July 2019

Infrastructure Management.

• I managed over 90 telecommunication sites, Coordinated and validated field activities. I managed the entire project execution within my cluster and successfully deployed solutions to clients by identifying process improvements and meaningful cost-reduction opportunities in the facility and inventory management.

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• I was also responsible for network up-time as regards the customer's SLA. Other responsibilities include. Served as liaison between technical and non-technical parties including staff, clients, external vendors, and sub-contractors (SBCs) with reliable follow-through and clear communication.

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• Provided troubleshooting services to clients to confirm the functionality of necessary technology.

• Inspected products and machines on site, checking for glitches and malfunctions.

• Resolved issues for clients by installing new systems and technology, and fixing technical issues. I schedule a technical audit and escalation and record root cause analysis to outages, and issues reporting.

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Handle maintenance of generators, HVAC, and Power Troubleshooting.

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NSS/Service Desk (NOC)

IHS TOWERS LIMITED (TELECOMMUNICATION INFRASTRUCTURE), Victoria Island, LAGOS November 2016 - August 2017

Network Operation Center (NOC) Engineer

Service Desk:

Operated, received, and routed calls using a telephone and performs associated clerical work utilizing information systems for data retrieval.

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Education

Receives and assisted callers, determines the nature of callers' business, and connected the call to appropriate staff.

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Listened to the customers and follows procedures set forth in handling customers' concerns and/or complaints through mail and calls.

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• I attended to clients' emails, identify their business concerns and follow up. Network Surveillance Specialist:

I managed and monitored telecommunication sites using Remote monitoring system tools (RMS).

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I was responsible for logging customers' escalations on outages and non-power-related issues on network nodes and coordinated the resolution and possible eliminations of concurrence.

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Contacted service providers and repair personnel to report and resolve equipment troubles and service difficulties.

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• I also monitored Network management system (NMS). Technical Skills Acquisition Program TSAP

IHS TOWERS LTD, Victoria Island, LAGOS

July 2016 - November 2016

The various Skills I was trained on include;

• Management Practices.

• Technical Audit.

• Site management(Field) and Operation.

• Project Management.

• Database process and audit.

• Troubleshooting and Technical support procedures.

• HSE Orientation

Technical Sales Representative

MUSTARD@DIVINE TECHNOLOGIES LIMITED, Awka, ANAMBRA September 2015 - March 2016

The company deals with building materials and Installation services.

• I Coordinated Sales and distribution.

• I was also responsible for quotation drafting; installation supervising and business negotiations.

• I coordinated Pre-sales and post-sales supports, preparing tenders, proposals, and quotations Company's Representative And Technician

BUJAIK ELECTSAT TECHNOLOGY, Enugu, ENUGU STATE

January 2013 - June 2015

The company deals with Building electrical wiring, plumbing, and general maintenance.

• I was the Field officer; Company representative.

• I schedule field activities including Installation and Responsible for site inspection. Bachelor Degree (B.Eng.) In Mechanical And Production Engineering Enugu State University Of Science And Technology, Enugu State Nigeria January 2015

Languages Skills

Certifications

Volunteer Experience

• Extracurricular Activities

• National Drug Free Club. (NDLEA)

Senior Secondary Certificate Examination In Secondary Education Navy Town Secondary School Lagos Nigeria, Lagos State July 2008

English

Advanced

Education and primary language

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Igbo

Advanced

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• Good team management

• • Customers focus

• • Ability to optimize work process

• • Self-development skills

• • Vendors management

• • Microsoft Office suit and Corel draw

• Facilities management

• • Mechanical Modeling – 2D and 3D

• Electrical wiring, installation and

maintenance

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• Plumbing system for commercial and

residential building

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• Rectifier, inverter, backup installation and

maintenance

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GENERATORS - including DCDG and ACDG -

maintenance services

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• Technical Skill Acquisition (TSAP) IHS Towers

Anambra Progressives and Development

Union International Summit, Istanbul Turkey.

Certification of participation Fostering

sustainable economic development through

global T.I.E.S (Trade, Investment, Education,

and Security)

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Contact this candidate