Customer Service Call Center
Resume:
Kayla Russell
Irving, TX *****
***************@*****.***
A personable and dedicated customer service representative with extensive experience in customer relations and Data Entry.
Works hard to be a solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients.
Relentlessly motivated to maintain customer satisfaction and contribute to company success. Willing to relocate: Anywhere
Work Experience
Call Center Agent
Phoneternet LLC - Dallas, TX
October 2019 to Present
Answer the phone
Assist customer with there needs
Cross trained in multiple departments to process customer service requests via phone support, email support or live chat.
Assisted customers by providing confirmations, answering questions and offering general information. Insurance Agent
Sitel Group - Remote
April 2022 to April 2022
• Interact with customers, clients, insurance carriers and internal sources to provide coverage information
• Complete a variety of day-to-day client service transactions, including policy endorsements, certificates, binders, cancellations or other necessary tasks as needed
• Evaluate client needs and research to answer inquiries and make appropriate coverage recommendations
• Complete carrier certifications to obtain “Ready to Sell Status” for multiple insurance providers
• Utilize tools and applications to complete needs assessments
• Resolve customer objections and offer additional benefits packages that provide increased coverage and cost savings
Cashier/Sales Associate
supreme hair and beauty - Arlington, TX
January 2019 to September 2021
Employed suggestive selling techniques to promote hair products. Assisted customers with locating items, answering questions and providing direction and service. Greeted all customers and provided prompt and friendly service. Processed cash register transactions by inputting product costs and giving back change Flight Crew
Ground control park - Irving, TX
March 2021 to April 2021
Maintaining a safe environment
Providing a great customer experience
Maintaining a clean environment
Supervise and monitor the safety of children and others Cashier/Sales Associate
Grubbs Grill Donut Shoppe - Dallas, TX
May 2018 to August 2018
Monitored customer flow and adapted cashier assignments to minimize wait times. Handled exchanges, returns and escalated customer complaints according to company policy. Education
High school diploma
Concorde Career College-Grand Prairie - TEXAS
February 2023 to Present
High school or equivalent
High school diploma in Engineering
Lancaster High School - Lancaster, TX
Skills
• I have the ability to communicate with people great also counting and organizing (1 year)
• fast learner (1 year)
• Cash Register (Less than 1 year)
• Cashiering
• Sales
• Food Service
• Cash Handling
• Conflict management
• Computer Networking
• Skilled Collaborator
• Rapid & Adaptive
• High Achiever
Certifications and Licenses
All lines Adjuster License
Assessments
Customer service — Proficient
February 2022
Identifying and resolving common customer issues
Full results: Proficient
Call center customer service — Proficient
February 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate