Customer Service Contracts
Resume:
SKILLS
CERTIFICATIONS
PROFESSIONAL SUMMARY
Adept at managing operational efficiency and ensuring safety compliance, my tenure at Sacred Heart Church highlighted my ability to optimize resources and enhance facility aesthetics. Skilled in service contracts management and exhibiting strong planning capabilities, I excel in fostering supplier relations and elevating customer service standards, achieving operational excellence.
Conscientious and methodical expert in managing facility operations, skilled at maintaining order and ensuring smooth functionality of all systems. Strong work ethic drives commitment to completing tasks quickly with minimal errors, supporting efficient site operations and upholding high standards in safety, maintenance, and resource management. EXPERIENCE
11/2022 - 10/2024
Facility Manager
Sacred Heart Church Sacred Heart Church, Lake Worth City, FL
Service contracts
management
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Operational efficiency and
safety
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• Planning and scheduling
Supplier contracts
management
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• EPA universal certification
BRANDON
SILENCIEUX
********************@*****.***
lantana, FL 33462
Managed daily operations of a large facility, ensuring compliance with safety regulations and customer service standards.
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Monitored facility for cleanliness and made recommendations to improve facility aesthetics.
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Coordinated with vendors to purchase supplies, equipment and services needed for the facility.
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Established preventive maintenance schedules for HVAC systems, electrical components, plumbing fixtures and other equipment used in the facility.
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Created budgets for operational expenses, capital
expenditures and personnel costs.
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Managed annual facility budgets, prioritizing resources and optimizing operating costs.
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06/2022 - 12/2022
Cashier
Puttin'Around Puttin'Around, Delray City, FL
03/2021 - 10/2022
Bakery Worker
Panara Bread Panara Bread, Greenacres, FL
Operated cash register and accurately processed payments, returns, and exchanges.
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Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
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Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
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Provided excellent customer service by greeting customers and offering assistance.
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Helped restock shelves when necessary to maintain an organized display area.
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Developed strong customer service skills by providing efficient and accurate service.
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Managed large amounts of cash accurately during busy hours in a fast-paced environment.
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Counted and balanced cash drawer at the beginning and end of each shift.
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Utilized problem solving skills to effectively handle difficult situations.
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• Assisted with training and mentoring new team members. Delivered exceptional customer service at all points of contact.
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Maintained inventory and store visual presentation to meet customer needs.
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Kept work area clean at all times by sweeping floors, washing counters, tables and shelves as needed.
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Stocked shelves with freshly baked items throughout the day to ensure adequate supply for customers.
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Ensured that all kitchen equipment was properly cleaned after each use.
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Decorated cakes with icings and toppings according to customer specifications.
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Coordinated deliveries of bakery products between suppliers and store locations.
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Inspected equipment regularly to detect malfunctions and make necessary repairs or adjustments when needed.
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Weighed ingredients accurately using digital scales before adding them into mixture bowls.
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Cleaned and organized bakery display cases, shelves, and equipment.
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Sanitized counters and regularly cleaned display shelves and electronics to prevent cross-contamination.
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01/2020 - 05/2020
Brick Paver
Prestige Pavers Prestige Pavers, Lake worth, FL 02/2018 - 05/2020
Fast Food Worker
Wendy's Wendy's, Boynton beach, FL
Followed recipes and instructions for preparing and baking a variety of breads and pastries.
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Assisted bakers in preparing and measuring ingredients according to recipes.
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Checked product sell-by dates for freshness, rotating out old products.
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Stocked products regularly, keeping display shelves filled with fresh items.
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Inspected refrigerators, freezers and ovens for full functionality and proper temperatures.
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Communicated regularly with clients throughout the process from start to finish.
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Followed safety protocols at all times while working on job sites.
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Prepared bases for brick pavers by excavating soil and installing edging restraints as needed.
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Utilized specialized tools such as trowels, levels, saws, and grinders to complete projects efficiently.
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Repaired existing brick patios and walkways by replacing broken or missing pavers.
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Performed routine maintenance checks on equipment before use.
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Cut bricks to size using wet saws or angle grinders when necessary.
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Successfully laid and compacted asphalt for a variety of projects.
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Maintained cleanliness of work areas, including counters, tables and floors.
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Provided excellent customer service by greeting customers, taking orders and responding to inquiries.
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• Kept work areas stocked with supplies and ingredients. Greeted customers, provided excellent customer service, and addressed customer inquiries.
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Processed payments from customers using cash registers or other payment processing devices.
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Efficiently prepared food orders according to customer requests.
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Handled customer complaints professionally while remaining calm under pressure.
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• Performed daily opening and closing procedures for restaurant operations.
Communicated with co-workers to improve operations and reduce wait times.
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• Monitored food quality and freshness throughout the shift. Operated fryers, grills, ovens, microwaves and other kitchen equipment safely.
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• Stocked shelves with ingredients necessary for menu items.
• Adhered to all safety regulations when handling food items.
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