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SOWMYA CHALLAGULLA

201-***-**** *********.******@*****.***

Summary

Office Administrator with a combined 7 years of experience supporting office with inventory management, utility management, gross profit reports, order management and sales. Recognised for exceptional communication and great interpersonal skills with diverse clients. Experienced in supervising daily operations such as payroll and budget management, evaluating employee performance, vendor negotiation and various office administrative duties. Able to achieve high customer satisfaction ratings in unsolved conditions. Key Skills

Office Administration

Database Management

Complaint Resolution

Effective Communication

Cost Reduction & Waste Elimination

Highly Organized

Team Leadership & Training

MS-Office suite, Spreadsheet

Networking and Troubleshooting

Work Experience

Office Manager: May 2020 – November 2023

Metro by T-Mobile, New York – Contract

Effectively supervising day-to-day back-end operations.

Trained and mentored front-end staff with roles and responsibilities.

Experienced in assigning deadlines to customer service and sales agents.

Improved efficiency and reduced cost with paperless records by updating data into RTPOS.

Purchasing products from vendors and tracking orders ensuring them to reach on timely manner based on inventory demands.

Training customer service agents about sales and promotions based on vendor market strategies.

Updating RTPOS with accurate inventory and sales details.

Experienced in stock fulfilment to ensure proper inventory control which helps in auditing.

Monitoring everyday sales to prepare GP (Gross Profit) report using B2B model, analyse situations for better improvements.

Monthly meetings with sales representatives & store managers to achieve performance milestones.

Expertise in handling complaints and feedback from customers.

Managed the company finances with Online QuickBooks.

Maintain various bank account records and reconcile bank accounts.

Prepare and issue invoices, follow up on late accounts in a discreet and professional manner.

Purchase supplies and equipment as authorized by management.

Monitor office supplies and reorder as necessary.

Paid supplier invoices in a timely manner.

Handling maintenance bills for 80+ stores with proper documentation.

Encouraged sales team to grow and achieve individual sales goals.

Initiated bonus for sales representatives to achieve the target goals every month.

Expertise in managing bi-weekly payroll of 150+ employees and year-end bonus. Skills: RTPOS, B2B Software, Gross Profit Report, Clock-In easy, QuickBooks, Spreadsheets, Microsoft Suite, Blue host, Zoom.

Office Administrator: Feb 2018 – April 2020

New Protocol Inc., New York - Contract

Expertise in document generating for patient reports in company website.

Handling hospital calls regarding server issues and fixing them.

Follow-ups with employees to generate patient records in timely manner.

Direct communication with doctors regarding missing information of patient medical reports.

Briefing doctors regarding the services provided by the company.

Expertise in documenting the medical billing claims.

Provided service for new software installations and system security applications.

Excellence in maintain profit reports for the company and conducting timely meetings to improvise the business.

Expertise in writing professional emails to Head of Departments regarding patient-doctor feedback.

Conducting test scenarios for new applicants.

Maintaining data with highest confidentiality and handling network problems.

Problem solving between hospital staff and claims department during data transfer. Skills: WordPress, Google Calendar, Webinar, Microsoft PowerPoint, Microsoft Word, Google Docs. Office Administrator: Nov 2016 – Jan 2018

Perfume Worldwide Inc., New York – Contract

• Experienced in using QuickBooks to maintain accounting, inventory, and payroll eliminating manual data entry.

• Managed payroll and benefits for 30+ employees, including solving any related problems.

• Communicated closely with the head of operations regarding the needs, concerns, issues in the office.

• Experience in using ERP software to maintain accurate and organized records for accounts payable, inventory and invoicing records.

• Developed relationships with customers, vendors, and guests to present the company in a professional manner.

• Experience in creating and updating spreadsheets and presentations for weekly and quarterly updates to management.

• Managed a team of 3 administrative assistants to see that tasks were completed on time with high efficiency.

• Supported office staff by organizing company meetings.

• Ordered office supplies, decreasing unnecessary expenditures by 63%.

• Experience in organizing and restocking inventory, improving productivity by 16%.

• Expertise in creating monthly budget reports and allocated funds accordingly. Skills: QuickBooks, ERP Software, Spreadsheet, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, Google Calendar, Zoom.

Education:

Bachelor of Engineering in Computer Science and Technology, May 2014 G.P.A: 3.5/4.0

Jawaharlal Nehru University - Anantapur, India.

Course Work: Database and Management Systems, Operating Systems, Computer Organisation, Software Project Management.

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