Customer Service Representative

TAMMY OTTINGER

817-***-**** ● Fort Worth, TX ● ***********@*****.***

Customer Service Representative

PROFESSIONAL SUMMARY

Customer service professional with over 10 years of experience in retail sales, call centers, and customer resolution. Skilled in handling inbound and outbound calls, managing customer inquiries, and providing efficient solutions to ensure satisfaction. Proficient in data entry, customer relationship management software, and working effectively in fast-paced environments.

EXPERIENCE

Substitute Teacher Primary Dec. 2023 – Present

Kelly Education, Uplift Fort Worth, TX

●Incorporated researched-based classroom management strategies to increase student engagement and encourage positive student behavior.

●Pursued professional development continually by attending educational reviews of my own work and attended teacher training workshops.

●Differentiated instruction and motivated students based on student interest and various student learning styles.

●Implemented lesson plans that were left by the teacher of records while they were absent.

●Maintained discipline in the classroom while subbing for various classrooms.

Customer Service Representative April 2017 – Feb. 2018

Pier 1 Imports Fort Worth, TX

●Managed order processing from entry to fulfillment, ensuring timely delivery and customer satisfaction.

●Acted as a liaison between customers and internal teams (sales, production, and accounting) to resolve inquiries and issues.

●Prepared and closed quotes, supported sales teams in meeting customer expectations.

●Handled customer complaints and returns (RMA), ensuring accurate resolution and follow-up.

●Utilized ERP systems (SAP & Oracle) and MS Office tools to optimize workflows and produce reports.

Customer Service Representative II Aug. 2016 – Jan. 2017

Dialog Direct Fort Worth, TX

●Handled inbound and outbound calls, assisting customers across multiple campaigns, including Medicare seminar scheduling and drug recall notifications.

●Researched and resolved customer issues using internal databases, ensuring high levels of satisfaction.

●Scheduled appointments for vehicle installations of Smart Start breath alcohol testers.

●Demonstrated expertise in call de-escalation, customer retention, and conflict resolution in escalated situations.

●Maintained efficiency and accuracy while managing multiple tasks in a fast-paced environment.

Teacher of Record/Interventionist Jan. 2002 – May 2016

FTW ISD, Dallas ISD DFW, TX

●Conducted assessments for struggling students in K-6 classrooms, providing targeted interventions and support based on individual needs.

●Managed classroom activities and maintained discipline using research-based behavior management strategies to foster a positive learning environment.

●Differentiated instruction to accommodate diverse learning styles and interests, promoting student engagement and academic success.

●Communicated regularly with parents about student progress, accomplishments, and areas for growth.

●Created and implemented lesson plans aligned with curriculum standards, ensuring consistent instruction and classroom management.

EDUCATION

Bachelor of Science in Education/Science/Psychology/Nutrition/Theology

Abilene Christin University Abilene, TX

SKILLS

Customer Service (10+ years) Retail Sales (10+ years) Call Center Experience (10+ years) Computer Proficiency Customer Resolution 50 WPM Data Entry

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